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Click here or scroll down to respond to this candidateCandidate's Name
Allentown, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer Service Professional. Reliable and hardworking. Able to work well individually and with a team. Excellent communication and interpersonal skills with the ability to translate ideas into realities. Work well in diverse and stressful environments. Passionate about customer service, healthcare and serving others.Authorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeConduentSeptember 2023 to Present Inbound calls Answer clients inquiries Resolve clients issue by searching through resources TroubleshootingResident AssistantLegend of Allentown - Allentown, PAOctober 2022 to February 2023 Assist residents Care for residents Bath residents Assist residents with Toiletry Do nightly rounds Set dining tablesAdministrative Assistant/ Notary PublicZade Abstract - Allentown, PAMarch 2022 to December 2022Respond to emailsAnswer heavy volume of phone callsTransfer phone callsRespond to emailsCopy/fax documentsCertified Pharmacy Technician (CPhT)Lehigh Valley Health Network - Allentown, PAOctober 2021 to April 2022 Used pharmacy systems to obtain patient and drug information to process prescriptions Assisted the pharmacists in performing technical duties related to the distribution of drugs to patients Monitored medication inventory levels Supported pharmacological services by checking pharmaceutical stock to determine inventory level, placing and expediting orders Read medication orders and prescriptions Prepared labels Calculating quantities Prepared non-sterile productsIV TechnicianCAPS Pharmacy - Allentown, PAFebruary 2019 to March 2020 Prepared compounded sterile products using aseptic technique. Assisted in setting up the compounding room, equipment, and supplies to prepare compounded sterilesolutions using aseptic technique Performed general cleaning and maintenance duties as directed Participated in cleanroom product introduction activities Prepared records and monitored results for pharmaceutical quality assurance testing. Participated in and delivered training as required by supervisor EducationAssociate's degree in General StudiesLehigh Carbon Community College - Allentown, PAAugust 2019 to May 2025HIGH SCHOOL DIPLOMAWilliam Allen high school - Allentown, PASeptember 2012 to June 2016Skills Customer Service Microsoft Office Computer Operation Phone Etiquette Time management Hospital Experience Typing HIPAA Order Entry Data Entry Microsoft Word Computer Skills Direct support Office experience Front desk Calendar management Organizational skills Office management Computer literacy Administrative experience Pharmacy Technician Experience Medical Records Personal Assistant Experience EpicLanguages English - Expert Spanish - ExpertCertifications and LicensesPharmacy TechnicianMay 2019 to May 2025Certified Pharmacy Technician.Certified Notary PublicMay 2022 to May 2026Professional Certification in Customer ServiceJanuary 2019 to PresentAssessmentsMedical terminology ProficientAugust 2021Understanding and using medical terminologyFull results: ProficientBookkeeping ProficientJanuary 2023Calculating and determining the accuracy of financial data Full results: ProficientHome health aide skills ProficientAugust 2020Providing care to patients in a home settingFull results: ProficientMedical receptionist skills ProficientJanuary 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientCustomer focus & orientation ProficientSeptember 2022Responding to customer situations with sensitivity Full results: ProficientProtecting patient privacy ProficientJanuary 2023Understanding privacy rules and regulations associated with patient records Full results: ProficientSales skills ProficientOctober 2020Influencing and negotiating with customersFull results: ProficientAdministrative assistant/receptionist Proficient January 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientAttention to detail ProficientJanuary 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientWork style: Professionalism ProficientJanuary 2023Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ProficientProtecting patient privacy ProficientJuly 2022Understanding privacy rules and regulations associated with patient records Full results: ProficientSpreadsheets with Microsoft Excel ProficientFebruary 2023Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientWork style: Reliability ProficientSeptember 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCustomer service fit ProficientJanuary 2023Measures the traits that are important for success for customer service roles Full results: ProficientAdministrative support professional fit Proficient January 2023Measures the traits that are important for successful administrative support professionals Full results: ProficientCall center customer service ProficientSeptember 2022Demonstrating customer service skills in a call center setting Full results: ProficientCustomer service ProficientJuly 2022Identifying and resolving common customer issuesFull results: ProficientDelivery driver ProficientSeptember 2022Interpreting instructions or signs and solving problems Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkills and Abilities Telephone etiquette Customer Service Inbound/Outbound Calls Script Reading Microsoft Word Microsoft PowerPoint Computer proficient Medicine Knowledge Sterile cleaning IV compounding Online Chat/ Email Epic knowledge |
