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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Austin, TXSUMMARYSeasoned professional with 32 years of experience in business management and customer service, seeking an Admin Specialist role. Expertise in payroll management, scheduling, and maintaining high retention rates. Proficient in vendor management, inventory control, and implementing company policies, with a strong focus on providing exceptional customer service.WORK EXPERIENCEHEB San Antonio, TXBusiness Center Lead Oct 2008 - Present Elevate lottery sales performance, achieving a consistent 3% growth across two measurement periods. Optimize workforce efficiency by skillfully managing payroll hours, consistently saving a minimum of $300 each period. Foster a positive work environment, resulting in high staff retention and ensuring timely completion of required training. Streamline operations through effective scheduling, meticulous financial management, and diligent adherence to company policies.Valero San Antonio, TXStore Manager Apr 1992 - Oct 2015 Managed comprehensive store operations, including interviewing, hiring, and training new employees, ensuring a skilled and customer-focused workforce. Maintained rigorous financial responsibilities, including preparing daily bank deposits, balancing paperwork, and managing cash flow to secure daily business transactions. Oversaw inventory and supply chain processes, from ordering merchandise and supplies to stocking shelves and coordinating with vendors, to optimize store efficiency. Delivered exceptional customer service, handled cash transactions, and implemented strategic impulse selling techniques to enhance sales performance, contributing to consistent quarterly bonuses. EDUCATIONNicholls State UniversitySome College in Business Administration, Business Administration Thibodaux, LAAugust 1988 to January 1991CERTIFICATIONSCertified Notary Public NoneSKILLSStore Management Experience  Payroll  Interviewing  Office Management  Management  Employee Orientation Supervising Experience  Human Resources  Recruiting  Assistant Manager Experience  Budgeting  Accounts Receivable  Bookkeeping