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Title Office Manager Customer Service
Target Location US-FL-Orlando
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Winter Park, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHighly skilled and motivated professional in search of a position that allows for the opportunity of growth and development within a company.Authorized to work in the US for any employerWork ExperienceTransaction CoordinatorSpectrum Property Group - Orlando, FLNovember 2023 to Present Streamlined workflow processes, reducing project completion time by 15%. Serve as the main point of contact between buyers, sellers, agents, and title companies to ensure smooth communication and resolution. Prepare and review transaction-related documents, such as purchase agreements, addendums, and disclosures, ensuring accuracy and completeness. Follow up on transaction milestones and deadlines, proactively identify and resolve any potential issues, and provide regular updates to all parties involved in the transaction process. Office ManagerShaffer Air Conditioning and Refrigeration - Orlando, FL November 2020 to November 2023 Identified discrepancies in Quickbooks resulting in an $4,000 reduction in operating costs within the first 60 days. Assisted with tasks such as managing schedules, handling phone calls, and responding to clients emails. Managed billing and invoicing ensuring accurate and timely billing to customers. Middle Market Assistant UnderwriterHalcyon Underwriters - Maitland, FLJune 2017 to November 2020 Negotiate terms and conditions with agent/carrier underwriters including pricing, additional coverages, deductibles and exclusions. Implemented a customer feedback system, leading to a 25% increase in customer satisfaction ratings. Commercial Lines ProcessorLRA Insurance - Maitland, FLSeptember 2015 to August 2017 Process new business, endorsements, renewals, and cancellations for commercial insurance policies. Enter policy information and client data into computer systems accurately and efficiently. Process policy endorsements and changes requested by clients, underwriters, or agents. Calculate premiums and perform basic rating calculations based on underwriting guidelines and rating algorithms.Subrogation SpecialistThe Hartford - Lake Mary, FLNovember 2012 to April 2015 Analyze coverage, damages, and liability to determine if recovery is possible from responsible parties. Present evidence and documentation to support the claim and negotiate for maximum recovery. Initiate and manage the subrogation process by sending demand letters, pursuing legal action if necessary, and negotiating settlements. Maintain accurate and up-to-date records of subrogation activities, including correspondence, settlement agreements, and payment information.EducationAssociate's Degree in Early Childhood EducationSeminole State College of Florida - Sanford, FLOctober 2023 to PresentSkills Data Quality Account Management Administration (10+ years) Underwriting Office Management Customer service Account management Administrative experience Microsoft Word Microsoft PowerpointCertifications and LicensesProperty & Casualty License440 Customer ServiceE087080Adjusters LicenseE087080

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