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Click here or scroll down to respond to this candidateCandidate's Name
Des Moines, IA Street Address
Summary:Stacy is a results-driven and detail-oriented professional with a solid background in healthcare and customer service roles.Successfully managed claims work files, work lists, and reports to consistently meet production goals. Adept at adhering to department policies, procedures, and regulatory mandates related to claim submission and account follow-up.She has the expertise in ensuring accurate and timely submission of patient claims to insurance companies.Good experience working on MS office tools excel, Word and outlook.She is good in data entry and data processing with the speed of 40- 50 WPM.Education:High School DiplomaScavo High School Porter AV, Des Moines, IASome College in CMAVatterott College-Des Moines - Des Moines, IA, Sep 2006 Aug 2007SkillsVital signsInsurance verificationMedical billingHIPAAPatient careMeal preparationEpicMedical Office ExperienceKronosCustomer serviceMedical recordsHospital experienceComputer skillsWork ExperienceUnity Point Health Des Moines, IA May 2019 Nov 2023Patient Financial Services RepresentativeManages claims work files, work lists, and reports to meet production goals.Follows department policies and procedures, and regulatory mandates related to claim submission and account follow-up.Ensure accurate and timely submission of patient claims to insurance companies.Verify the completeness and accuracy of patient information for billing purposes.Verify patients' insurance coverage and eligibility.Confirm the validity of insurance information and ensure proper authorization for services.Monitor the status of submitted claims.Investigate and resolve claim denials or rejections.Collaborate with insurance companies to resolve billing issues.Acquires technical proficiency and applies computer skills across multiple applications.Answer inbound calls pertaining to billing, disputes, refunds, and insurance claims.Rew Materials Des Moines, IA July 2017 May 2019Customer Service RepresentativeMaintaining good customer relation.Troubleshoot problems, coordinate with other departments, and find solutions to ensure customer satisfaction.Answer incoming calls as well as outbound calls.Developing and maintaining a thorough understanding of the company's products and services.Identifying opportunities to promote additional products or services to customers.Suggesting relevant upgrades or add-ons based on customer needs. |
