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Click here or scroll down to respond to this candidateCandidate's Name
QA ManagerPHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLE Tampa Bay Area Florida SUMMARYEnthusiastic QA Manager with over a decade of experience in software quality assurance, demonstrating a proven track record in leading teams and implementing effective testing strategies. Experienced in various industries, including e-commerce, logistics, and finance, with a strong focus on ensuring quality throughout the software development lifecycle. Passionate about guiding team members, improving processes, and identifying and resolving quality risks efficiently. Eager to contribute to the establishment of a global e-commerce quality assurance system, continuing to drive excellence within the QA team. EXPERIENCESOFTWARE QA MANAGER (Contract)Advice Revolution12/2023 - 04/2024 LocationThe client portal and digital fact find for financial advice Created a Test Planning, Strategy, and Testing Center of Excellence to ensure that everyone is following an established and unified procedure across agile initiatives.Managed 6 QA Engineers and ensured that all requirements had enough test coverage, both manual and automated.Established and governed the Defect Management procedures and ensure they are being followed within our Agile practice. Coordinated testing activities, identify API testing, automation opportunities and design solutions.Monitored UAT/Business Validation Testing in Staging and Production.SR. QA Engineer e-commerce (Contract)Newell Brands Inc.03/2021 - 09/2023 RemoteA global consumer goods company with a diverse e-commerce B2B and B2C portfolioLed team of 5 QA engineers, ensuring thorough testing of Order Management System and e-commerce website pre-launch. Developed and executed 22 testing scenarios, overseeing 5000 tests with 96% coverage and zero open bugs at release. Implemented daily stand-up meetings, fostering efficient communication and reducing defects by 32%.Utilized Postman and Chrome Dev Tools for API validation, ensuring seamless integration and functionality.Contributed to Progressive web app (PWA) Kit project, identifying gaps and implementing solutions for enhanced performance. www.enhancv.com Powered byEqEXPERIENCESr. QA AnalystWest Point Insurance Services (Property & Casualty) 04/2020 - 08/2020 Tampa FL USAInsurance agency that specializes in providing property and casualty insurance products and services.Performed functional testing for Sprint's third-party system, Majesco, which had over 20,000 users.Led testing and deployment of 6 projects for various clients, improving accuracy and speed of development e.g, ATIC, ENIC, HERITAGE, EXCALIBUR, LIGHTHOUSE & NEPTUNE.In the second quarter, we implemented measurements and increased SDLC process efficiency by 23%.I helped clients create and validate test data, as well as optimize test case correctness and development speed.Managed defects with Azure DevOps, lowering the backlog by 95% in the first two months through excellent logging, updating, and closing processes.Reduced software defects by two times/month by collaborating with cross-functional teams to ensure quality throughout the software development lifecycle.Sr. QA Test Engineer e-commerceID Logistics (Formerly known as Jagged Peak)10/2017 - 12/2019 Tampa FL USAAn international logistics and transport company with over 20 years' experience in supply chain management.Collaborated daily with R&D Team and other QA personnel as a stand-up meeting to present metrics from Jira and discuss the next goals/tasks of each sprint.Wrote and executed test cases for complex features of EDGE OMS, resulting in a reduction in production defects by 50%. Resolved payment integration concerns for professional services clients by offering online consulting on CyberSource, authorize.Net, Apple Pay, Amazon Pay, PayPal, and other options.Supported Web based EDGE Warehouse Management System(WMS) e.g., checking SKU-Usage and SKU-Movement to assess inventory availability and ensure that the information is in synch with our OMS.Supported the eCommerce SaaS platform and reduced the number of bugs found in production by 50% by producing high quality test documents and performing test execution.Conducted user acceptance testing, regression test, end-to-end test, and integration test throughout the software development cycle to ensure the software meets clients requirements and expectations.www.enhancv.com Powered byEXPERIENCESoftware Test Manager (Contract)City of Tampa Government (Water District)03/2017 - 07/2017 Tampa FL USAProvides service to residents and businesses in Tampa and parts of unincorporated Hillsborough County.Managed testing activities for the CIS implementation project reduced test cycle time by 70% and test execution time by 30% by developing and implementing test plans and test cases based on requirements.Assisted Core Test Team in the customization of test scenarios and scripts by selecting appropriate test cases to execute, modifying test cases to include new functionality, and documenting defects in the defect tracking tool.Coached and guided 10 UAT Testers and the T&I Department on the best way to utilize the Caystone ALM Tool, which led to a 10% increase in efficiency for producing and executing test cases as they got more proficient at leveraging the tool's features. Led the development of test plans, scripts, and scenarios, resulting in 95% of testing completed on software projects.Sr. QA Engineer Lead (Contract)Quest Controls Inc.09/2015 - 02/2017 Palmetto FL USALeader in providing reliable and innovative solutions for monitoring and managing critical infrastructure.With a team of five testers, I oversaw the testing efforts for the OspreyFMS implementation project and ensured that it met a 97% test case coverage rate.Worked with the Product Manager in improving the SDLC process using Agile Methodology, sped up time to market by 30%, improved quality by 50% by defining product backlogs/requirements, and outlining the short-term and long-term