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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Bohland AveBellwood, IL Street Address
PHONE NUMBER AVAILABLETECHNICAL EXPERIENCEITW Loma Systems, Carol Stream, IL May 2014 Currently Technical Support Engineer:~ Maintaining comprehensive and efficient technical support on metal detection, check weighing and x-ray systems for United States and Canadian customers.~ Developing technical relationships, technology reviews and discussion, and opportunity of the metal detection market.~ Effective communication liaison between Loma Systems and key customers along with transactions between Loma Systems facilities.~ High call volume telephone support with troubleshooting~ Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.~ Performing field service work as needed.~ Maintained customer, sales, and support information in Lotus Notes data system.~ Technical Service Engineer Team Lead:~ Acted as the Technical Support Team representative in Product Development meetings.~ Brought up-to-date technical information to the Technical Support Team and Field Service Engineers.~ Asist in solving advanced technical issues for internal and external customers and provide an interface between engineering and customer facing team for questions and issues for Food Inspection Technology.~ Developed administrative scripts to facilitate system administration tasks.~ Motivating staff and creating a space where they can ask questions and voice their concerns.~ Being transparent with the team about challenges, failures and successes.~ Delegating Task and achieving daily, weekly, and monthly goals.~ Determining project requirements and developing work schedules for the team.~ Developing staff talented individuals by matching growth opportunities with personal interests.~ Manage the technical support team, providing line management, mentoring and engagement with other support teams.~ Manage and prioritize workload in accordance with various responses.~ Ensure that queues are managed effectively & provide technical support to clients.~ Knowledge of UL standards, ISO9001 and MSDS requirements.~ Tested returned goods and created failure analysis reports for customers.~ Prepare quotes and work as a liaison with sales managers and customers.~ Following standard procedures for proper escalation of unresolved issues to the appropriate internal team.~ Maintained customer, sales, and support information in D365 data system.Micro Link Devices, Niles, IL August 2009 May 2014 Engineering Technician:~ Maintaining processes related to the test and characterization of compound semiconductor solar cells, heterojunction bipolar transistors, and other semiconductor devices.~ Development of test methods, test automation, X-ray analysis testing, interfacing test stations to the network and SQL database, statistical analysis of data, preparation of reports.Renishaw Inc, Schaumburg, IL May 2000 April 2009 - Application / Technical Support Engineer Encoder Product Division:~ Integration of optical, magnetic linear and rotary encoder systems.~ Installation and repair of linear laser systems.~ Motion control feedback solutions for robotics, medical, military, aluminum cutting machines, large printers, Machine Tool and CMM manufacturing industries. Sales and service calls are made throughout the United States:~ Make presentations and provide training both in-house and at customers facilities.~ Plan and coordinate new product introduction.~ Product pricing.~ Placing incoming orders, modifying existing orders or cancelling orders. Created selling solutions:~ Sales support manuals for field representatives.~ Application notes for core products.~ Prepare quotes and work as a liaison with sales managers and customers.~ Maintained customer, sales, and support information in CRM data system.~ Responsible for Quality Assurance issues with customers and our United Kingdom office. Established strong ties with OEMs, Distributors and End Users to support our sales efforts:~ Helping with application needs and service.~ Technical installations.~ Part identification of product requirements,~ Assist customers with problem solving techniques by phone.~ Knowledge of UL standards, ISO9001 and MSDS requirements.~ Tested returned goods and created failure analysis reports to customers, Created a comprehensive plan and schedule of technical training for customers:~ Prepared a troubleshooting manual for core products.~ Prepared technical data sheets, brochures and product guides.~ Provided integration for a variety of motion control systems.Electronic Technician - May 1996 - July 2000 As Service Technician II:~ did more complex repairs and interacted on the telephone with customers regarding repair problems. As Service Technician I:~ performed basic repair procedures on electronic measuring devices.Allen Aircraft Company, Elk Grove, IL October 1992 April 1996 As Avionics Service Technician:~ did component level repair for avionic instrumentation.MILITARY EXPERIENCEUnited States Navy October 1984 July 1992 Avionics Electronics Maintenance Technician Rank: E3 - AirmanSkills~ Operating Systems: Windows NT/2000/XP (workstation & server), CRM, Windows 95/98/ME,MS Word and Ms Excel.~ Worked with AutoCAD drawings, schematics and diagrams.~ Experience operating voltmeters, oscilloscopes, programmable power supplies, soldering, drill presses and lathe.~ Quick learner with ability to translate complex ideas and processes into technical facts or persuasive non-technical presentation.~ Excellent organizational skills, mechanical aptitude, and the ability to prioritize workload.~ Attention to detail and precision, solid work ethics concerning meeting deadlines and reliability.~ Excellent communication and interpersonal skills.~ Excellent Multi-tasking skills.EDUCATIONProviso West High School, Hillside, IL June 1984Naval Electronics Technical Center, Millington, TN August 1985Electronic TechnologyNaval Electronics Advanced Electronics Training, Orlando, FL December 1985Electronic TechnologyTriton College, River Grove, IL October 1994Advanced Electronic TheoryReferences available upon request. |
