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Click here or scroll down to respond to this candidate Kelli
Sokol
CUSTOMER SERVICE REPRESENTATIVE
EMAIL AVAILABLE Dedicated and proactive Customer Service
Street Address Roxana Road
Representative with exceptional communication skills
and a strong focus on customer satisfaction. Proven
PHONE NUMBER AVAILABLE ability to handle high-pressure situations and resolve
issues efficiently.
SKILLS
EXPERIENCE
Communication
C U STO M E R S E RV I C E Jan 2023 - Feb 2023
Problem-solving
R E P R E S E N TAT I V E
Time management ASK Telemarketing | Montgomery, AL
Active listening
Proven ability to handle high call volumes and resolve customer
Multi-tasking
complaints effectively.
Computer pro ciency Strong communication and interpersonal skills to build rapport with
diverse customers.
Empathy
Proficient in using CRM systems to track customer interactions and
Attention to detail
provide accurate information.
Computer pro ciency 2 years of experience as a Customer Service Representative in a
Empathy, Time management busy retail environment.
CAS H I E R Apr 2022 - Jul 2022
LANGUAGES Shell Gas Station | Hope Hull, AL
Cash handling: Proficient in accurately processing cash
French | Advanced. Diploma in transactions and maintaining a balanced cash register.
Advanced French
Customer service: Skilled in providing friendly and efficient service
to ensure customer satisfaction.
Product knowledge: Well-versed in understanding and promoting
various products to enhance customer experience.
Problem-solving: Adaptability to quickly resolve customer concerns
and find solutions in a fast-paced environment.
SA N DW I C H A RT I ST Jul 2021 - Apr 2022
Subway Restaurants | Prattville, AL
Proficiently prepared and assembled high-quality sandwiches to
meet customer preferences and satisfaction.
Maintained cleanliness and hygiene standards in food preparation
and serving areas.
Demonstrated excellent customer service skills by providing
prompt and friendly service to customers.
Effectively collaborated with team members to ensure efficient
operations and timely food delivery.
R E STAU R A N T S E RV E R / T E A M May 2019 - Apr 2020
LEADER
The Seafood Bistro | Montgomery, AL
Three years of experience in a high-volume restaurant, consistently
exceeding customer expectations in terms of service and
satisfaction.
Proven ability to lead and motivate a team of servers, ensuring
smooth operations and timely delivery of orders.
Strong knowledge of menu items, ingredients, and allergens,
enabling accurate recommendations and addressing customer
inquiries.
Proficient in handling cash transactions, operating Point of Sale
(POS) systems, and maintaining cleanliness and organization in the
dining area.
R E STAU R A N T S E RV E R Nov 2017 - Apr 2018
Cracker Barrel Old Country Store | Prattville, AL
Developed strong customer service skills by providing attentive and
personalized service to restaurant guests.
Demonstrated ability to work effectively in fast-paced
environments, efficiently managing multiple tables and orders.
Collaborated with team members to ensure smooth service flow
and maintain a positive working environment.
Exhibited product knowledge by accurately describing menu items,
making recommendations, and taking food and beverage orders.
R E STAU R A N T S E RV E R Oct 2011 - Apr 2012
Olive Garden Italian Restaurant | Montgomery. AL
Extensive experience in providing exceptional customer service
and taking food and drink orders efficiently.
Proven ability to multitask and work in a fast-paced environment
while maintaining a positive attitude.
Skilled in handling cash transactions accurately and processing
payments using POS systems.
Trained in food safety and hygiene protocols, ensuring a clean and
safe dining experience for patrons.
EDUCATION
H I G H S C H O O L D I P LO M A Aug 2004 - May 2005
Taylor Road Academy | Montgomery, AL
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