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Click here or scroll down to respond to this candidateCandidate's Name
Amarillo, TX Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLE - WWW: Bold ProfilePROFESSIONAL SUMMARYService-oriented Network and System Specialist with 20 years background in Networking. Core competencies include Solving network related issues, maintaining hardware and creating applications to deliver to end users and managing timely delivery as well as excellent communication and time management. SKILLSDiagnose, troubleshoot and resolvedesktop, hardware and softwarerelated issues (pcs, laptops, monitors,printers, mobile devices, VPN andsoftware applications).General administration of activedirectory and Microsoft exchangecreate, edit and maintain useraccounts, mailboxes, mail contacts,distribution groups, organizationalunits, and access permissions.Image, re-image, build and configurenew/used company laptops anddesktops.Monitor and adjust OS images andsoftware configuration parameters tomaximize end-user efficiency andenhance software utilization.Ability to create zero touch installationof Windows OS such as Windows 10and 11.Ability to create Server images fordeploying Windows server 2019 andconfiguring VMs during installationusing scripts. Knowledge of creatinganswer files for unattended installationof Windows OS.Worked on Citrix desktop technologyand Microsoft VDI environments, evencreated VDI connection for Chromebooks to connect to windows 11 virtualdesktopsUsed Surface tablets to connect tospecific virtual Windows 11 imagesdepending on user requirementsProficient in Microsoft serverclustering and replication for fail over.Skilled in Windows 10 and Windows11. As well as Server 2012, 2016 and2019Good understanding of Storagetechnologies.Experience of using various firewallssuch as Meraki, Palo Alto, Sophos andFortinet.. Network infrastructureadministrationWorked on various routers andswitches such as Cisco, Aruba, HP,Ubiquity and Microtik.Skilled in using routing and switchingin enterprise and datacenter.Ability to convert and move VMs fromVMWARE to Hyper-V environment.Working knowledge of Linux OS suchas Cent OS and Ubuntu.IT Infrastructure 24 years ofexperienceVirtualization server virtualizationusing Hyper V and VMWARE,Experience of using scripts for creatingRAID on servers, configuring VMs.WORK HISTORY02/2021 to 03/2024 IT System EngineerFriona Industries Amarillo, TXWorking in VMWARE ESXi 6.7 environment and maintaining 8 different locationsPrevious engineers left no clues left about the design so studied network devices such as routers, switches and VPN devices to figure out underlying topology Studied storage infrastructure and fixed flaws in it Set up Microsoft Server 2019 clusters with fail over nodes to give redundancy to server environmentStorage used SAN and NAS, Dell Unity 300 and Synology NAS Set up Microsoft Server 2019 Replication serversSetup backup strategy on Veeam and Synology NASCreated SITE to SITE VPN using Meraki, Palo Alto and Sophos Created OPENVPN for user accessDay to Day management of Active Directory, Print server, Office 365, Azure directory, Team usersCreated Group policy objects in Active directory for user groups and pushing software updatesCreated images for Windows 11 for laptops with specific software needed Created unattended answer file so that image deployed with zero touch as well it joined active directory domain with given name for endpoint system Created Microsoft VDI server so that it can be used to connect different end devices to run Windows 11 desktop which reduces time because it is virtual and you can spin many desktops without spending too much time also it is easy to manage for patching and updating virus softwareUsed Dell tablets, Windows surface and Chrome books as thin clients Created VM specific server images to reduce set up time Wrote scripts to back up SQL databases.Created trust relationships between different domains and created user groups to get inter domain accessSet up SIEM across 8 different location to monitor internet traffic Set up firewalls at each location to safeguard network from malware, virus and cyber attacksFirewalls used Cisco Meraki, Fortigate and Palo Alto Skilled at working independently and collaboratively in a team environment. Excellent communication skills, both verbal and written. Assisted with day-to-day operations, working efficiently and productively with all team members.Worked flexible hours across night, weekend, and holiday shifts. Passionate about learning and committed to continual improvement. Used critical thinking to break down problems, evaluate solutions and make decisions.Proven ability to learn quickly and adapt to new situations. 01/2019 to 02/2021 Network Support EngineerAgWorksWorked in the Data CenterCreated images for Server 2012 and Server 2016Created images specific for VMs such as web servers, SQL server which helped in reducing time required for configuration from scratch and applying windows updatesDay to management of Active directory in different domains and setting up users as per location and specific rolesCreated group policy objects to provide better service for users and security for accessing file sharesNetwork upgrades from old switches and routers to Cisco switches and routers Changed underlying topology to make it scalableWorked mainly on Hyper V environment managed about 300 VMs Designed and installed VPN using Fortinet appliances for customers as well as for internal usersCreated silent install with preconfigured rules to care off different needs of customersInstalled, repaired, and updated network cables for maximum speed and performanceInstalled and integrated new hardware and software systems into the existing infrastructureConfigured WAN, LAN and related equipment to achieve the desired size and performance for each networkTracked patches, releases, virusesLooked for potential problems on industry websites to proactively handle network management requirementsCreated Windows 10 & 11 images for endpoints with specific software pre-installed and made hardware agnostics and created USB flash drive preconfigured with itAdded script to pick up drivers as per model of laptops. 10/2000 to 08/2018 Network Support SpecialistZachry Engineering CorporationSupported 4000+ internal/external users requiring assistance with operating systems and software packages, including many internal/proprietary systems and applicationsUsed Remedy and Track-IT tracking systems to log, track and manage Incidents and Service RequestsActed as subject matter expert for tier 1 and 2 issue assignment related to engineering software 50 plus programsInstall new hardware or software systems or components, ensuring integration with existing network systemsUtilized experience and training to troubleshoot software and hardware problems via email and telephone, utilizing remote support tools such as LogMeIn, VNC, RDPProvided telephone support related to networking or connectivity issues Research hardware or software products to meet technical networking or security needsDocument help desk requests and resolutionsIdentify the causes of networking problems, using diagnostic testing software and equipmentPerform routine maintenance or standard repairs to networking components or equipmentTest computer software or hardware, using standard diagnostic testing equipment and proceduresCreate Applications or packages to deploy software on end user workstations or laptops, used SCCM, KBOX and Prism for this purpose Specialized in creating engineering silent packages, created about 50 plus packages for various software, also proficient in creating packages for drafting division for standard programs such as AutoDesk and Bentley Used Citrix to publish various applications so end users can use them as needed Provided Surface tablets for field engineers working at different job sites Worked with virtualization platforms such as HyperV, VMWARE Worked on connecting remote sites using Cisco Routers and internal networking devices using Cisco, HP switchesDeployed Server OS 2012, 2016 on Dell and HP servers Management of active directory on different domains and creating group policy objects as per user groups for pushing software updates and connecting specific printers depending on user locationInstalled WiFi network using Cisco Access PointsAssisted in the creation of Analyst on boarding training curriculum concerning Provided technical support for corporate users to include setting up computers, passwords, rights and responsibilities using Active Directory (Computers and Users).05/1999 to 09/2000 Network Support SpecialistExecutone of TexasInstall new hardware or software systems or components, ensuring integration with existing network systemsProvide telephone support related to networking or connectivity issues Troubleshoot network or connectivity problems for users or user groups. EDUCATION06/1981 Master of Science: ElectronicsMumbai University (MU) - Mumbai, MHCERTIFICATIONSCCIE EnterpriseSDWAN |
