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Qualified Professional Senior Executive with experience working within healthcare and the Department of Defense (DoD). Over 40 years of experience, excellent administrative skills, well organized, superb written and oral communication skills, strong organizational abilities and attentive to detail. Possess proven ability to work well alone or with a team generating efficiency and productivity while maintaining excellent interpersonal skills in customer service. Apply proactive thinking how todays efforts will produce tomorrows results.PROFESSIONAL EXPERIENCEKnowesis, Inc. (Defense Health Agency) Sept 2014 to Mar 2024Sr. Executive AssistantHealthcare Administration, Public Health Division (40 hrs./week)Responsible for providing assistance and support for all administrative operations in the Office of the Director of the Defense Health Agency, Public Health Division (PH). Serve as the Executive Assistant to the Deputy Director. Devise strategies to implement administrative policies and directives to respond to the Executive Office staff needs, requirements and interests. Prepare/edit briefings, handbooks, reports, slides, forms, correspondence, etc. Assists with new hire orientation for all PH employees. Serves as the Conference Coordinator for PH. Prepare all aspects of travel arrangements through the Defense Travel System to include travel itineraries, working closely with commands, installations or civilian communities. Serves as the Travel Management Coordinator for PH. Execute full responsibility of maintaining the Director/Deputys daily and long-range calendars. Exercise objectivity and a keen awareness of the mission and vision of the Agency and Division while setting priorities in process. Discriminate amongst appointments, briefings and meetings that require the Director/Deputy Directors personal attention and those which can be referred to the Branch Chiefs. Advise division leaders on management of staff products and disposition of administrative actions, such as memorandums of agreement/understanding, briefings and other correspondence pending the Division Chiefs review and approval. Utilize, track, and assign authoritative correspondence and task through the Enterprise Task Management Solution System (ETMS2) throughout the agency. Ensure proper military and civilian protocol practices are adhered to. Provide assistance to the PH Human Resources Subject Matter Expert as required with all aspects concerning personnel actions. Serves as the primary data manager of the PH Consolidated Personnel Roster, the primary source document for personnel management.Develop plans for the internal and external integration of day-to-day projects, actions and activities. Forecasts potential requirements, deconflict problems, plans and projects for historically recurring requirements. Provide administrative management and technical support duties in the form of calendar maintenance/scheduling, travel planning and coordination and office supply management. Research and coordinate with staff to depict executive level travel, VIPs, major events, social activities, and speeches. Plan and assist the Divisions with distinguished visitors at all levels utilizing the Pentagon Facilities Access Control System for building access and visitor parking. Manage staff actions, determine the status, while utilizing organizational skills to task specific staff and organizational elements responsible for research, development, speeches and position papers in preparation for briefings to the Deputy Director for visibility to the Director of Healthcare Administration and DHA Leadership. Research and obtain background information for required actions through use of automated databases, historical files, and review of previous or current studies/projects on related topics. Monitors all actions to completion, providing content, tone, security-markings and ensures issues are properly addressed. Order supplies, investigate equipment improvements, and maintain a historical filing system. Assist in the maintenance of the Director and Deputy Directors master calendar, phone rosters and other SharePoint documents. Assists with conference and meeting preparations to include setting up video teleconferences, audio bridges, and computer usage. Assist with new hire orientation for PH employees within the Division. Prepare temporary duty assignment authorizations and vouchers through the Defense Travel System (DTS) resolving complex issues. Work with senior staff to conduct unusual or critical reviews of internal processes with high visibility.Facilitates repairs, renovation, recondition, or replacement of equipment. Coordinates space management. Conducts space management survey and research projects to provide advisory services throughout the Division. Establishes key control procedures for all assigned personnel. Supports and coordinates the development of internal instructions and operating policies pertaining to a variety of administrative operations in support of internal operations, strategic planning metrics and logistics management.Combat Command Operational Support Division (40 hrs./week)Provided direct support to the Defense Health Agency, Assistant Director, Combatant Command (CCMD), Chief of Operations (J-3) to synchronize across the DHA to deliver global integrated health services solutions in a supporting to supported relationship with the Combatant Commands (CCMDs). Served as a subject matter expert in the training of enterprise configuration management, correspondence and records management. Utilized Correspondence and Task Management Systems (CATMS) to assign and monitor tasks. Managed all administrative support functions for the two divisions to include tracking various military and civilian personnel support service functions such as evaluations, awards, leave, promotions, and on/off boarding requirements. Tasks required use of OPM FASCLASS, maintain the Joint Manning Document (JMD) Review and the Defense Civilian Personnel Data System (DCPDS) and complete understanding of the guidelines of the DHA Administrative Instructions.Consulted on short- and long-range staffing plans forecasting future requirements; prepare required documentation on personnel actions. Presented new hire orientation consisting