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PHONE NUMBER AVAILABLEEMAIL AVAILABLEwell done is better than well saidAwnex, Inc. Street Address /2022 9/2023HR ManagerManaged all HR for company, including full cycle recruitment, new hire orientation, onboarding/ offboarding, all aspects of any WC, scheduled and reviewed drug screens, submitted and reviewed background checks. Implemented a new disciplinary system and key card system. Maintained I9 compliance and all other state/ federal compliances. Developed monthly training for Managers/ Supervisors and quarterly training for regular employees. Provided executive team with monthly KPIs. Reviewed- created- updated all SOPs for all departments. Updated job descriptions and completed a pay equity analysis. Processed all steps of UCB claims. Advised and coached managers on employee performance management and how to maintain employee relations. Created Employee Engagement Committee and Rewards Program.Utiliquest/ Locating Inc 7/2017 8/2022Sr HR/ Benefits SpecialistInitially completed payroll using ADP Workforce Now and then UKG for Locating Inc while HR Specialist for Utiliquest through 2019, switched to just HR Specialist for both Utiliquest/Locating Inc. Utiliquest/ Locating Inc consisted of a corporate location and 32 additional locations throughout the US. Point of contact for VOEs and PECs. Monitored Drug Screens and Background results for new hires. Completed Onboarding/ offboarding and Orientation for new hires. Processed HR changes for employees (status changes, pay changes, terminations). Oversaw Random drug testing for employees and SAP program. Audited personnel files for outside party. Coordinated Employee Engagement Committee and Employee Recognition Program. Liaison for Legal Department and HR. Prepared legal files accordingly. Processed UCB claims/ hearings. Trained new HR Specialist. Added Benefits Specialist duties 12/2020 to job. Handled Open enrollment and all LOA requests (FMLA, ADA, Military, WC). Maintained benefits for all employees (2400 employees total).Roswell Nursing and Rehabilitation Center, Roswell, GA 3/2013 - 1/2017Medicaid SpecialistDetermined eligibility of applicants for government assistance. Enrolled applicants in eligible government programs. Answered applicant questions about benefits. Interviewed benefits recipients at specified intervals to verify eligibility for extended benefits. Informed applicants of their legal rights. Verified completeness and accuracy of applications. Interviewed applicants. Investigated applicants to gather information pertinent to their applications. Maintained a caseload. Kept records of assigned cases. Interpreted state and federal policies. Established electronic case files. Used software tools including: PCC. Added money amounts. Reconciled and posted receipts for cash received Responded to client inquiries. Entered information needed for bill creation. Prepared and reviewed Medicaid claims. Compiled transaction records. Reconciled cash boxes and Resident Trust Fund accounts. Reconciled accounting records, including batch reports. Posted data. Went to court hearings when the Medicaid renewals/ applications were denied or had adverse actions by DFCS and the LTC units. Cleaned up the Medicaid aging by my ability to get the approval of some very old and difficult payersState of Georgia, DFCS, Canton, GA and Jonesboro, GA 2/2001 3/2011Error Control SpecialistDetermined eligibility for all programs (SNAP, Medicaid, TANF and Employment Services) by applicants for government assistance. Enrolled applicants in eligible government programs. Answered applicant questions about benefits. Interviewed benefits recipients at specified intervals to verify eligibility for extended benefits. Informed applicants of their legal rights. Verified completeness and accuracy of applications. Interviewed applicants. Maintained an ongoing caseload of 1200 families. Kept records of assigned cases. Interpreted state and federal policies. Established electronic case files. Investigated claims of fraud and appeals. Was the hearing officer, I went to court on behalf of the State when a case had any adverse action. Trained new employees, handled problematic/ difficult cases, covered vacant caseloads. Error Control Specialist- reviewed cases for accuracy, handled EBT card issues. Handled Employment Services for the TANF recipients. Was point of contact of outside resources/ referrals.Travelcenters of America, Conley, GA 6/1996 2/2000HR COORDINATORDirected human resources management activities. Effectively managed personnel. Served as intermediary between staff and management. Fielded questions and work-related problems. Advised managers on sensitive issues such as equal opportunity employment and workplace harassment. Correctly handled difficult personnel situations. Adjudicated disputes. Planned and conducted new employee orientation. Identified staffing needs. Directed and supervised activities related to employee relations. Administered compensation and benefits management systems. Used ERP software such as PeopleSoft and SAP software. benefits administration, employee relations, exit interviews, FMLA. daily deposit, vault balanced, AP, accruals, reconciliation daily.Skills Accounts Payable, Benefits Administration, Customer Relations, Employee Relations, Government Policies for Welfare Programs, Human Resources, Legal, PeopleSoft, Policy Analysis, Purchasing, Sap, Staffing, Onboarding and Off-Boarding, ability to handle difficult people and difficult situations with ease, ADP Workforce Now, UKG, BenefitFocus, QuickBooks, TimeDock, NavigatorEducation1999 CSU, Morrow, GA Bachelor of Science (BS) Healthcare Management |