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Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEProfessional SummaryManagement experience in a service-oriented environment. Experience and ability to actively engage employees in creating a motivating and positive working environment. My top priority is to delegate effectively. Consistently demonstrates leadership behaviors that fosters a culture of excellence.EducationKaplan UniversityMasters in Business Administration GPA 3.27 March 2014-April 2016Bachelor of Science in Business Administration GPA 3.91 April 2012-December 2013Associates of Applied Science in Business Administration GPA 3.79 June 2010-February 2012Professional ExperienceHershey Chocolate WorldAccounts Payable Analyst 07/2023-10/2023Prepare weekly cash projection and evaluate cash position in Banks.Ensure timely and accurate payment of invoices and professional response to vendor payment inquiries.Support month-end close activities in the AP subledger, including reconciliation of the Inter Company AP and AR transactions.Prepare Journal Entries to record transfers, loans, interest, payment, global account monthly.Reconcile vendor accounts and account transactions with the general ledger.Monitor payroll expense claims.Recordkeeping and preparing financial reports.Remain current with regulatory requirements and best practices in accounting.Paramount Management GroupAccounts Payable Analyst 01/2022-06/2023Accounting & ControlEntering rent and commission invoices into the accounting systemPrint, stuff, and mail rent and commission checks or make ACH payments, including applying those payments into the accounting systemAnswer all vendor inquiries related to rent and commission paymentsCalculate amounts to invoice customersGenerate and send out customer invoicesFollow up with customers on past due invoice paymentsPrepare personal property tax return schedules, and ensure their timely paymentAssist in all other state and local tax filingsFinancial Analysis and ReportingAssist in the preparation of accurate financial statements within a deadline driven close process and distributing monthly reporting packages to Executive and Management teamsAssist in the redesign of existing financial reports to help reduce time spent on reports and supplement with relevant KPIsSupport the finance and commercial teams with financial modeling and analytics, ad-hoc requests and presentations.Develop analysis and reporting by utilizing internal industry specific software that assists management in accomplishing its key objectives toward achieving the business' strategic planWSPAccounts Payable Analyst 09/2019-12/2021Perform advanced administrative accounting support functions under general supervision related to accounts payable and/or expense report processing, review, reconciliation and adjustments.Respond to routine questions regarding the activities described above.Assist departments in resolving data entry problems; facilitate processing of documents and expenditures.Review and correct discrepancies in accounting documents, reconcile and balance accounting reports.Scan all paper-based Accounts Payable documentation into Mark view or shared folders.Respond to both external audit and internal requests by providing all supporting documents in a timely manner to include check retrieval from Image Viewer.Filing and record maintenance to include retrieval and archiving of documents with Iron Mountain storage.Running monthly reports for SOX and management review.Responsible for vendor creation and vendor database maintenance.Assist management with 1099-MISC research and processing at year end.Data entry skills with very strong attention to detail.Perform other duties as assigned.DormaKaba06/2019-09/2019Accounts Payable ClerkJob OverviewPerform accounting and clerical duties related to the efficient maintenance and processing of accounts payable transactions.Assemble, review and verify invoices and check requestsFlag and clarify any unusual or questionable invoice items or pricesSort, code and match invoicesSet invoices up for paymentEnter and upload invoices into systemTrack expenses and process expense reportsPrepare and process electronic transfers and paymentsPrepare and perform check runsPost transactions to journals, ledgers and other recordsReconcile accounts payable transactionsPrepare analysis of accountsMonitor accounts to ensure payments are up to dateResearch and resolve invoice discrepancies and issuesMaintain vendor filesCorrespond with vendors and respond to inquiriesProduce monthly reportsAssist with month end closingWalmart06/2018-05/2019Customer Service ManagerJob OverviewReviewing reports to establish baseline customer satisfaction levels.Contacting customers who have complained and work with them to resolve their issues.Promoting a positive work environment for employees and leading by example.Managing staffing levels for the customer service counter and other key areas.Ensuring associates are adequately trained and up to date on current procedures.Comcast Cable03/2004-05/2017Supervisor- Customer Account ExecutiveJob OverviewResponsible for supervising and developing a highly skilled workforce management team that generates accurate forecasts of workload.Develops effective schedules to handle the workload and efficiently manages the real time operation and communicates performance results.Coordinates and supervises the daily activities of business support, technical or production staff who perform tasks in the same function.Sets priorities for the team.Assigns tasks and checks work at regular intervals.Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.Identifies variances and creates effective plans to address gaps.Conducts monthly team meetings to deliver key communications and build team spirit and provide employee recognition.Facilitates positive employee relations by fostering an environment of open communication, approachability, and fair and consistent treatment of employees.Supervises the Workforce unit to ensure effective and efficient operations.Directs the development and implementation of short- or long-term volume/staffing forecasting models for inbound and outbound lines of business unit.Oversees the timely analysis of work volume and the effective administration of daily workflow to achieve service level and processing objectives.Gathers and maintains historical data, developing statistical models and producing volume/staffing forecasts to determine required resources to meet cost and service level targets.Produces and implements automation or procedural changes to increase productivity, accuracy and improve workflow.In December of 2015, received the Awesome Customer Experience Award (ACE) recognizing employees for outstanding performance in the workplace.Conducts workshops attended by 10-50 individuals per session.Provides customer service to 600-750 clients every month which was converted to 60% leads into sales.Professional OrganizationsMember of Alpha Beta Kappa Honor SocietyAlpha Beta Kappa is the "premier national honor society" for America's private post-secondary schools, institutes, colleges and universities.Alpha Beta Kappa places chapters in institutions which have demonstrated high standards over a period of many years in the education and training of women and men in the numerous fields, trades and occupations essential to modern society.The purpose of the Society is to encourage and recognize superior student academic achievement, character, and leadership.Member of National Society of Collegiate Scholars  (Chapter Advisor)The National Society of Collegiate Scholars (NSCS) is an honors organization that recognizes and elevates high achievers.Member of Sigma Gamma Rho SororitySigma Gamma Rho Sorority, Inc. was founded on November 12, 1922, at Butler University in Indianapolis, Indiana by seven young educators.Our mission is to enhance the quality of life for women and their families in the U.S. and globally through community service.