of policies, rules, regulations and procedures. Coordinated travel arrangements within the automated Defense Travel System (DTS). Coordinated, scheduled, and participated in classified/unclassified meetings with internal and external organizations. Maintained Divisions employee personnel profile, action items, training and leave reports. Maintained logistics of office supply and budget management. Assisted in the coordination of evaluations, annual performance reviews and award submission. Researched, developed and executed department policies and procedures to include administrative, records management and employee related. Knowledgeable on the proper handling and storing of Privacy Act Information, personal identifiable information (PII), personal health information (PHI), classified information.Irving Burton Associates (Defense Health Agency) Jan 2011 to Aug 2014Executive Administrator (40 hrs./week)Provided direct support to the Department of Defense Health Services Systems (DHSS) Chief Technology Officers (CTO). Executive travel management to include flights, hotels, fund disbursement and authorizations. Scheduled travel arrangements for the Chief Information Security Officer. Provided administrative support to include management of conference room calendars in Microsoft Outlook and records management. Prepared and presented effective project materials, presentations, and status-reports.Executive Administrator (40 hrs./week) Oct 2012 to Aug 2014Provided executive level support to the Chief of the Medical Logistics Division of the Supported the Defense Health Services Systems (DHSS). Managed correspondence for the Deputy Program Manager (DPM) and the Program Executive Officer (PEO) targeting priority action items for meeting preparations with individuals within the Defense Health Agency (formerly TRICARE Management Activity - TMA). Successfully managed the Microsoft Outlook calendars of the DPM and Project Managers within three locations effectively increasing time management and the coordination of productivity. Established and coordinated meetings and conference calls to include video teleconferencing (VTC) and Defense Connect Online (DCO), prepared and aided with briefings, marketing materials and other deliverables while maintaining compliance with HIPPA regulations. Supported the arrangement of official government travel through use of the Defense Travel System (orders, itineraries, reservations, and training requests). Provided a status update on open Actions Items, coordinating with the Chiefs staff of project managers to ensure their compliance with required reports.Office Manager (40 hrs./week) Aug 2011 - Oct 2012Supported the Defense Health Services Systems (DHSS) Directors and Staff. Created and implemented security protocol to improve operational efficiency working directly with the Security Office. Maintained, updated and implemented security control policies and procedures. Maintained a roster of security items (keys, codes and equipment). Maintained and distributed the emergency recall roster for the DHSS team. Analyzed and organized office operations and procedures as well as other clerical services. Maintained a professional work environment by inspecting and scheduling maintenance, ensuring all office equipment is accounted for and working properly. Assisted and supported the in and out processing and orientation process for contractors supporting the Program Office (PO) staff and their various orientation needs. Organized appointment conference room calendars and schedules. Arranged, set-up and supported audio and video teleconferencing. Assisted in the preparation of special events, scheduled repairs/upgrades to office equipment and maintained inventory stock of equipment and supplies. Purchase Officer for the DHSS team; Researched and controlled purchase orders for signature request. Coordinated monthly review of charges for AT Conference teleconference calls. Maintained the database of the DHSS Master and location roster for final posting on Army Knowledge Online (AKO). Created The Morning Post a week newsletter to develop communication skills, motivate staff and developed effective working relationships with co-workers.Executive Assistant (40 hrs./week) Jan 2011 - Aug 2011Provided direct support to the Deputy Program Manager, Clinical Support Division. Coordinated and maintained the DPMs daily agenda, travel arrangements and training schedule. Maintained office files and directives. Prepared and processed travel for the Program Executive Officer (PEO) using DTS. Coordinated and reviewed all documentation from DHSS to the Program Executive Officer, the Office of Chief Information Officer and TMA. Prepared and aided with briefings, marketing materials and other deliverables while maintaining compliance with HIPPA requirements. Received and screened callers and visitors at all levels of the Department of Defense (DoD), military and civilian ranks. Provided system set up and support for audio and video conferencing equipment for video teleconferences.EDUCATIONPrince Georges Community College - Business Management and AdministrationElizabeth Seton High School - DiplomaAWARDS/ACHEIVEMENTS/COURSES COMPLETEDDefense Health Agency (DHA), Operations Division, Letter/coin received for outstanding support of the 58th Presidential InaugurationSkills/qualificationsHIPPA regulationsHealthcare Patient SchedulingHealthcare Insurance ValidationHealthcare Medical Records ManagementTravel Management & CoordinationPurchase Order ManagementOffice ManagementInventory ControlContracts & Proposal ManagementBudget ManagementCustomer ServiceEvent Planning & ManagementMeeting Facilitation & CoordinationConflict Management & ResolutionCoordination and writing of documentsUser Acceptance TestingVideo Teleconferencing (VTC)Personnel Records ManagementArmy Knowledge Online (AKO)Defense Connect Online (DCO)Deltek Timekeeping & Expense Report SystemOPM Fully Automated System for Classification (FASCLASS)Centricity Business and Clinical Electronic Medical Records (EMR)Complete Microsoft Suite of Products (i.e., PowerPoint, Excel, Word, Outlook)Defense Travel System (DTS)Adobe AcrobatJoint Knowledge Online (JKO)Correspondence and Task Management System (CATMS)Enterprise Task management Solution System (ETMS2)References provided by request