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Click here or scroll down to respond to this candidateCandidate's Name
Bilingual Customer Care Professional (Remote)Gainesville, Florida, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYSeeking for a remote job opportunity to provide an organization, company, agency or individual highly qualified professional services to clients.WORK EXPERIENCEMay 2022-CurrentBilingual Customer Care Professional (Remote)Lighthouse Works!Gainesville, Florida, United StatesTelephonic/remote information, assistance and support to clients applying and eligible for public assistance benefits promoting accesibility, empowerment and self-suffiency. Navigate designated agency software to review confidential client electronic records. Inform clients of their case status and/or assistance options according to DCF policies and procedures. Brief counseling and de escalation intervention to callers as neededto expedite action for eligibility determination.February 2021-March 2022Patient Room CleanerHHS Environmental Services, LLCOcala, Florida, United StatesAssigned to special COViD unit to perform housekeeping tasks as scheduledMore August 2020-February 2021Group LeaderMarion County Public SchoolsOcala, Florida, United StatesFacilitated leisure/recreational activities for students in after school programmore February 2019-June 2020Medical Social WorkerHospice of Marion CountyOcala, Florida, United StatesProvided bilingual psychosocial assessments, care planning, end of life pre-planning counseling, advanced directives, community networking to terminally ill patients and their families in nursing homes and home-based hospice caremore February 2016-June 2019Social Services CounselorThe Centers, IncOcala, Florida, United StatesProvided psychiatric social work, case management and counseling to patients in an inpatient psychiatric care unitmoreFebruary 2018-February 2019Social Services AssistantOcala Health & Rehabilitation CenterOcala, Florida, United StatesAssistant to Social Services Director in completing psychosocial assessments, office management and providing bilingual support to long term care nursing home patients and familiesmore School Social Worker (K-12)Hernando County School Board - Brooksville, FLEDUCATION-CurrentHigh School DiplomaAcademia Sara MonicaUnited StatesCurrentHigh School Diploma*Academia Sara Monica*United States-CurrentMaster's in Social WorkUniversity of Puerto RicoUnited StatesMaster's in Social Work*University of Puerto Rico*United States Social Work1987-1990Master's in Social WorkUniversity of Puerto RicoUnited StatesMaster's in Social WorkUniversity of Puerto Rico-Rio Piedras - Rio Piedras, PR August 1987 to June 1990Social Work Social Work1987-1990High School DiplomaAcademia Sara MonicaUnited StatesHigh School DiplomaAcademia Sara Monica - Santurce, PR1987-19901981-1986Bachelor's in Social WelfareUniversity of Puerto RicoUnited StatesBachelor's in Social WelfareUniversity of Puerto Rico-Rio Piedras - Rio Piedras, PR August 1981 to June 1986Social Welfare Social Welfare1981-1986Bachelor's in Social WelfareUniversity of Puerto RicoUnited States1981-1986Bachelor's in Social Welfare*University of Puerto Rico*United States Social WelfareSKILLSMultilingual Social Work Housekeeping/Cleaning Team Lead/Manager Case Management Long- Term Care Patient Education Patient Care Data Entry Proofreading Executive Assistant Skills Public/Media/Press/Analyst Relations Project/Program Management Office Management Psychiatry and Mental Health Training/Teaching Customer Support/Service Code Reviews After School Programs Terminally Ill Nursing Home Hospice Care Community and Social Services Home Care Academic Advice Educational Administration Homeless Services Administrative Skills Healthcare Administration Addiction Counseling Computer Skills Child Protection/Welfare Behavioral Health Crisis Intervention EditingCERTIFICATIONSCertificate of Recognition and AapteciationCertificate of AppreciationCertificate of SaluteHONORS & AWARDSEmployee Excellence AwardMarch 2020 Hospice of Marion County Award. Ocala FL Suma Cum Laude AwardEmployee Excellence AwardMarch 2020 Hospice of Marion County Award. Ocala FL. Certificate of SaluteFebruary 2005 Office of Guidance and Counseling. District of Columbia Public Schools. Certificate of Recognition and AapteciationMay 20...LANGUAGESSpanish - Intermediate English - Intermediate |
