Candidate Information Name Available: Register for Free Title Customer Service Representative Target Location US-TN-Rogersville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Rogersville, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAn energetic, compassionate, and very skilled individual with a passion for helping people and making a positive impact on the world.Authorized to work in the US for any employerWork ExperienceCSR - Customer Service RepresentativeWorking Solutions - United StatesFebruary 2023 to PresentAssist turbo tax customers with all tax needs via webcam, chat and phone. Quickly solve issues to increase a positive experience. Takes ownership of all calls or escalates to management Stay at Home MomKasies - Rogersville, TNAugust 2021 to PresentI started a family and stayed home to parent my child. CSR - Customer Service RepresentativeResultsCX - Fort Lauderdale, FLJune 2021 to February 2022I assisted Medicare beneficiaries with their needs to help them in there journey to recovery! From answering questions to updating their profiles to scheduling doctor and transportation appointments. Very rewarding.  Booked appointments  Assisted customers with a warm and professional attitude  Processed orders  Assisted customers with questions  Handled emails, inbound calls, and outbound calls  Kept records of customer complaints  Assisted customers with questions Customer Service/ Shipping InvestigationsMajorel - united states, ArizonaJanuary 2021 to June 2021Shipping investigations. Receive task and quickly solve the issue or escalate it to the correct dept. 6 month contract.Homemaker and MotherRogersville, TNMarch 2020 to January 2021Self Employed Owner/OperatorKasie's Creations - Rogersville, TNFebruary 2008 to March 2020Designed custom hydro dip film for atv, motorcycles etc.. I done everything from start to finish for the customers and their needs. I marketed and advertised my business. I also kept up with all the business inventory and billing needs.Die CasterAssured Castings - Rogersville, TNFebruary 2004 to December 2008Poured hot metal into machines for car parts/ gear housings. EducationHigh school diplomaCherokee High School - Rogersville, TNAugust 1994 to June 1997Skills Computer Skills Microsoft Outlook Customer support Customer Service Microsoft Windows Server Salesforce Communication Skills Google Suite Help Desk Order Entry Filing Negotiation Upselling Google Docs Research Mac OS Microsoft Excel CRM Software Microsoft Office Microsoft Windows Microsoft Powerpoint Account Management Linux Remote access software Live Chat Customer service Account management Google Suite CRM software Hospitality Negotiation Typing Windows Order entry Research Salesforce Sales Live chat Documentation review Personal assistant experience Photography SAP CRM Direct sales Cold calling Microsoft Windows Server Upselling Google Docs Microsoft Excel Microsoft Word Customer support DispatchingCertifications and LicensesDriver's LicenseJune 2022 to June 2026AssessmentsVerbal communication  ProficientOctober 2022Speaking clearly, correctly, and conciselyFull results: ProficientCase management & social work  ProficientJune 2023Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teamsFull results: ProficientBasic computer skills  ProficientOctober 2023Performing basic computer operations and troubleshooting common problems Full results: ProficientWork style: Reliability  ProficientDecember 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientSales skills  ProficientJuly 2022Influencing and negotiating with customersFull results: ProficientCustomer focus & orientation  ProficientFebruary 2022Responding to customer situations with sensitivity Full results: ProficientOffice manager  ProficientJanuary 2023Scheduling and budgetingFull results: ProficientWritten communication  ProficientNovember 2022Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientCustomer service  ProficientApril 2022Identifying and resolving common customer issuesFull results: ProficientHome health aide skills  ProficientJanuary 2023Providing care to patients in a home settingFull results: ProficientAdministrative assistant/receptionist  Proficient May 2022Using basic scheduling and organizational skills in an office setting Full results: ProficientCall center customer service  ProficientMarch 2022Demonstrating customer service skills in a call center setting Full results: ProficientTechnical support: Customer situations  Proficient February 2022Responding to technical support situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.