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Title Customer Support Specialist - Work From Home
Target Location US-VA-Sterling
Email Available with paid plan
Phone Available with paid plan
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 Candidate's Name
Herndon, Virginia Street Address  | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE | LINKEDIN LINK AVAILABLE
EDUCATIONGeorge Mason University   Fairfax, Virginia 								           May Street Address
Bachelor of Science in Psychology
SKILLSTechnical   Microsoft Office, Outlook, Word, Excel, PowerPoint, Google Drive, Docs, Slides, Sheets, Quanum EHR System,
       TebraLanguage   English, Pashto, DariPROJECTSImplications of Post-Traumatic Stress Disorder (PTSD) in Adults 					       Spring 2023George Mason University
      Researched the implications of Post-Traumatic Stress Disorder (PTSD) in adults using a peer reviewed article in the Journal of Yoga Service, in order to design a mock research experiment utilizing the quasi-experiment design method, demonstrating a solid understanding of the process of research methodology.
      Presented findings to a classroom of about 20 students, using a PowerPoint presentation followed by a question-and-answer session, showcasing strong communication and organizational skills, as well as the ability to positively receive and implement feedback.
WORK EXPERIENCEReston Nephrology and Hypertension   Reston, Virginia 					             December 2021   Present
Administrative Assistant      Manage various administrative tasks including answering phone calls, emails and inquiries, as well as scheduling patient appointments, and connecting patients directly to the doctor to conduct their telehealth visits, contributing directly to the efficient workflow of the office.
      Document patients  information into Quanum EHR system, including patient s vitals, medical history, and insurance details, prioritizing detailed and accurate data input that meets HIPPAA confidentiality requirements and upholds the organizations commitment to patient rights and privacy protection.
      Communicate effectively with different practitioners at various doctor s offices, by faxing relevant documentation, medical records, and patient clinical notes ensuring the smooth and efficient flow of information between relevant parties.
One Loudoun Dental   Loudoun, Virginia 						         July 2021   November 2021Dental Assistant      Managed infection control effectively by preparing instruments, sterilizing equipment, and maintaining facilities, contributing to a decreased risk of infection in the office.      Optimized dental procedures by providing support to the dentist in various treatments, including root canals, fillings and cleanings, leading to a reduction in patient wait time and an increase in patient satisfaction.
      Maintained an organized and productive front desk, effectively managed appointment scheduling, including troubleshooting any scheduling conflicts, being available for patients via phone, email, or in person, assisting dental office staff with their various administrative needs, demonstrating a strong work ethic, and an ability to multitask and problem solve.
Amazon   Sterling, Virginia 							             November 2018   December 2019Associate      Collaborated with drivers to optimize package cart distribution by prioritizing accuracy, in order to ensure timely package delivery to customers, leading to an increase of positive customer reviews.      Scanned packages to be organized into specified pallets, to assure that they go to the correct area and all items were present, demonstrating attention to detail and accuracy.Lord and Taylor   Fairfax, Virginia 						                 October 2017   December 2018Sales Associate
      Provided exceptional service by directing customers to their relevant selections, additionally recommending appropriate items or replacements, contributing to customer satisfaction.      Assisted customers by organizing different outfits together for special occasions, making sure to pay attention to detail when a customer wanted a piece of clothing, resulting in positive outcomes for customers.

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