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Candidate's Name
Holt, MI Street Address  EMAIL AVAILABLEPHONE NUMBER AVAILABLEInformation Technology SpecialistAccomplished IT Consultant with expertise in contact center technology. Skilled in project management and Microsoft Azure Cloud. Able to perform well in a fast paced, ever-changing environment.Genesys NICE InContact CXOne Cisco PCCE\UCCX Avaya Siebel Virtual Hold Technology (VHT) AgileProject ManagementPROFESSIONAL EXPERIENCEAcsension Industries LLC, Holt, MI 9/2023 - PresentInformation Technology ConsultantAccenture, Lansing, MI 2/2009 - 4/2023ConsultantBank of America 4/2022  4/2023Onshore Genesys Team LeadOnshore lead of Genesys application development teamGenesys IRD DeveloperUniversity of Chicago Medical Center 11/2021  4/2022Contact Center Technology ConsultantOnshore lead of Cisco UCCX application development teamCisco technology SMEThe Hartford 8/2021  11/2021Genesys Team LeadOnshore lead of Genesys cloud application development teamGenesys Architect DeveloperState of Michigan  Enterprise Contact Center 2/2010  8/2021Contact Center Technology SpecialistGenesys Certified Inbound Voice Consultant and IRD DeveloperContact Center Administration, Operations, Monitoring and SupportApplication development (NICE CXOne Studio, Genesys IVR and Routing, Siebel)Production supportState of Michigan, Michigan Child Support Enforcement System 2/2009  2/2010Application DeveloperApplication development (SQL, PL-SQL, Java, .NETProduction supportEDUCATIONBachelor of Applied Science, Minor in Computer Science - University of Michigan, Flint, MICERTIFICATIONSCertified Associate in Project Management (CAPM), PMI Agile Certified Practitioner (PMI-ACP), PMI Microsoft Certified: Azure Fundamentals GCP8-CIV - Inbound Voice Consultant, GenesysGCP8-DIV - Developer, Inbound Voice Routing, Genesys