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Click here or scroll down to respond to this candidateCandidate's Name
Looking to obtain a position where my skills and work-related experience caneffectively be used, contributing to the mission of an organization. Fort Worth, Tx 76119PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEBlue Cross Blue Shield, Remote Customer Advocate, TrainerMarch 2020 - Jan 2024Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries. Speak with care providers on behalf of customers to assist with appointment scheduling or connections with internal specialists for assistance when needed.Advance Call Technologies, Remote Senior Customer Rep Aug 2021 - JULY 2023Answer incoming phone calls from customers and identify the type of assistance the customer needs. (ex:. benefit and eligibility, billing and payments, authorization, and explanation of benefits.) Ask appropriate questions and actively listen to identify specific questions or issues while documenting required information in computer systems. Handle escalated calls, resolving more complex customer issues. Home Depot, Fort Worth 76119 Customer Service/Sales June 2018 - March 2020Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Give information to customers in order to sell an entire project, providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty. EDUCATIONEastern Hills High School DiplomaAugust 2014 - June 2018 GraduatedSKILLSCustomer ServiceCertified PhlebotomistCPR/First Aid CertifiedMedical TerminologyCapillary sticksVenipuncturesSpecimen Collecting andLabelingEquip in Microsoft systemsActive ListeningTeamworkVerbal and Writing SkillsAppointment SettingTyping (40-50 WPM)Detail OrientedTaking Inbound CallsMaking Outbound CallsREFERENCESKaris FordBusinessPHONE NUMBER AVAILABLE/pre> |
