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3527 Donovan DR Crete, IL 60417 Home PHONE NUMBER AVAILABLE Cell PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
Qualified, Self-Motivated Transportation and Logistics ProfessionalObjectiveI am seeking opportunities to work for companies that offer growth and the chance to fully utilize my interpersonal, analytical and problem-solving skills. I am a professional that adapts easily and effortlessly to change. I am a proven leader and work well as a team member or independently.Experience1998-2005 FedEx Freight Chicago Heights, ILOperations Supervisor Responsible for leading and developing a set directed, high performing, highly motivated airfreight team with emphasis placed on total customer satisfaction and growth. Both domestically and globally. Communicated, measured and monitored performance results to ensure quality and efficiency is maintained for new and existing customers. Reviewed all key performance statistics and reports findings to the Divisional Manager. Participated in sale communications and minor global or domestic operations travel when appropriate. Negotiated pricing and adjusted margins to ensure profitability of our company.  Communicated company goals, expectations and division wide policies to teamwith effort of motivating for alignment and performance. Responsible for continuous quality Improvements, developed and maintained a positive business relationship with customers, sales contractors, owner operators, and other service providers. Provide leadership, coaching and performance management to team of agents. Ensured action is taken to correct personal, service or staffing opportunities in an effective and collaborative manner with team. Followed up with customers, sales contractors, operators and division on service issues and sale opportunities as needed. Demonstrated flexibility in adapting to changing situations or obstacles maintains a level of self-awareness took an active interest in the concerns and feelings of others understands the impact of one's own actions and words: and demonstrated a responsibility for self-regulation.2005-2011 Jan-Pro Cleaning Systems Burr Ridge, IL Owner Operator Responsibilitiesinclude formulatingpoliciesmanaging daily Operations. Evacuating the competition, understandingcustomersinsideandout andmaintaining orimprovingquality. Controlling costand addingnew features orproductstoservice. Workscloselywith certifiedtaxaccountantand qualifiedtaxattorney.  Leadeducateemployeeson safeworkpractices ensuring safeworkprocedures.2012-2013 FedEx Freight Birmingham, AL Operations Manager Accomplishes warehouse operations human resource objectives by recruiting, selecting, orienting,training,assigning,scheduling,coaching,counseling, And disciplining employees: communicating job expectations: planning,monitoring, appraising, and reviewing job expectations: planning and reviewing compensation action, enforcing policies and procedures. Achieves warehouse operations operational objectives by contributing warehouse operations information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production productivity, and customer-service standards; resolving problems; Complete audits; identifying trends. Maintains safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations. Secures property by developing protection and access policies and procedures, coordinating patrols with security department.2013-2014 Vitrine Express Atlanta, GA Operations Manager Setting up outbound Rebuild company Image and overall Process of Freight Handling.  Implementing policy and procedures Employee handbooks. Utilize direct loading processes to ensure customers freight is picked up and processed for timely delivery. Ensuring Goals are being met. Ensures a consistent high level of quality, productivity, confidentiality, safety, and security. Coordinate a variety of services to provide a successful work environment.2014-2024 AAACooper Chicago, IL Operations Supervisor\City dispatcher\inbound supervisor\linehaul coordinator\inbound planner\outbound planner Lead Educate and Develop new employees Plan daily manpower needs to ensure Customers freight is picked-up and delivered timely and damage free communicate with dispatch at various times to coordinate the movement of trailers conduct safety meetings and facilitate quality group meetings  Monitor and analyze all opportunities to improve efficiencies  Monitor dock to ensure proper loading techniquesEducation1994-1998 Stratford Career Institute Washington, DC High School Diploma Leadership Achievement AwardSkillsManaging Processes, People management, Supervision, Data Entry Skills, Data Entry Management, DataProcessing Dependability, Reporting Skills, Analyzing Information, Dealing with complexity,Deadline-Oriented.ReferenceDennis Moriarty PHONE NUMBER AVAILABLEDave Boyle PHONE NUMBER AVAILABLEFrank Hurst PHONE NUMBER AVAILABLEMike Walker PHONE NUMBER AVAILABLERichard Knight PHONE NUMBER AVAILABLETodd Bloomquist PHONE NUMBER AVAILABLEJerome Scott PHONE NUMBER AVAILABLE/pre>