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A BE -WStreet Address   H: PHONE NUMBER AVAILABLE  EMAIL AVAILABLEProfessional SummarySkillsManagement of Personnel Resources Administration and ManagementSales and Marketing SpeakingTime Management of Financial ResourcesOperations Analysis Personnel and Human ResourcesExperienceSecretary, 04/2023 to presentLaBre Law Office-Edwardsburg, Mi 49112Manage incoming and outgoing clients, profile, matters, incoming and outgoing attorney,court,paralegal and legal assistant directive. All calls are filtered through me. Schedule appointments,invoices, process server, client service excellent. Directive with mail clerk, file all documents in Dropbox and case files, payments, spreadsheet P&L, send emails, fax, mail client documents. Communication with all attorneys and paralegals.Department Manager WIndow/Walls, 04/2016 to PresentLowe's Home Improvement  Mishawaka, INProvide great customer service, follow-up and feedback with companydirectory and vendor analysis of sales.Schedule and conrm appointments for clients, customers, or supervisors.Locate and a ach client details, projects, contract and SOS on company systems.Use computers for various applications, such as database management or word processing.Operate paint, home decor while conducting audits, cycle counts, shrink accountability.Train and assist sta with computer usage.Develop sta on SSEI presentation through role-playing and live scenarios of customer inner-actions.Sales goals daily to meet deadlines and P&L prots.Instills fun in the workplace; Motivate and inspire employees.Head Cashier, 04/2014 to PresentLowe's Home Improvement  Mishawaka, INGreet customers entering establishments.Answer customers' questions, and provide information on procedures or policies.Monitor checkout stations to ensure that they have adequate cash available and that they arestaed appropriately.Supervise others and provide on-the-job training.Assist customers by providing information and resolving their complaints.Issue receipts, refunds, credits, or change due to customers.Receive payment by cash, check, credit cards, vouchers, or automatic debits.Request information or assistance using paging systems.Maintain clean and orderly checkout areas and complete other general cleaning duties, such asmopping oors and emptying trash cans.Provide accurate EAS system function through communication with Assistant Store Managersand Loss Prevention Manager.Financial Center manager II, 08/2013 to 04/2014Fifth Third Bank N.A.  Elkhart, INSet up and manage paper or electronic ling systems, recording information, updatingpaperwork, or maintaining documents, such as a endance records, correspondence, or othermaterial.Greet visitors or callers and handle their inquiries or direct them to the appropriate personsaccording to their needs.Schedule and conrm appointments for clients, customers, or supervisors.Locate and a ach appropriate les to incoming correspondence requiring replies.Collect and deposit money into accounts, disburse funds from cash accounts to pay bills orinvoices, keep records of collections and disbursements, and ensure accounts are balanced.Use computers for various applications, such as database management or word processing.Perform payroll functions, such as maintaining timekeeping information and processing andsubmi ing payroll.Manage projects or contribute to commi ee or team work.Develop or maintain internal or external company Web sites.Planning and Performance scores above 82% must present 70% and higher.Branch Manager/Vice President, 10/2003 to 12/2012JPMorgan Chase  Benton Harbor, MIOperate electronic mail systems and coordinate the ow of information, internally or withother organizations.Successfully manged a $58M retail branch. P&L Measurements YTD +307%.Leadership operated 5 of the largest branches in S.W. Michigan. Greatly improved anddeveloped customer experience with evaluation of 100% for 6 Months.Eectively coaches, leads each member of branch team in understanding their roles daily.Actively recruits,develops and retains top talent: promotes diversity.Develops employees of all lines of Business.Empowers employees to use appropriate judgement to help customers.Schedule eectively, utilizing sta level guidelines. Reduced FTE-21.9% to +1.9%.Growth Balances: +$12M.EducationAssociate of Science: Business Law, Mar 1990Western Michigan University - Kalamazoo, MIHigh School Diploma: U.S. History, May 1985Chieand High School - Chieand, Fl