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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Melwood Road PHONE NUMBER AVAILABLELeechburg, PA Street Address EMAIL AVAILABLEQualification SummaryWith 26 years of experience as a Global Telecom Network Infrastructure Project Manager, and Technical SupportEngineer at Chorus Call in the Pittsburgh PA Market and abroad, I have developed a strong skillset that makes mewell equipped for various roles in project management, transition projects, and leading complex initiatives.My expertise lies in effectively communicating with upper management, providing comprehensive cost analysis toplanning teams, coordinating activities with architects, and assisting network designers and engineers in definingnetwork requirements. Additionally, I possess extensive knowledge in network design, installation, surveillance,and trouble management, ensuring smooth operations in these areas.In addition to my technical abilities, I bring a sense of loyalty, personability, and energy to team atmospheres,fostering collaboration and promoting positive working relationships. My experience and qualifications make me avaluable asset to any organization seeking a dedicated, versatile professional in the field of Telecommunications.Highlighted Areas of ExpertiseProject Management Telecom Project Manager overseeing all communication systems for largeteleconferencing call centers on a global scale, coordinating voice, video and data network activities suchas facility orders, provisioning, installation, and trouble management.Implementing Telecom Solutions Recommended various cost saving designs, working with engineeringteams on project estimates, cost analysis, vendor proposals and contract negotiations to ensure effectiveschedule priorities while implementing projects within budget guidelines.Datacenter Facility Admin Facility Manager for datacenter telecom system builds and relocations,directing activities with architects and contractors for UPS and generator power, HVAC, fire suppression,and secure access control, along with workstation communication cabling, phone, and data networks.Vendor and Contractor Relationships Reviewed and selected vendor bids and maintenance contracts,obtained quotes for equipment and services, created purchase orders, approved invoices, and reviewedmonthly bills for carrier facilities, maintaining close relationships with all service partners and vendors.Domestic and International Support Traveled extensively to sites in the U.S., Canada, Europe, and SouthAfrica, Brazil, India, and Australia to manage the design, installation, and continued operation of thedatacenters, to include the initial office build, expansions, closures, and relocation of existing facilities.Disaster Recovery Programs Implemented and maintained redundant IT networks designed with DRstrategies, including emergency test plans, scheduled failover testing, and documentation of procedures toprotect and recover the IT infrastructure from unplanned incidences and vulnerabilities.Cloud Hosting Resources Experienced working with domestic and international telco design engineersand equipment vendors, providing cloud-hosting facilities for voice and video web streaming services.Site Inventory Management Created and maintained detailed documentation of network architecture,facility design drawings, and equipment inventory as well as vendor contracts and upgrade schedules.Direct Supervision Managed a staff of engineers and technicians responsible installing, maintaining andmonitoring network hardware and software, along with developing policies and standard practices.Technical Sales Support Collaborated with Account Managers to ascertain the needs of the customer,promote the relevant products, and demonstrate clearly how the products work, while keeping customersinformed about new technological products and maintaining rapport amid service interruptions.Candidate's Name
Page 2Professional ExperienceGlobal Telecom Manager Chorus Call, Inc. September 2010 June 2023Management of voice and data telecom systems, including data center initial buildouts, migration, andrelocation of existing facilities in the U.S., Canada, Europe, South Africa, Brazil, India, Asia, and Australia.Direct supervision of engineering and technical teams, managing daily activities, project allocation, skilldevelopment, goal setting, and mentoring, while capitalizing on individual strengths and effectiveness.Support of network security teams responsible for global cyber security, GDPR compliance, pro-activemonitoring tools and prevention methodologies such as Firepower, Palo Alto, Nagios, third party vendors.Responsible for departmental budget management and contract negotiations of global telecom providers,reviewing proposals, and retaining multi-vendor relationships, while implementing cost saving measures.Strategic management design of global voice, video and data infrastructure, including physical, virtual, andcloud servers, Cisco routers, switches, ASAXs, as well as Poly, Mitel, and MS Teams web collaboration tools.Communicate effectively with senior management and team leaders on a global