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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE, San Antonio, TexasEMAIL AVAILABLEMy mission is to advocate quality customer service and compassion to every individual to ensure their needs are met.5/Street Address /2022 3/28/2024 Solari (Arizona Crisis hotline), Crisis Specialist, remote, 988 hotline certified, DV education, Child/Adolescent trained, crisis de-escalation, knowledge of how to support someone with substance abuse issues, knowledge of issues pertinent to domestic violence, ability to prevent, plan and mitigate worse case scenarios. Identify what precipitated the crisis and reduce the intensity of thoughts, emotions and behaviors related to the crisis. triage incoming requests, ensure safety, complete an assessment and proper intervention, provide resources, respond to and support PD offices. Crisis hotline, call center. Conduct follow up calls weekly to reduce potential damage to an individual affected by a crisis. Compassion, empathy, respect for others, inspire hope and improve lives.Street Address -Present EA Care Solutions, LLC Tele-med Care Coordinator Coordinating, facilitating and integrating mental health treatment with PCP/Specialist care and support, tailored to meet the specific needs of individual Patients. Aiding and supporting with; Medicaid/Medicare/Long-term Services, Disability applications, Counseling referrals, Crisis services, Involuntary commitment process, Court Ordered Evaluations, Health Coaching, Psychoeducation, Treatment planning, Hospital discharge planning, Coordination of care, Medication assistance and medical records documentation.2017-2019 Iora Primary Care Sun City, AZ Health Coach Capture relevant information about the patient's health and healthcare experience, take vitals, administer point-of-care testing, and perform standard age and condition-appropriate screening assessments. Learn about the chronic health conditions that span the patient population. Provide patient education on chronic disease management. Communicate with patients by phone and email and invite in the physician when necessary. Help patients understand their chronic conditions, why they matter, and how they can manage them. Coach patients using an action-planning model based on motivational interviewing techniques and facilitate/manage the diabetes group. In person services.2015 2017 Bayless Healthcare Phoenix, AZ Care Manager GMHSA care manager responsible for all aspects of patient care and advocacy from assessment and treatment planning to housing, transportation and benefits. Assessment for SMI and appeals. Specialized in working with people with special needs and DDD clients too services and resources. Skilled in working with families and multiple agencies to reach treatment goals.2014- 2015 Choices Network Phoenix, AZ Case Manager 2 SMI case manager responsible for all aspects of patient care and advocacy from assessment and treatment planning to housing, transportation and benefits. Specialized in working with people with special needs and DDD clients to obtain services and resources. Skilled in working with families and multiple agencies to reach treatment goals. Completed outreach and facilitated educational groups for patients and their families. I have expert knowledge of the emergent and non-emergent processes of court ordered treatment in the state of Arizona as well guardianship and mental health powers.2012- 2014 Partners In Recovery Phoenix, AZ ACT Transportation Specialist Perform intensive case management functions associated with; Employment, SA, Co-Occurring, management of ADL/ILS, Health, Self-Advocacy. Identifying the need for evaluations including ALTCS and ASH applications. Work collaboratively with the ACT Clinical Team to engage, educate, communicate, and coordinate care with recipients, their family, behavioral, general medical and dental care providers, community resources and others to ensure that all services prescribed in the individualized service plan (ISP) are implemented. Negotiated single case agreements for SMI clients. Crisis Intervention, coordinating with PD, Fire, CRN and Inpatient teams. Knowledgeable in rules, statues and regulations for behavioral health in Arizona to include POA and Guardians.2011-2012 Terros Inc Phoenix, AZ BHT/CLP Program Provide 1:1 direct service reflected in SMI Client' treatment plan, ILS/ADL, Healthcare, and Self Advocacy. Produce clinical records that meet Terros standards such as Medication logs and Claim Trak notes. Assist Patients with coordinating care with medical and mental health appointments when needed.2009-2011 Magellan & Southwest Network Glendale, AZ Case Manager SMI case manager responsible for assessment, treatment planning and advocacy. Skilled in grievance and appeal processes as well as identifying patients who require special assistance and filing paperwork with the office of Human Rights. Routinely completed hospital and housing applications, disability applications and appeals. Maintained accurate documentation and productivity expectations.2002-2007 Ottawa County-Mental Health Department Holland, MI Mental Health Aid Coordinate with the MDs and RNs to confirm treatment plans, medical records and set appointments. Supported and advocated for consumers in accessing state and government programs. Completed assessments to determine needs and worked as part of a team to ensure appropriate outcomes.2000-2009 Diamond Property Management Systems Processor/Administrative Assistant Supervised shopping and staging of properties for sale. Provided customer Service, assisted with banking & payroll and daily computer projects and assisted realtors with property management and loan funding.Education: Michigan State University for Employment Training Specialist (Certification, not degree), Lansing, MichiganCertifications: CCHS (Certified Crisis Helpline Specialist), 988 Specialist, C.P.R/First Aid/AED, CPI, ASAM, ASSIST and AZ Fingerprint Clearance card available upon request. Special Skills: Able to read, speak (slang, not the proper needed to pass the language test) and understand Spanish. I am also proficient in; CCX, ININ, Microsoft applications, Word, Excel, Claim Trak, NextGen and Outlook which are all Electronic Medical Health record systems. |
