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Click here or scroll down to respond to this candidate3469 CONMORE ST. PORT CHARLOTTE, FL 33946EMAIL AVAILABLE PHONE NUMBER AVAILABLECandidate's Name
OBJECTIVETo obtain a challenging position for which I may qualify, that will allow me to demonstrate my abilities, and utilize my comprehensive knowledge and experience to my full potential.WORK EXPERIENCESUNSEEKER RESORT Punta Gorda, FL-FRONT DESK (1/24-4/24)*Greet guests in a warm and friendly manner.Arranging room assignments, charge card dealing with a variety of customer service expectations and requestsBAYMONT BY WYNDHAM Punta Gorda, FL-FRONT DESK (6/23-1/24)*Greet guests in a warm and friendly manner.*Arranging room assignments, using SynXis system, handling cash/charge card dealing with a variety of customer service expectations and requests.*Collaborating with housekeeping based on needs of the customer.CRACKER BARREL Port Charlotte, FL-RETAIL ASSOCIATE (3/22-5/23)*Greet customers when they walk through the door, building rapport the through conversation and recommendations to ensure that all clients needs are met.*POS system.*Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor.*Manage daily workflow, strive to meet and exceed expected service levels.*Collaborating with fellow team members to keep the sales floor area clean and at all times.TAMPA BAY RAYS Port Charlotte, FL/St. Petersburg, FL-SUPERVISOR/RETAIL ASSOCIATE (3/20-9/22 AND 2/24-3/24)*Greet customers when they walk through the door, building rapport the through conversation and recommendations to ensure that all clients needs are met.*POS system.*Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor.*Manage daily workflow, strive to meet and exceed expected service levels.*Collaborating with fellow team members to keep the sales floor area clean and at all times.NORTHWESTEREN MUTUAL FINANCIAL NETWORK[ 10/88 - 5/19 ] Milwaukee WI 53202-TEAM LEAD - APPLICATION INPUT (6/14-5/19)*Mentor and coach the team members specifically in the areas of quality, expeditious product delivery, develop talent for advancement, motivate and recognize at all levels.*The team that I lead was a specialized team. We input multi million dollar premium policies. I lead and audited the input for a top of the line input.*Demonstrate what it is to be a positive change agent by participating the Rapid Improvement Events and leading change management initiatives.*Manage daily workflow, strive to meet and exceed expected service levels.*Manage fluctuation in customer demands and staffing levels.*Develop and implement process improvements and document the new processes.*Communicate changes through team huddles and on line media.*Take escalated phone calls to make sure the resolution is a win-win situation.*Make myself accessible, approachable and transparent to the team.-SENIOR CHANGE VALUE ANALYST (9/00-6/14)*Manually calculate corrections/adjustments to policies where the auto system was not able to. Adjust client accounts accordingly and explain the adjustment.* Reviewed client Insurance Service Accounts to explain any shortages and what charges occurred from Financial Representatives or an Insured.-CUSTOMER SERVICE ANALYST (10/88-9/00)*Provide phone customer service for Financial Representative and Insured.* Reviewed client Insurance Service Accounts to explain any shortages and what charges occurred from Financial Representatives or an Insured. |
