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Phone: PHONE NUMBER AVAILABLEE-Mail: EMAIL AVAILABLEObjectiveI am looking to be a part of a team that can utilize my strengths in communication, customer service, accountability, time management, self-starting, planning, and listening. I am detail-oriented and comfortable multi-tasking.SkillsIT Skills: MS Office Suite, Word, Outlook, Excel, Power Point, Instant Messaging, and Citrix. Scheduling; answering phones; updating and enrolling health insurance and billing.ExperienceReceptionist Front DeskFallcreek Veterinary Medical CenterMcCordsville, IN October 2018 Jan 2019Responsibilities included answering phones; scheduling; customer service; checking in patients; taking payments; weighing in and checking out patients; billing.Investment Services AssistantThurston, Springer, Herd & Titak Inc.Indianapolis, IN July 2013 April 2014Responsibilities included answering phones, greeting clients arriving for appointments; directing clients to their proper representatives; organizing new clients applications; entering client information into the companys systems; checking backgrounds; checking and entering incoming payments to ensure accuracy in the system; opening and distributing mail; taking inventory and purchasing supplies; keeping the kitchen and office areas neat and clean.Customer Service RepresentativeMorellis CleanersMcCordsville, IN January 2012 June 2013Responsibilities included accounting; operations; customer relations; interacting with regular customers; I was instrumental in generating an increase in revenue from $150,000 to $300, 000.Human Resources Team MemberSuper TargetFishers, IN May 2011 November 2011Responsibilities included directing phone calls, including customers complaints, needs, and wants; assessing potential employees, including reviewing applications and scheduling interviews; satisfying requests from team members and customers; making store-related announcements; assisting with department needs like keys, equipment, and training tools; operating the cash register; customer assistance.Human Resources Manager February 1995 December 2002Nordstrom Circle CenterIndianapolis, INResponsibilities included assisting the store manager and department managers with staffing needs; interviewing; teaching employee training classes; assisting departments with control budgets; interacting with and helping others through one-on-one coaching; being an active listener; being able to help individuals reach reasonable solutions to their concerns; representing my employer in all discussions and decisions; helping to plan and direct campaigns such as the United Way kick-off; organizing in-store meetings and promotions; supervising, training, and promoting special events; coaching department managers in hiring and firing employees; reviewing scheduling; helping any departments as needed due to short-staffing.Sales Manager December 1992 December 1995NordstromRedondo Beach, CAResponsibilities included managing employees in infants and pre-teen departments; managing cosmetics and fragrance departments; hiring; scheduling; merchandizing; inventory control; training staff in merchandising through displays and product organization; building sales; gaining product knowledge; demonstrating excellent customer service; overseeing planning and executing all department promotions.Childrens Apparel Retail Sales July 1988 December 1992NordstromRedondo Beach, CAProvided customer service; organized merchandise; developed apparel knowledge; awarded customer service all-star for customer service excellence; reached the goal of pacesetter for annual top sales; assisted manager with scheduling, reviewing applications, overseeing inventory control, and promotion planning.Office Assistant June 1989 January 1993William Glenn MD RadiologyTorrance, CAResponsibilities included scheduling; answering phones; ordering supplies; billing; authorizations; attention to detail, shipping results; customer service; flexibility.EducationEl Camino CollegeEl Segundo, CAAssociates Degree in Accounting and Business Communication, 1990. Additional field of study: Human Relations. Community Service Participant: assisted developmentally delayed students in the swimming program. Held a full-time job throughout my duration in college.VolunteeringI volunteered in all my childrens classes as a teachers aide; assisted in planning classroom parties; participated in United Way programs to help inner-city children with reading; substitute teachers aide at the primary level. Throughout high school, I aided the home of a foster parent who cared for severely disabled children from birth to three years of age. I helped with tube feeding, regular feeding, physical therapy follow-through, bathing and dressing, and language development for small children.ReferencesAllie Disch, Co-worker, Nordstrom: PHONE NUMBER AVAILABLEJohn Chomica, Human Resources, Harrison College: EMAIL AVAILABLE PHONE NUMBER AVAILABLEKatie Usher, Human Resource Manager, Nordstrom: EMAIL AVAILABLE 317-810-9809 X 1809Briana Devasier, Human Resource Manager, Target: 800-996-7566Lisa Lauria, Compliance Manager, Thurston, Springer, Herd & Titak: 317-581-4000; 317-441-6812Lisa Knieser, Supervisor, Morrellis Cleaners: 317-336-2740; 496-8761,336-6425Holly Kirsch, Owner, AH Collection: PHONE NUMBER AVAILABLE; PHONE NUMBER AVAILABLE/pre> |