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PHONE NUMBER AVAILABLEEMAIL AVAILABLESeeking to obtain a Career with room for Growth and Development into the Company, Financial Stability, and Job Security. Leasing Analyst, Real Estate Accounting Processing CAM, Tax, Insurance Reconciliations for the thousands of Rite Aid locations under contract. Word processing, Data Entry, Bookkeeping, Payroll, Microsoft Excel certified, Faxing and filing, Medical Billing and Coding, Typing 50-60 WPM, Social Media Customer Service Expert, Excellent communication skills, Claims Processing, Data Entry Key Stoke 18,789+, Filing Detail Oriented, these are just some of the qualifications that I have build up with my different job roles.Work HistoryTransition at Allen Cove, Nursing and Rehabilitation Center 08/2023- Present Certified Nursing Assistant (CNA)Communication, Empathy, Attention to Detail, and Patience are my top qualities when it To doing my job as a CNA. Working 1:1, and 1:20, I take care of each resident as if they are my family member. Making sure the complete their daily living activities (ADLs), being consistent and having consistency in the residences daily lives helps with retention to the residences is key. Interpersonal skills and record keeping is another big key and making sure the residents are comfortable and safe at the facility. Helping the rehabilitation residents lets you get another skill set, with helping them actually function and work through the exercises given to get out of the center. While dealing with actual long term residents you will want to understand common disorders and knowledge of medical terminology, this will let you know how to deal with residents on a personal level and be able to identify behaviors and assess situations correctly. I love taking care of my residents they are my people and I have be in the skill set for a little over 15 years mostly in a home setting but being in a facility is definitely an amazing opportunity.United States Postal Service- Federal Worker 11/2019- Present Clerk/ Mail ProcessorPrioritizing The mail for the day delivery to make sure that the mail is distributed correctly. Analyzing the flow of the mail for the machine that I am working with the make sure that the mail is being processed correctly in a timely manner. Working with cases to make sure that the mail that was not processed on the machines also make it out with in the time frame for the mail to be processed correctly. Handling packages when needed to verify tracking numbers so the customers can receive the product on time. Assisting new hires when they come aboard to learn the skills and techniques to be able to process mail accordingly. Leasing Analyst- Real Estate Accounting Rite Aid Corporation 12/2014- 03/2019 Effectively managing the accounts for Rite Aid Store locations under lease agreements. Processing the Common Area Reconciliations for these locations to the penny. Disputing charges that Rite Aid is not responsible for with in the lease agreements that have been made with the landlords. Processing the Tax/ Insurance Reconciliations for these locations (E.I. School, County, City, Township Municipalities, also Liability and Property Insurance), Making sure that these Reconciliations are processed with in the time frame given to have a payment disbursed. Work on special projects as assigned. Customer Service RepresentativeRite Aid Corporation Mechanicsburg, PA 12/2014-03/2019 Effectively managed a high-volume of inbound and outbound customer calls. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Developed all process controls and metrics for daily management of the Call Center. Met or exceeded service and quality standards every review period. Balancing previous years reconciliations to make sure that going forward the Rite Aid Store locations match our records in the AMT direct system. Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.Working with Our Rite Aid Online Store Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Initiated operations improvements to improve overall call center productivity. Accurately documented, researched and resolved customer service issues. Central Dauphin East High School - Harrisburg, PAAttended Harrisburg Area Community College (Business Management/Accounting), attended Art Institute of Pitts for Web Design and Advertising. Certified Nurses Aid with the state of Pennsylvania Continuously achieving the employee of the month for adherence, work production, and being the top of my fellow associates with the knowledge of the company policy and procedures. Nominated for the Employee of the Associate of the Quarter for showing that I can demonstrate the Company Core Values and helping with a new program that rolled out with a partner company, that is now very successful. |
