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Click here or scroll down to respond to this candidate Candidate's Name
P: PHONE NUMBER AVAILABLEE: EMAIL AVAILABLEProfessional SummaryI am passionate about building highly effective teams that operate efficiently to deliver results. The best performing employees are happy, challenged, enabled and accountable. The intersection of customer service, strategy, and partnership brings delight and satisfaction to the customer. I thrive on leading teams to new heights with proven success in bringing many internal and external parties together to work through challenges.SkillsEfficient and Effective Communication * Project Managment * Process Optimization * Vendor Management * Conflict Resolution * Team Building * Coordination * Organizational Leadership
Professional ExperiencePhoenixTeam, Client Staffing Manager 2023 Present Manage and track positions from the time positions are opened to when they are filled
Coordination with 15 different external staffing vendors:
Negotiate prices and coordinate timely signatures for statements of work,
Provide job descriptions, intake of candidate resumes, and tracking progress
Initial resume screening, coordinate interviews, and communication of feedback
Holding regular cadence meetings to review status and upcoming project needs
Identified areas for improvement within existing processes to increase efficiency
Became informed and knowledgeable in technologies relevant to candidate positions
Creating position tracking system and facilitated staffing calls with the Project Manager, Head of Finance, and hiring managers to capture changes and ensure actions were taken
Coordinated new team member onboarding, including delivery of badge and equipment
Created a vendor reporting metric to measure and visualize vendor performance
Engaged in biweekly sprint reviews and Quarterly PI planning to identify future needs from other areas of the team/businessPhoenixTeam, Staffing & Onboarding Specialist 2021 - 2023 Created an onboarding experience for new team members be successful in consulting
Maintained a constant line of communication during new team member s first year
Established a communication pattern between client facing and internal departments
Assisted in interviewing, selecting, and guiding interns
Started a Mental Health and Wellness ERG, facilitated Bi-Weekly and Monthly meetings
Contributing to our Inclusion, Diversity, Equity and Access (I.D.E.A) initiative
Mentoring and Coaching JR level employees on opportunities and challenges they faceWeakley Household, Chief Home Officer 2012- Present Coordinated multiple schedules with competing priorities
Established daily routines with built-in flexibility
Created, tracked, and reported budgets
Produced obtainable budget improvement recommendations
Organized school and fundraising events
Developed and trained junior team members on internet and computer skills
Optimized written and verbal communications based on audience and importance
Independent and self-organized for exceptional time management
Ability to prioritize and pivot when neededCalifornia Bank & Trust, Personal Finance Officer 2012 - 2013 Built relationship with clients to understand, identify, and satisfy their financial needs
Engaged in cross-selling techniques with other teams to provide holistic solutions
Provided recommendations and plans for branch improvements to exceed goals
Coordinated coverage between teller windows and drive-thru
Specialized in multi-product client relationships to best serve unexpected client needs
Assigned as a white glove, high-touch service rep for priority, high balance clientsFirst Bank, Assistant Manager & Personal Finance Officer 2008 - 2010 Cross-selling bank products to achieve higher client satisfaction
Coach team members on advantages of multiple products for a client
Built relationships with local businesses for a better understanding of their business
Created contests to motivate team to achieve individual and branch goals
Worked with clients to determine best solution for their financial needs
Represented the bank with several large businesses and corporations
Completed daily, weekly, and monthly audit reports
Facilitated weekly staff meetings
Received CA Notary License, February 2009IndyMac Bank, Sr. CSR & Personal Banker 2008 - 2008 Only team member licensed to open all available accounts offered by the bank
Designed and implemented a new system for filing reports and paperwork
Supported and encouraged team/clients through Federal acquisition
Resolving client problems during high stress situations
Exceeded monthly goals set by the manager
Assisted in training new employees
Achieved the most mortgage referrals companywide two months in a row
Top teller in the branch from April 2008 through July 2008Union Bank, Customer Service Representative, 2006 - 2007 Responsible for client relations for merchant accounts
Organizing paper record files and coordinating back-office work
Assisted in training new employees
Tracked and consistently met monthly sales goals
Ranked as regional top teller within the first three months
Assigned management responsibilities in the first monthEducation and CertificationsMasters of Business Administration, Texas A&M University, 2023
Bachelors of Arts, Organizational Leadership, Chapman University, 2011Scaled Agile, Certified SAFe Agilist, 2022Scrum Alliance, Certified Scrum Master (CSM), 2022 |