business goals. Customized open-source tools for test and defect management using automated build, test, and deployment scripts, increased the defect fix rate by 2% for a team of eight.Setup Automation Framework using Simple Agent Pro, Test Complete Web and Mobile and Load Complete. Focusing on protocol testing i.e., SNMP, BACNet, Modbus TCP & ODBC. Simulating thousands of devices sending SNMP traps to OspreyFMS Application.Setup Functional, Regression and Load Testing using Test Complete and Load Complete tools.SR. QA ALM CONSULTANT (Contract)Health Integrated09/2015 - 02/2017 Tampa FL USAA health care management company addressing the productivity and cost challenges faced by health plan members.Engaged in a multi-million-dollar project, CaseTrakker Dynamo and Medical Devices Implementation for all workstreams. QA Process Improvement: Streamlined QA documentation workflow, improved communication, and increased transparency by introducing the use of ALM-PLM.Helped in improving bug tracking process by establishing a Defect Management Procedure for a team of 20 QA engineers using the ALM tool which led to 15% improvement overall.www.enhancv.com Powered byEXPERIENCESr. HP ALM Administrator (Contract)Kansas City Power & Light (KCP&L)06/2014 - 03/2015 Kansas City USAAn electric utility company serving the Kansas City metropolitan area Configured HP ALM v11.5 & v12.01, HP Agile Manager Add in, Executive Scorecard, and HP UFTIntegrated HP ALM with Source Code Management (SCM) or Subversion.Maintained and Supported Multi-Million Smart Grid Project Initiatives.Managed and Trained 200+ ALM users and Implemented QA Best Practices which helped Improve their QA Test & Defect Processes. SR. QA MANAGERSogeti USA09/2012 - 03/2014 Tampa FL USAOffers advisory services, enterprise architecture, IT optimization, application development, and integration, as well as provides e- commerce, mobile, and technology integration solutions Member of a Software QA and Testing practice in the Tampa Bay areas and nationwide.Implemented Testing Center of Excellence e.g., test management, strategy, tools and accelerators within a project(s) assigned. HP ALM AdministratorCareSource01/2003 - 03/2014 Dayton OH USAAdministers one of the largest Medicaid managed care plans in the U.S.Managed HP ALM (Application Lifecycle Management) tool for a team of 200+ individuals and trained new users on how to use the tool to manage, track and report on their software testing efforts. Implemented HP ALM Policy and Procedures for a team of 10 people, which resulted in an increase in defect detection of 20% in 2 weeks. Set up and Maintained ALM Projects and Templates for 250 users, to provide an enterprise level solution for the organization by planning, creating, and customizing projects, field modification & creation, creating and maintaining users, adding user roles & permissions & defining ALM workflow.Implemented cross-project customizations and reports, reducing cost of ownership by 25% and improving project velocity by 15%. Sr. QA ManagerJackson Hewitt11/2012 - 01/2013 Sarasota FL USASecond largest tax-preparation service in the United States Implemented Sogetis TCoE by training 20 consultants in the test methodologies, increasing test coverage by 10%, and setting up a test data environment and a test lab.Created metrics for identifying and responding to defects within the web-based application, and for providing regular reports to management.Created SharePoint-Excel Reporting Tool which reduced the time required to generate test metrics by 20%.Led Offshore Testing in India.www.enhancv.com Powered byEXPERIENCESMART GRID QA DEFECT MANAGER (Contract)Duke Energy08/2011 - 09/2012 St. Petersburg FL USAAn American electric power and natural gas holding company Designed, documented smart grid business workflow, which resulted in a defect reduction of 20% in the next release cycle. Defect Management: Identified, tracked, and logged defects found during User Acceptance Testing (UAT) and participated in daily UAT meetings to discuss defects.Created Test Plans based on the approved/base-lined requirements; reduced defects in the deployed application by 15% in 3 months. Designed, created, executed, and reported manual test cases on an average of 200 test cases per month, using a HPQC bug tracking system.Defect tracking and management for the UIQ project resulted in a 38% reduction in defects over four months.Sr. QA EngineerKRONOS, INC. (FEDERAL DIVISION)11/2007 - 08/2011 LocationThe premier commercially available time, attendance, and labor management system designed exclusively for the federal government Performed software testing (Web & Mobile) evaluation and support(80% manual testing and 20% automation), developed test plans and scripts from functional and business specifications, executed testing, and trained others.Implemented Software Quality Assurance standards and achieved a 30% reduction in defect backlog over a 12-month period. Successfully obtained a license from our current clients by working cooperatively with the Development Team to construct a GUI reporting tool (iReport) that decreased SQL query script calls by 70% and improved webTA table data query response time by 20%. Decreased time spent on testing software by 90% through the creation of test cases/script templates to improve the testing process.Software Support EngineerCPA Global04/2006 - 10/2007 Alexandria VA USAThe world's leading IP management and technology company Maintained and updated all Memotech applications, and the database configuration, which resulted in a 95% reduction in application downtime.Created new database schema using Oracle9i and 10g by running scripts in SQL Plus to enable the Service Desk to be used by the client.Remotely assisted clients with technical issues using WebEx meetings, increasing customer satisfaction by 32%, reducing customer support costs by 15%.Increased customer satisfaction by recommending clients to apply patches, updates, and to upgrade to a higher version, where necessary, to resolve software issues.www.enhancv.com Powered by |
