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Click here or scroll down to respond to this candidateCandidate's Name
Street Address 21st Street SE, Apt. THickory, North Carolina Street Address
EMAIL AVAILABLE / PHONE NUMBER AVAILABLELinkedIn: https://LINKEDIN LINK AVAILABLEOnline Portfolio: http://www.Candidate's Name .carbonmade.comHIGHLIGHTS:Reputation of being one of the best adult learning specialists in the industry with over 30 years experience in instructional design, graphic design, and training facilitation (ILT/VILT)Strong Customer focus; expert in working with all levels of business clients to provide performance consulting and recommendations for blended learning/training strategies that meet all desired performance outcomesExtremely motivated with exceptional ability to work independently and creatively to create effective blended learning solutions that support company goals and objectives and facilitate adult learningStrong organizational and interpersonal communication skillsExtensive experience in working with subject matter experts to gather data for the front-end analysis portion of the design cycle; training needs/task analysisHighly skilled in computer programs/applications; can quickly learn new technologyUnique skills of breaking down information to the most critical and discerning the best media to use to facilitate learningProficient in Microsoft Office Suite, Adobe Creative Cloud Suite (Photoshop, Audition, Premiere Pro, Media Encoder), Adobe Captivate, Articulate Storyline 360 and Rise, Camtasia, Snag-It, and VyondWorked as a Learning Management System Administrator since the late 1990s using SkillPort, Managers Edge and Cornerstone On DemandWORK EXPERIENCE:Instructional Designer March 2023 to March 2023TTC Innovations / CareFirst, RemoteoCompleted onboarding training, then let go due to lack of funding for the roleInstructional Designer October 2022 to December 2022Aptara, Inc./PwC/ConocoPhilips, RemoteoCreated storyboards for their Instructor-Led (ILT), Virtual Instructor-Led (VILT) training courses for their Design TeamoCreated job aids for critical tasksInstructional Designer August 2022 to September 2022Peyton Resource Group / Clark Atlanta University, RemoteoDeveloped training assets for their Introduction to the Helping Profession and Ethics courseInstructional Designer February 2022 to July 2022Peyton Resource Group / USAA, RemoteoCreated Translation Documents for 2022 online coursesoEdited new online courses being developedBusiness Support Consultant / Project Analyst April 2021 to September 2021Strategic Staffing Solutions / Wells Fargo Compromised Data, RemoteoManaged the Foundational Learning program, including hosting and recording webinars, coordinating guest speakers, and managing attendanceoTracked employee course completion to ensure adherence to compliance training requirementsoServed as team editorNCS Training Analyst / Instructional Designer / Trainer August 2017 to October 2020First American Title Insurance Company, RemoteoSole Instructional Designer for the Commercial DivisionoCreated all training assets for national rollout of a proprietary, state-of-the-art digital platform with document and wire verification technology, including videos, user guides, job aids, and webinar lesson plans and PowerPoint presentationsoAs the GoToWebinar System Administrator, scheduled and hosted all training webinarsBusiness Analyst October 2016 to August 2017Insight Global / Sempra Energy, RemoteoSystem Administrator for the Cornerstone On Demand Learning Management System (LMS)oPrepared reporting on LMS usage for stakeholdersProject Coordinator August 2016 to October 2016Ciber / T-Mobile, RemoteoAssist with LMS Administrator duties (Cornerstone on Demand)oCoordinate national training plansInstructional / eLearning Specialist / Trainer May 2013 to April 2016Fox Rent a Car, Burbank, CAoSupported the company through conversion from a Microsoft-based operating system to Google Apps for WorkoSuggested, planned, created and developed eLearning and mLearning courses using Captivate 9 (mobile-friendly, incorporating interactivity and gamification, tests and software simulations) using the ADDIE and AGILE instructional design modelsoWorked with subject matter experts across the company to document tasks, create policy and procedure manuals, and training materials (user guides, classroom training manuals, job aids, etc.) where nothing had previously been documentedoCreated storyboards and scripts, and was the voice talent for audio recordings edited audio files using Adobe AuditionoCreated and edited video using Camtasia and Adobe Premiere ProoAdministered and uploaded online courses to our LMS (Cornerstone on Demand)oWorked with high-level executives to create cross-functional process maps of various tasks to aid in process improvement efforts using VisiooProvided performance consulting and recommendations on various processes to increase proficiencyoServed as LMS Training Administrator, designed LMS Home Page and provided weekly training audit reports to managementLearning & Development Administrative Assistant November 2011 to February 2013Farmers and Merchants Bank of Long Beach, Seal Beach, CAoCompany Store ManageroTraining CoordinatoroLMS Administrator (SkillSoft / SkillPort)oCreated training reports using Microsoft AccessoOrdered supplies and set up classroomsMerchant Teller October 2009 to November 2011Bank of America Lakewood Center Branch, Lakewood, CAoProcessed Customer transactions while providing superior customer service, and offered products and services that meet the Customers financial needs using consultative selling techniques.oProcessed back office duties, including serving as Vault Teller to keep Tellers supplied with cash during business hours, and balancing the vault at the end of the daySenior Multimedia Instructional Designer, AVP / Trainer September 1998 to March 2009Countrywide Home Loans, Full Spectrum Lending Division, Pasadena, CAoCreated, developed, and conducted classroom (ILT) and web-based courses (VILT) using the ADDIE modeloCreated all training materials for as well as managed the rollout of various Company-wide initiatives, such as the rollout of a proprietary online mortgage loan application, management training, and compliance trainingoCreated and managed the Training Departments intranet siteoServed as LMS Administrator using Managers EdgeSenior Training and Development Specialist / Trainer June 1981 to September 1998Home Savings of America, Irwindale, CAoStarted as a Teller and New Accounts Counselor for the first four yearsoWas a Training Officer and facilitated training classes for the next four yearsoWas promoted to the Corporate Training Department, where all the training curricula was developed and remained there for the next nine yearsoCreated a library of policy & procedure and training manuals for the retail branches, Retirement Trust Services and the Consumer Lending DivisionEDUCATION:Montebello High School September 1974 to June 1978Graduated: Yes (Diploma Earned)California Polytechnic University, Pomona September 1978 to June 1979Graduated: NoCalifornia State University, Los Angeles September 1979 to June 1980Graduated: NoCERTIFICATIONS:Instructional Design Certification June 1982Company: Langevin Learning ServicesClassroom Facilitation Certification March 1986Company: Effective Classroom Instruction |
