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P: PHONE NUMBER AVAILABLE E: EMAIL AVAILABLEProfessional Summary:Staffing Operations Manager with a DHA in Health Care Administration. Outstanding leader with 10 years of financial, administrative management, and clinical operations experience. Focused on providing exceptional service and quality patient care, while attaining practice growth objectives and maximizing profitability.Work Experience:Emory HealthcareStaffing Operations ManagerTucker, GAFeb 2022 PresentProfessional Staffing Operations Manager with all operational deployment of full-time, part-time, and PRN clinical staff to all 11 Emory Healthcare facilities and 200+ clinics.Duties, Accomplishments, and Related Skills:I am focused on the growth and rebranding of the Enterprise Staffing Pool within Emory Healthcare. Since my tenure began, I have overseen the implementation of UKG Dimensions, EPIC, and a new phone tree that will provide our office with better customer support. I have served on multiple committees that provide qualitative and quantitative values that allow financial decisions to be made within Emory. I have identified waste within my department and ineffective communication methods between my office and other Emory hospitals that drastically improved how we deployed resources. I efficiently identify risks and opportunities in the marketplace and develop action plans and proformas accordingly. MednaxPractice Administrator Atlanta, GAJan 2019 Jan 2022Consummate Practice Administrator with all operational, financial, and managerial oversight of 92 employees at 6 different office- based/ambulatory practices within the Atlanta area, with an annual budget of $76 million.Duties, Accomplishments and Related Skills:I am focused on capitalizing on the practices strategic growth plan to maximize profitability. I manage the practices P&L ownership, revenue growth, and cost containment. Im accountable for the drive in revenue cycle productivity metrics via local practice resources, alongside the corporate revenue cycle management team. I collaborate with the CMD and the DO to ensure practice quality initiatives are exceeded to maintain program integrity and consistency. I effectively evaluate, develop, and modify business processes, and implement new policies and procedures when necessary. I conduct weekly administrative staff meetings to improve office operations and morale. I efficiently identify risks and opportunities in the marketplace and develop action plans and proformas accordingly.Department of Veterans AffairsTelehealth Clinical TechnicianAthens, GAMar 2012 Jan 2019Duties, Accomplishments and Related Skills:I was the Master Preceptor for the Augusta VAMC in Store-and- Forward technology, and I assisted in the hiring process for new employees. I educated and trained new imagers and telehealth technicians on the clinical processes, and administrative processes, of each ancillary device offered. I managed a budget of $6 million independently, with little oversight. I operated 12 different clinics that offered services ranging from diabetic photography, mental health, dermatology, speech pathology, wound care, and cardiology. I supervised the day-to-day functions of each clinic and their programs, to ensure compliance and patient satisfaction. I led educational workshops for supervisory staff, executive staff, patients, and other veteran organizations.Alyeska Family MedicineSenior Medical AssistantAnchorage, AKNov 2007 Oct 2011Duties, Accomplishments and Related Skills:I was in charge of maintaining the practices budget, including P&L, and monitoring revenue and expenses. I hired and trained new staff and managed their performance. I reviewed, updated and implemented policies and procedures to ensure compliance and patient satisfaction, which are still being used to this day. I collected patients vital signs, administered vaccinations, did venipunctures, and performed electrocardiograms, spirometry, audiograms, and assisted in minor surgeries. I also performed (or assisted with) 109 flexible sigmoidoscopies and over 200 hearing exams, as I am CAOHC certified. United States NavyHospital Corpsmen Third ClassCamp Lejeune, NCNov 2004 Sept 2007Duties, Accomplishments, and Related Skills:I assisted in the prevention and treatment of disease and injuries, transported and cared for the sick and injured, administered immunizations, rendered emergency medical treatment, conducted laboratory tests, instructed sailors and marines in first aid, self-aid, and personal hygiene procedures, conducted preliminary physical examinations, and performed minor medical procedures. I maintained treatment records and reports, supervised shipboard and field environmental sanitation, taught preventive medicine programs, monitored air, water, food, and habitability standards, filled prescriptions, and performed preventive maintenance and repairs on sophisticated biomedical equipment.I was responsible for teaching combat lifesaving skills to United States Marines and Marine Corps staff instructors, at the School of Infantry East in Camp Geiger, NC, and keeping them deployment-ready. I received multiple awards and recognition from the United States Marine Corps and the United States Navy.Education:Master's DegreeJan 2017American Military University Charlestown, WVMajor: Master in Business AdministrationMinor: Healthcare AdministrationGPA: 3.3 of a maximum 4.0Bachelor's DegreeAug 2013American Military University Charlestown, WVMajor: Criminal JusticeMinor: Forensic ScienceGPA: 3.12 of a maximum 4.0Job-Related Training:Power BI, SQL, Tableau, Python, Power Query, PowerPoint, Microsoft Suite, Microsoft Office, UKG Dimensions, & KronosBasic Life Savers Course/ CPRLean Six Sigma - Yellow BeltAffiliations:Healthcare Data Analytics Association (HDAA)Lambda Alpha EpsilonAmerican College of Healthcare ExecutivesReferences:Professional: Carolyn Hill, Emory Healthcare PHONE NUMBER AVAILABLE Professional: Melissa Bergmann, Emory Healthcare PHONE NUMBER AVAILABLE Professional: Tara Burkett, WellStar Healthcare PHONE NUMBER AVAILABLE/pre> |
