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Click here or scroll down to respond to this candidateCandidate's Name
Shreveport, LA Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLEProfessional SummaryDiligent Customer Service/Administrative Professional bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Able to enhance office experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.SkillsMastery of customer serviceTalent DevelopmentProficient Microsoft Office Suite SkillsWriting reportsExcellent planner and coordinatorOffice AdministrationTeam BuildingSchedule ManagementCustomer-focusedResearch skillsPersonnel training and developmentExcellent communication skillsIdentifying problemsConflict resolutionActive listeningWork History10/2023-Present04/2023 to 12/202301/2022 to 04/2023OwnerPrecious Styles and Scents, LLCStarted an online business where I sell made-to-order body/skin productsFor now, I am the owner and only employeeProducts are handmade (with love), daily to add to my online store as well as on multiple platforms (i.e. Instagram, Facebook, TikTok Marketplace, Etsy, etc.)Building business by selling at multiple pop up shops, farmers markets, etc. to get my name and products knownSeasonal Administrative AssistantHunt Companies (located on Barksdale AFB)Answered calls regarding housing for active duty, civilian, and government employees.Processed warm calls for maintenance and repairs on homes.Explained on-base housing to prospective residents.Assisted leasing agents with calls and lease processing.Worked in different departments as needed to assist in any way needed.Attended different trainings for the jobs needed to be performed.Deputy ClerkCaddo Juvenile Courthouse Clerk's Office Shreveport, LouisianaWorked with probation officers, DCFS, CASA, judges and secretariesProcessed judgments, modifications, administrative releases, set court dates in the system, sent out summons and subpoenas for witnesses and clientsPulled files for dockets for judgesFiled documents in folders to keep up with the clients' information for the judges to reviewProvided prompt and courteous service for all employees of multiple agencies as well as clients02/2021 to 05/2022Licensed Nail TechnicianBrushed Nail Salon Baton Rouge, LASanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.Completed consultations with spa guests to determine nail care needs.Responded to customer requests and concerns about gel application and nail art designs.Maintained master appointment calendar covering all customer visits, employee schedules and special events with 98% accuracyWorked with elite nail professionals to learn how to create new nail styles as well as how to have healthy nails and growthLearned and utilized all the new styles of nail techniques and designs to build clientelePrepared nail beds and cuticles, shaped nails and applied polish/gel polishes for over 12 customers daily02/2015 to 02/2021Customer Service ManagerEdible Arrangements Raleigh, NCEffectively allocate tasks during high-traffic times to keep operations running smoothly and employees focusedOffered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferencesKeep orderly and accurate accounting records by monitoring sales documentationMultiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectivesTrained newly hired customer service representatives in upselling techniques, conflict resolution, soft skills, and phone etiquette; helped new hires reach desired job expertise within 1 month.11/2010 to 01/2015Nail TechnicianDiva Status Salon Raleigh, NCPrepared nail beds and cuticles, shaped nails and applied polish for over 10 customers dailyDesigned individualized care programs for 30 repeat customersCleaned and sanitized equipment and workstation to pass four health and safety inspectionsMaintained master appointment calendar covering all customer visits, employee schedules and special events with 98% accuracySuccessfully initiated and implemented aquarium nail and spiral nail to modernize services and increase profits by 20%.09/2007 to 11/2010Pension SpecialistACS, Xerox Cary, NCSupervised four pension representatives in providing excellent customer service to callers requiring assistance for Pension and Medical benefit issuesDeveloped team communications and information for pension meetingsWorked with Subject Matter Experts (SMEs) to resolve pension benefit problems, improve operations and provide exceptional customer serviceMet with leaders of the pension department once per month to discuss any changes to policies and any new calculations that needed to be performed.EducationLicensed manicurist in LA and NCMaster of Arts: Social SciencesSouthern University and A&M College - Baton Rouge, LABachelor of Arts: History, Political ScienceSouthern University And A & M College - Baton Rouge, LACertificationsCareer Readiness for Administrative Assistant, Human Resources, and Social Services Certification |