level, conveying technicalissues and changes to ensure timely project implementation and avoid delays or cost overruns.Interfaced with global telecom carriers such as AT&T, Verizon, CenturyLink, Windstream, TATA, Vodafone,Swisscom, BT, Deutsche Telekom, Swisscom, and Telstra, maximizing in-country technology resources.Coordination of international installation activities with architects, contractors, building engineers, IT staff,global telecom providers, and vendors for the purpose of acquiring and expanding data center space.Infrastructure Project Manager Chorus Call, Inc. January 2004 September 2010Project Manager over all telecom systems for global teleconferencing call centers, coordinating voice,video, and data network activities such as ordering, provisioning, installation, and trouble management.Worked with planning teams on project estimates, cost analysis, vendor proposals, and contractnegotiations to ensure effective schedule priorities while implementing projects within budget guidelines.Directed transition projects of international telecom network upgrades from ISDN T1 and T3 TDM serviceto voice and video over IP SIP networks, integrating feature-rich unified collaboration platforms.Supervised carrier facility orders and installation including fiber optic facilities, 3rd party managed services,and equipment vendors, maintaining close relationships and adhering to time constraints.Obtained quotes for new equipment and services, created POs, approved invoices, and reviewed monthlybills for carrier facilities and vendor contracts, adhering to budget and cost management guidelines.Facilitated planning sessions with upper management, engineers, IT staff, vendors, sales teams, clients, andtelecom providers, utilizing audio, video, and web conferencing collaboration tools, conveying technicalissues and changes to maintain successful project execution and provide up to date status.Primary point of contact with major telecom network service providers in the US and globally for projectcoordination, risk assessment, and analyzing project feasibility for improving network stability and growth.Assisted technical sales teams supporting both direct and reseller sales channels by establishing effectivecustomer relationships, resolving problems with customer orders, and addressing technical related issues.Designed and engineered server rooms and datacenter infrastructure requirements consisting of cabinets,racks, CAT5/6 patch panels, fiber connectivity, uninterruptable power distribution and air conditioning.Candidate's Name
Page 3Technical Support Engineer Chorus Call, Inc. April 1997 January 2004Coordinated equipment upgrades along with maintenance and installation efforts for U.S. and Europeanoffices, responsible for data center cabling, audio and video conferencing systems, PBX platforms, and PCs.Transitioned from TDM to VoIP PBX and voicemail systems, including coordination of all MAC orders withequipment vendor and integration of SIP based telco facilities, utilizing Unified Communications systems.Interfaced with domestic and international management and IT staff to propose data and telecom networkinfrastructure requirements, maximizing the available technology and resources within the local country.Created and maintained Visio drawings and detailed spreadsheets for network circuits, routing and dialplans, local toll and toll free number assignments used for various applications from service providers.Experienced with Gigabit and DS3 data network installations and upgrades, along with working knowledgeof hardware such as Ethernet switches, routers, firewalls, SBCs, and cloud environments.Satellite Telecom Engineer Pittsburgh International Teleport January 1996 March 1997Maintained satellite circuits for enterprise and commercial use, including private line satellite networks fortelevision, Telecom, and private carriers, providing secure, reliable, cost-saving communications.Technical support and multi-point videoconferencing bridge operator performing site certifications, callset-up and monitoring, scheduling, and trouble resolution.Fabricated and installed communication racks, DSX panels and alarm systems as directed by schematics.Network Surveillance Supervisor AT&T Communications August 1990 January 1996Managed a staff of eight technicians responsible for eastern region national account trouble reports andoutages, which encompassed scheduling, training, team building, and performance appraisals of staff.Assisted with budget management, department goals and objectives, performance, and operation plans,and maintained the lowest call abandon rate within the eastern region call center.Coordinated network repair activities for eastern region, observing minimum outage requirements.Supervised the testing and turn-up of new DS3 facility pipes, maintaining quality standards as outlined.EducationKaplan UniversityComputer Information Systems/Information Technology Management ProgramFundamentals of Successful Project Management CertificatePresident s List with GPA of 4.0US Air Force Technical Training SchoolGround Radio Communications Equipment RepairRadio/Telephone Career Development Course |
