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Click here or scroll down to respond to this candidateCandidate's Name
SAFe POPM, CSMTRANSLATING BUSINESS STRATEGY INTO ACTIONPHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLE EMAIL AVAILABLE Experienced project and process leader, executing company strategy through cross- functional collaboration to achieve scalable, customer-focused results. AREAS OF EXPERTISEAgile / ScrumProduct ManagementTeam CollaborationProject ManagementStakeholder ManagementBusiness Case DevelopmentSAFe PrinciplesCustomer ExperienceContinuous ImprovementPRODUCT OWNER LEONARDO247 2022 PRESENTPortfolio ManagementProduct RoadmapsUAT ManagementBacklog ManagementSSO/API integrationsCustomer OnboardingEnd to End iterative product development in a SaaS PropTech startup environmentCross-functional liaison with key internal/external stakeholders and development teamDevelops data-driven customer journey maps and personas to understand voice of customerIdentifies key product features and minimum viable product (MVP)Reduced Salesforce technical support ticket resolution time by 30% through Jira automation BUSINESS ANALYST/ PRODUCT OWNER MARKET AMERICA/SHOP.COM 2018 - 2022 Business requirementsScrum/Agile environmentsCustomer experience analyticsEcommerce & email automationEnterprise SaaSDigital accessibilityCreated, prioritized, and managed backlog, including user stories and acceptance criteriaCollaborated with scrum team in daily standups, backlog refinement, sprint planning, sprint retrospectives, and other scrum ceremoniesEvaluated and documented current/future workflows, and performed gap analysesAdvocated for continuous improvement and customer focus throughout development cycle PRODUCT MANAGER MEDI USA 2015 - 2018Product lifecycle managementSales & marketing alignmentTextile ManufacturingPricing & ProcurementVision & strategySupply ChainCollaborated on creation of a new retail orthopedic product line, adding several successful operational value streams to the company portfolioManaged design and development of companys first B2C ecommerce website & sales teamCreated customer ambassador program that enhanced brand awareness & inbound marketing LEAN PROJECT MANAGER LENOVO 2012 2015Continuous improvementOperations managementTeam FacilitationRoot cause analysisLean / Six SigmaBusiness CasesManaged PMO Lean portfolio manufacturing, refurb/repair, logistics & customer serviceCreated new hire onboarding program that saved $100,000/yr. in attrition and re-training costsFacilitated project increasing productivity by 30% in 90 days, preserving U.S. manufacturing ops WEB ANALYST NATIONAL AGENTS ALLIANCE 2010 20121st tier technical web supportDatabase managementEnd-to-end SDLCInventory systemsCMS enhancementCustomer satisfactionSupported team of over 10,000 insurance agents with software development & technical supportPerformed database analytics & created reports for CMS, inventory, and online products Candidate's Name
SAFe POPM, CSMTRANSLATING BUSINESS STRATEGY INTO ACTIONPHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLE EMAIL AVAILABLE INDUSTRY EXPERIENCESales & Marketing 13 yrsInformation Technology 17 yrsCustomer Support & Training 12 yrsWeb, eCommerce & Social Media 17 yrsOperations, Process & Project Management 15 yrsInternational Supply Chain 10 yrsPersonnel Management 5 yrsMortgage & Banking 6 yrsMedical DevicesReal Estate3 yrs7 yrsTextiles 6 yrsSKILLSScrum, Agile, SDLC, Lean/Six Sigma, Jira, Confluence, APIs, Balsamiq, Lucidchart, Visio, Maropost, Mandrill, Tableau, Azure, Salesforce, Sugar, Amazon 1P, Airtable, Refersion Affiliate, Miro, MailChimp, HootSuite, Constant Contact, Survey Monkey, PRWeb, WebEx, GoToMeeting, Zoom, MS Project, Basecamp, Trello, Asana, SmartSheet, Slack, GanttProject, Photoshop, Illustrator, Acrobat, Shopify, Magento, Wordpress, ShortStack, Google AdWords, Google Analytics, Sharepoint, PowerPoint, Excel, Access, QuickBooks, SAP ERP, Shotfarm, BOX, Lean Tools, Eclipse, HTML, CSS, PHP, MySQL, Visual Basic, LiquidJS, JavaScript, IDXEDUCATIONBachelor of Science, Business Administration, University of North Carolina - Chapel Hill Associate of Applied Science, Information Technology, Alamance Community College Associate of Applied Science, Web/Mobile Applications, Alamance Community College Graduate Certificate, Digital Marketing Science, University of North Carolina - Charlotte PROFESSIONAL DEVELOPMENTCertified SAFe 5 Product Owner/Product Manager (POPM), Scaled Agile Certified Scrum Master (CSM), Scrum Alliance Six Sigma Yellow Belt Change Management Specialist (CMS), MSI Six Sigma Lean Professional (SSLP), MSI Google Analytics Individual Qualification Google Ads Search Certification HubSpot Email Marketing Certification Certificate, Hubspot Sales Enablement Alpha Kappa Psi Business Fraternity |
