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Work ExperienceScheduler, TransdevNorth America, Denver, CO - Street Address /22 - 10/23Managed daily schedules to balance productivity, efficiency, and customer service as well as analysis of performance data to recommend improvements to system parameters and productivity. Verified data for completed manifests to support daily, weekly, and monthly reporting by RTD to FTA.Health Program Representative, Anthem Blue Cross & Blue Shield, Denver, CO - Street Address /17 - 08/19Assisted members over the phone regarding particular benefits & programs within their plans, problem-solving, systems maintenance, preparing reports, medium-clerical duties. Application Assistant, Coating Systems, Inc., Berthoud, CO - 3/Street Address  - 5/17 Assisted fellow team members with design, preparation, & application of industrial chemi- cals & coatings for a variety of applications.Area Merchandiser, Masterpiece Flower Company; Byron Center, MI - 3/Street Address  - 8/13 Assisted customers with inventory and purchases, maintained product displays, updated and distributed marketing and promotional materials, audited inventory and shipping weekly at several location throughout the Detroit Metropolitan area. Server, Mountain Jacks Steakhouse; Auburn Hills, MI - 6/08 -1/09 Self-explanatoryServer, Bartender, Alfoccinos Food and Spirits; Auburn Hills, MI - 9/07 - 6/08 Self-explanatoryServer, Trainer, Stir Crazy, Inc; Auburn Hills, MI - 08/05 - 09/07 Self-explanatoryServer, Bartender, Trainer, Papa Vinos Italian Kitchen; Pontiac, MI - 7/01 - 7/05 Self-explanatoryAccount Representative, Edcor Data Services, Inc.; Pontiac, MI - 5/99 - 5/01 Managed and serviced various client accounts, inbound and outbound calling, problem 1550 Raleigh Street # 123 Denver, CO 80204PHONE NUMBER AVAILABLEEMAIL AVAILABLEresolutions, accounts payable, accounts receivable, auditing, website maintenance, and ass isting in various human resource tasks.Server, Bartender, Papa Vinos Italian Kitchen; Pontiac, MI - 2/97 - 2/99 Self-explanatoryAccount Representative, Trainer, Ross Roy Communications; Bloomfield Hills, MI 4/96 - 4/98Maintained various automotive accounts including inbound and outbound calls, maintain- ing and distributing marketing materials, department trainer, developed training manuals for department employees in product knowledge, system procedures, and customer ser- vice guidelines.Account Representative, Trainer - Marketing Force, Inc.; Rochester Hills, MI - 3/94 - 3/96 Maintained various automotive accounts including inbound and outbound calls, light audit- ing, maintaining and distributing marketing material, product displays and presentations at local automotive events, department trainer.Server, Houlihans Restaurant; Troy, MI - 2/93 - 3/94 Self-explanatoryServer, Trainer, Max & Ermas Restaurant; Birmingham, MI - 5/91 - 2/93 Self-explanatoryServer (Restaurant and Banquets), Wall Street Grille; Troy, MI - 1/90 - 5/91 Self-explanatoryCustomer Service Representative, Consumer Pulse, Inc.; Birmingham, MI - 6/89 - 1/90 Maintained various accounts for a market research firm, tasks included inbound and out- bound calling, light auditing, compiling various reports from collected data and interviews, problem resolution.EducationOakland Community College, Auburn Hills, MI - 1/91 - 6/93 Berkley High School, Berkley, MI - 1989Thomas SommerfieldSkillsFamiliar with Micros and Aloha systems, familiar with Microsoft and Apple operating sys- tems and software suites, experienced in cash handling, light accounting, various credit card procedures, knowledgeable in alcohol and wine, able to follow directions and work unsupervised, able to problem-solve effectively, extensive experience in guest satisfaction and customer relations.ReferencesBrian Waszkiewicz, 21738 Tuscany, Eastpointe, MI 48021 - PHONE NUMBER AVAILABLE Jerry Braun, 4786 Thomas Road, Metamora, MI 48455 - PHONE NUMBER AVAILABLE Thomas Kennedy, 815 North Rembrandt, Royal Oak, MI 48067 - PHONE NUMBER AVAILABLE/pre>