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Candidate's Name , BS, MHA.Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLECareer Summary:A highly experienced healthcare professional with demonstrated abilities to work with patient from diverse background. Highly proficient in the use of VA databases and manipulation of data based on needCareer AccomplishmentsManagement Analyst January 2020  PresentVISN 5 VA Capitol Health Care Network,Analyzes data to provide a clinical assessment and measurement of quality; including costs, utilization, and quality associated with the delivery of care at the patient level.Interfaces regularly with Services Chiefs, line supervisors, and administrative personnel to keep current on any changes in Medical Center functions which may affect management information systems.Identifies procedures done in each direct patient care unit, and determines the proper cost elements and relative value units (RVUs) for each procedure Developed analytical tools to identify, format, and reduce data for analysis, to provide information to management in an easily recognized format, or to assist other analysts.Analyzed biweekly payroll records, supply utilization (pharmaceuticals, prosthetics, food provisions, etc.), equipment depreciation, allocation structures, contracts, and all other costs used in medical center functions.Developed and use established analytical techniques and precedent studies to gather narrative or statistical information.Research, identify, and implement required corrections to financial and workload capture structures by establishing appropriate interfaces in the database.Performed system tests and validation processes to ensure that the system is properly functioning after each programming change.Supervisor Program Analyst September 2018  January 2020Atlanta VA medical Center, Decatur, GA 30033Analyzes data to provide a clinical assessment and measurement of quality; including costs, utilization, and quality associated with the delivery of care at the patient level.Interfaces regularly with Services Chiefs, line supervisors, and administrative personnel to keep current on any changes in Medical Center functions which may affect management information systems.Identifies procedures done in each direct patient care unit, and determines the proper cost elements and relative value units (RVUs) for each procedureCollects and integrates information in patient databases, scheduling package, and other DHCP applications to validate productivity statistics in the DSS filesProgram Analyst (Technical Career Fellow) September 2016 - 2018Coatesville VA medical Center, Coatesville PA 19320Analyzes data to provide a clinical assessment and measurement of quality; including costs, utilization, and quality associated with the delivery of care at the patient level.Interfaces regularly with Services Chiefs, line supervisors, and administrative personnel to keep current on any changes in Medical Center functions which may affect management information systems.Identifies procedures done in each direct patient care unit, and determines the proper cost elements and relative value units (RVUs) for each procedureCollects and integrates information in patient databases, scheduling package, and other DHCP applications to validate productivity statistics in the DSS filesAdvanced MSA - Specialty Clinic/PACT 11/2014  PresentFort Detrick VA CBOC1433 Porter Street, Fort Detrick, MD 21702Coordinated and performed a wide variety of support services essential to the orderly and efficient accomplishment of the work of the Clinic.Worked with various administrative managers, outside of my assigned departmentInsurance verificationCoordinated with the patient care team to review the clinic utilization by using various reports (e.g., clinic Utilization Statistical Summary)Developed/maintained effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.)Worked with the orthopedic clinical and non-clinical team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.Monitored pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). Scheduled inpatient and outpatient appointments, utilizing an automated system Managed electronic wait list to verify and validate accuracy and resolve issues Managed veterans choice eligibility listingProblem solved on operational issues or procedures in team meetings by providing resolutions to co-workers dilemmasFollowed up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.Evaluated patient information and clinic schedule lists to determine whether patient is vested.Educated providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. Scheduled agency staff Trained fellow staff membersAttended meetings, recorded minutes, summarize points and issues discussed, distributed minutes and followed up on commitments. Performed patient scheduling responsibilitiesMedical Support Assistant 03/2014 - 11/2014W. G. (Bill) Hefner VA Medical Center1601 Brenner AvenueSalisbury, NC 28144 United StatesRecorded a variety of physicians order on a timely basis to various charts, identifying various chemical compounds, symbols and abbreviationsConducted staff education facility wide on Veteran satisfaction.Completed requested forms, manually or using automated systems, for individual patient orders for blood work, X-rays, radiation therapy, respiratory servicesScheduled and coordinated appointments for patients with various clinics, ensuring all treatment requested by the physician has been scheduledSupervisor: Alice Ricks (704-638-9000 (3647))Health Technician 01/2013 - 03/2014Mason City CBOC, Veterans Health Administration520 South perice Mason City, IA 50401Maintained files in paper forms and electronic databases containing patients insurance and demographic information using applicable standardsInterviewed each patient, for general medical and eye history, conducts reconciliation of current patient medications, and reviews medical recordsPerform routine repetitive diagnostic tests and procedures such as venipuncture and electrocardiograms according to written protocolSupervisor: Debbie Dow (641-494-5000)Certified Nursing Assistant 02/2012 - 01/2013Presbyterian Healthcare, 200 Hawathorne Lane, NCPerformed standard venipuncture on assigned patients by using whole blood glucose monitoring instruments.Measured vital signs, weight, height, and changed sterile dressings of assigned patients by using established standard operating procedures and protocols.Reviewed assigned patient records in order to determine their medical condition and care needed, including preparation of surgical equipment and SuppliesSupervisor: Lisa Burns (704-488-8935)Certified Nursing Assistant / Lead Care Manager 01/2011 - 01/2013Brighton Gardens Assisted Living6000 Park South DriveCharlotte, NC United StatesDistributed and balanced the workload among employees in accordance with established work flow to meet established facilitys measures.Trained staff to schedules and ensured appropriate staffing coverage.Coordinated good infection control techniques in the course of carePerformed HR responsibilities that Included interviewing, selection and mentoringCertified Nursing Assistant 02/2009 - 12/2010Cape Fear Valley Hospital1638 Owens Drive, Fayetteville, NCPerformed passive range of motion (PROM), and continuous passive motion (CRM) for assigned patient as specified by the Staff Nurse.Assisted over 10 nurses in lifting, turning, and holding patient in order to provide treatment.Provided a watchful eye on patient in order to curb dangerous behaviors, and immediately alerted nursing or medical staff at the first sign of problem.Supervisor: Jenet Cameron (910-615-7176)Certified Nursing Assistant 12/2008 - 03/2009Sun Bridge Care and Rehabilitation Nursing Home310 East Wardell DrivePembroke, NC United StatesAssisted over 20 patients to assist with Activities of Daily living (ADL)Monitored over 20 patients and reported any variances to normal immediately to the Staff Nurse in charge for further assessment.Responded to over 50 requests from patients for assistance in a respectful and timely manner.Supervisor: Elane Himkle (910-521-1273)EducationWalden University Minneapolis, MN United StatesMaster of Sciences in Healthcare Administration Honors: Cum LaudeUniversity of North Carolina at Pembroke Pembroke, NC United StatesBachelor's Degree, Biology 08/2010Stanly Community College, Charlotte, NC 05/2012Major: PhlebotomyAffiliations:North Carolina Medical Group Managers  MemberZeta Phi Beta  MemberPembroke Campus Life Ministries  MemberHealth Promotion and Disease Prevention - A committee member -Present