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Results-Driven Scrum Master with a Passion for Continuous ImprovementHartford, CTPHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY:Certified Scrum Master with more than 10 years of experience leading and executing end-to-end IT projects cutting across various sectors in Insurance, Healthcare and Banking. Leading digital platforms for applications.Led multiple successful Projects with global resource planning, managing $1 Million budget working with vendors like Cognizant and Infosys in collaboration with C-suite stakeholder and weekly executive level status reporting.My versatile Project management experience, helps me get along team, identify patterns, and work mitigation proactively.Well versed with project KPI governance, measurement and all formats of status reportingExecuted projects in Waterfall methodology as well as SAFe Agile (Scrum) Framework. Having excellent professional skills in managing stakeholder reporting, matrix presentation.EXPERTISE INCLUDES:Program Management: - End to end program delivery with $1 Million budget, led all functions pertaining to the Project planning, tracking & risk management, Requirements Management, Designing and implementing technical solutions.Methodology Transition: - Groom team and ensure teams are practicing core agile principles of collaboration, prioritization, team accountability, and visibility.Resource Management: - Led discussions with Vendors for resource loading and negotiated onsite-offshore split for my program. Interviewed vendor resources as necessary to check SME expertise levelStakeholder Management:- Send out status to C-Suite with details on milestones and key deliverables for the projects through clear communication guidelines and well documented project plansAGILE Processes: - Facilitate the Project Team through the agile development process of release planning, sprint planning, daily standups meetings and retrospectives. Also responsible for removing any impediments to help the delivery teams meet their sprint commitments.Tools: - Expertise in PPM Optics / PPM Clarity / Plan-view for time/resource/cost analytical and dashboard tracking plus regulatory document repository. Thorough knowledge of various tools and Methodologies like Rally, Planview, QuickBase, ClearQuest, ClearCase, Requisite Pro, Rational Team Concert (RTC), Rational Requirements Composer (RRC) and JIRA.EDUCATION / CERTIFICATIONSMBA (Masters in Business Administration)Institute of Management Technology, IndiaCSM (Certified Scrum Master)SAFe 4 Certified AgilistIMMIGRATION STATUS US CitizenWORK EXPERIENCE:(CGI), Harford CT April 2018 - PresentIT Scrum MasterCurrently responsible for managing implementation for Data Movers scrum teams, which is part of DI ART (Data Integration ART) overall initiative for Pharmacy assets as part of Cigna / Express scripts migration. Hands on working experience with Payments services (PCIT / Facets ) in coordination with different domain Stakeholders.Monitored work through all stages of Software Development Life-Cycle viz. Project initiation, high level scope formulation, High Level & Detailed requirements gathering assistance to Business Analysts, Design, Coding, Testing, Implementation & WarrantyDesign and implementing interfaces for integrating Clarity with SAP systemManaged teams working on different projects and smoothed out any areas of possible conflict. Teams managed include personnel located at various US and offshore locations in the Matrix structure. Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.Enable Sr. Management to make informed decisions by presenting critical issues, options and impacts.Evaluating and measuring team process efficiencies and proposing continuous improvementsCreating program level dashboards for senior leadership/directorsBeing able to help Product Owners write successful user stories that bridge the communication gap between stakeholders and Scrum development teams.Facilitate across the technology and business groups and helped define IT priorities and roadmap that aligned deliverables with business and corporate goals.Managed SDLC, Agile, SCRUM & Waterfall development processes. Developed Scaled Agile (SAFe) approach. Achieved on-time, on-budget and on-spec technical project completions. Managed end user needs with business & budgetary requirements to project completion.Interfaced daily with project managers from other work streams across business units, technical vendors, system matter experts, and system development colleagues who were responsible for design/build/deployment of system infrastructure in program.Utilize project data from Rally tool to generate development reports at the team and program level. This includes Development Team and Project capacity plans, velocities, and burndown rates.United Health Group, Hartford CT Nov 2015 March 2018Cross Functional Team / Scrum MasterLed successfully large program of implementation for FISL platform (Financial Integration Service Layer), MAPS / GPS (Payment services) cross department initiative of $1 Million was delivered within budget with desired quality along with aggressive deadlines. Enabled C-Suite Management to make informed decisions by presenting critical issues, options and impacts.Team Building: - Resource alignment using vendor and UHG teams to build strong team relationships with the Business Stakeholders, Architects, BA, QA leads, Solution Engineering (SE) and Integration Services (EIS) group to collaborate on possible solutions and estimate delivery effort and costs, and evaluating escalated support issues. Transition planning of Clarity production support and environment support.END to END Responsibility - Single point of contact across the technology and business groups and helped define IT priorities and roadmap that aligned deliverables with business and corporate goals.Escalation Resolution: - Managed teams working on different projects and smoothed out any areas of possible conflict. Teams managed include personnel located at various US and offshore locations in the Matrix structure. Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.Methodology Used: - Managed SDLC, Agile, and SCRUM & Waterfall development processes. Developed Scaled Agile (SAFe) approach. Achieved on-time, on-budget and on-spec technical project completions. Managed end user needs with business & budgetary requirements to project completion.Governance: - Monitored work through all stages of Software Development Life-Cycle viz. Project initiation, high level scope formulation, High Level & Detailed requirements gathering assistance to Business Analysts, Design, Coding, Testing, and Implementation Warranty.Training: - Presented management with streamlined SM/PM course mapping for PMs obtaining scrum master certification for 2017-2018 MBO.Finance Management :- Facilitate a RFI/RFP process by gathering requirements/capabilities from business and IT and creating an evaluation frameworkStakeholder Management: - Interfaced daily with Business Leaders, project managers from other work streams across business units, technical vendors, system matter experts, and system development colleagues who were responsible for design/build/deployment of system infrastructure in program.Reporting: - Utilize project data from Rally tool to generate development reports at the team and program level. This includes Development Team and Project capacity plans, velocities, and burndown rates.United Health Group, Hartford CT Aug 2013 Nov 2015(Cross App Manager / Agile Scrum Master)Cross Application project manager / scrum master for MAPS with other supporting application teams on CMS bid projects to meet deliverables in addition to facilitating 2 Independent scrum team for $3.2M CMS Bid regulatory programs; Application PM for $1.3M migration/decommission program.Scrum Master facilitates daily NDB, PODM and USEC application scrum calls for scrum team, attends programs team Scrum of Scrums/PMC/PI Planning; manages Features, user stories with team in CA Agile Central repository (Rally).Application manager attends weekly program financial and program/project status calls; manages projects in PPM Optics.Drives and maintains ~20 A&D IT application projects in PPMO; primarily system projects in Medicare Administrative Plan System (MAPS) and Next Generation Policy System (GPS) applications.Oversees MAPS PM/SMs for weekly status; mentors new hires: demo tasks, review responsibilities, provide historical background.Hosts MAPS status meetings with IT Team Leads; interface with business/impacted IT application stakeholders.Prepares weekly status reports GPS/MAPS for weekly executive status review meetings; collect, analyze financial forecasts.Uses toolsets: CA Agile, PPM Optics, Planview, PROMPT, ADR2, CIPP, Wiki, ALM and Share Point to drive projects in MAPS/iEnroll/GPS Suite.The Hartford Financial Services, Simsbury-CT June 2009 Aug 2013(Sr. QA Lead)Currently responsible for 3 projects which are Mobile Service Capabilities, Consumer Service Center and Home Quote e-mail for Digital eComm Domain of Hartford Personal Line of business. Leading overall Digital Transformation,The overall initiative is for the modernization of the system and to make it at par with other market competition. The project scope is to develop a CSR to have paperless options for all Hartford Services and capitalize on the new modern technologies like Mobile accessibility. The project included putting all the Insurance application on the Mobile and connect all the e-communications (general correspondence, letters and templates) to the centralize database PDA. The newly developed application is able to run the validations of the common data of the applications on its own.My team consist of 8 members working in offshore- onsite model.Responsibilities:Daily Status update from offshore and onsite team and which include follow ups of issues and clarifications to program manager and other team members.Manages the day-to-day activities and tasks of Digital program testing teams including project scheduling, resource planning and reporting.Developed Automation framework and scripts using QTP for regression testing. Involved in executing QTP scripts, reviews results and analyze failures. Used Verification points and conducted data driven Test with the Test Data sets and verified the contents of the website. Added XML checkpoints to check the contents of individual XML data files and also XML documents.Developed Load Runner scripts to accurately emulate typical customer transactions, so that tests provide a realistic preview of system performance.Updating Daily scorecard for all 3 project for senior level reporting. Scorecard is our Key matrix which has updates on Execution counts, pass %age, Defect Re-tests and Risks and Issues.Create Test Strategy, Test Plan and conduct walkthrough with the project team for the sign off.Participation in project managers status call for Program level managers to represent QA updates.Working towards the workload balancing and other team issues resolution.Provide guidance to quality assurance analysts and mentor them.Review deliverables for the application with respect to the Client requirementAttend walkthrough meeting with Business analysts, Project Manager and Developers and provided feedback accordingly.Revisit estimations as necessary and make update.Apex Systems, CIGNA March 2007- June 2009(Sr. QA Analyst)Forecast / Estimate the Project future requirements.Successfully leading multiple teams and provides direction to ensure appropriate knowledge and training.Assign task to all Testing Team members and ensure that all of them have sufficient work in the project.Created Test plans / Test Charter which describes the features and functions to be tested in detail.Utilize testing methodology to predict application scalability, reliability and performanceInvolved in developing Entry & Exit criteria and defined the pass and fail standards.Participated in various meetings and discussed Enhancement and Modification Request issues (Change Requests).Performed End-to-End testing manuallyPennyMac Financial Services Jan 2005 March 2007(QA Analyst / Tester)Responsibilities:Created and managed system testing schedule.Analyzing the testing errors and logs and reporting the bugsUsed Quality centre to track, analyze and document defects.Involved in developing Entry & Exit criteria and defined the pass and fail standards.Participated in various meetings and discussed Enhancement and Modification Request issues (Change Requests).Performed Integration testing, System testing and Regression testing.Execution of the test scenarios and scripts and review of product functionality.Conducted Smoke testing, performance testing, data driven testing, screen navigational testing, Application Integration Manually.Contributed towards the design and was involved in managing the work-flow changes to route the cases to various platforms depending on the qualifying criteria and remote image capture sites.Effective co-ordination between development team and testing team.Environment: QTP 9.2, Quality Center 8.2, PVCS, XML, Java, J2EE, Oracle, Windows NT/XP, TOAD |
