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Click here or scroll down to respond to this candidateI am writing this T-Letter to express my interest in the GM. I would be an exceptionally good fit for this position based on my skills and experience. I have been an entrepreneur for 33 years and for me to excel I must believe in the mission that I am doing. I have to be proud in knowing that I am making a difference for others. I love making processes LEAN. I have a mind for continually improving steps and processes.Your NeedsMy QualificationsA leader who can lead growth operationsManaged all fiscal aspects of planning and organization for 3 consecutive U.S. Open Golf Tournaments in Pinehurst, NC. Managed Street Address jobs in 6.5 days at 12 separate locations and deployed a dcor and shuttle division. Revenue for that week equaled 30% of the entire previous years income. Operational costs dropped 17%. Showing growth at greater profit due to economy of scale.A manager who can coordinate a successful business development processWon Department of State award to create and launch Caf to serve embassy workers globally. Developed original software system to take complex orders from multiple platforms anywhere on the globe and target deliveries to multiple locations on any given day. Allowed the Department of State to offer seamless global training on a consistent levelA Subject Matter Expert on Process and Procedural best practicesModerated national forum of industry professionals. Hundreds of companies nationwide adopted my policy and procedures manual. Managed a consulting firm that went nationwide. Authored 3 books on hospitality, leadership, policies, and procedures, which transitioned me into the Go-to-expert for my industry.An expert to manage the proposal development processI naturally think outside of the box. To succeed in this, you must research your clients and come at them in a unique creative manner that sets us apart from all the others. I will implore a targeted approach unique to every prospect.Critical thinking and analytical skills professionalPipeline management is critical 100 percent of the time and it something I am used to working with daily. In the past I worked in multiple environments with very detailed requirements calling for attention to micro detail. In those situations, solid documentation, constant communication, well implemented training, win the day.I welcome the opportunity to discuss the value I can provide after you have reviewed my resume.Very Respectfully,Candidate's Name
Candidate's Name
Spring Lake, NC EMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLECOO, Executive Vice President, Senior DirectorExperience leading and growing all aspects of dynamic organizations. Wears many hats while focusing on continual growth. Empowers and unifies strong, confident teams. Industry leader.Continuous Process ImprovementFacilities Planning & ManagementProcess DevelopmentPolicies & ProceduresProject ManagementStrategic PlanningBusiness RelationsSupply Chain ManagementCustomer PresentationsCustomer ServiceDirect SellingProgram PlanningCorporate Culture EstablishmentLeadership DevelopmentLogisticsSelected AchievementsOperational Growth and Results DrivenLaunched a hospitality and event planning company, which grew into a $1.28M, 9,000 square foot operation employing 10 full-time and 100 part-time employees.As the long-term Chief Operating Officer, I was solely responsible for operational and growth strategy development and execution, with a focus on driving business development. I applied sound business judgment, using analytics-based assessments and strong project management skills to ensure business effectiveness throughout the entire business development pipeline. This consisted of the supply chain product acquisition, program development, mission execution, mission assessment and sustainment.Identified new growth opportunities and gained new business success through analytics and customer source development.Business Development and Business AcumenBusiness Acumen - Regarded as a subject matter expert on processes and procedural best practices throughout the hospitality industry nationwide.Improved and streamlined functional operations which reduced operational costs by 17%. Diversified BB Inc., into C2C Consulting and led the company to execute 3 new divisions within the corporation. This led to a dynamic pivot and captured a broader market share while utilizing one functional business platform. This business expansion increased revenue by 25%.Routinely execute critical thinking on all aspects from the lens of business impact, ultimately ensuring the most beneficial business decisions were made. Planned and hosted conferences for over 9 years across the USA. Duties included event, education, and location planning for over 5,000 attendees. Performed as Catering Ambassador to the USA, increasing the conference educational platform and participation by 10% every year.Facilitated various community and business partnerships in addition to teaming discussions while assessing the value of potential future partners and customer alignment with solutions.Managed the business proposal development process to obtain new business. This was proven by my ability to manage all aspects of event planning and coordination for 3 consecutive U.S. Open Golf Tournaments.Directed over 350 high-end events annually with multiple crews operating simultaneously over a 400-mile radius, resulting in over $20M in revenue.Routinely conduct research to develop content for inclusion in proposals.Program Management and OperationsEvaluate and modify operational procedures as needed. Created process forms, employee checklists, tools, and guidelines to streamline the exchange of information. These knowledge management tools became an industry best practice.With a professional blend of creativity and critical thinking, I created and utilized interactive software to run all details of the business and provide better data analytics.Leading Change - Developed reverse consulting where professionals nationwide visited my business for coaching, mentoring, teaching, and business shadowing to improve their own companies.I have a proven ability to perform research and analysis (both quantitative and qualitative), to build and execute business case solutions and formulate business strategies within the hospitality market.Decades of successful business has demonstrated my ability to manage timelines, delivery schedules, and dependencies in a results-focused environment.In 2014, managed and completed 106 Jobs in 6.5 days at 12 separate locations and deployed a dcor and shuttle division. I planned and moderated conferences for the Top 400 Catering Chefs in America for 7 years in major cities across the USA. It involved creating and implementing education & Culinary sessions. Also booking venues, hotel rooms and planning social functions.Internal/External CommunicationsStandardized and continuously improved communications across the organization by managing our weekly company meetings which reviewed operations, identified improvements, and established culture through personal communication, conflict resolution and peer accountability. This process that I created has been adopted in nearly 1000 companies across the U.S.Demonstrated ability to present highly technical information and translate complex concepts into impactful statements for a variety of audiences and levels of sophistication. This was evident by my newest division called C2C Consulting, where I delivered 100 national speeches in 26 major cities to over 50,000 companies increasing companys revenue by 7 %.I routinely engage with military senior leaders and community leaders to influence expectations and outcomes.Cross-Cultural Communications & DiversityDelivered key speeches at the largest hospitality convention in Mexico. Learned the ability to communicate across borders. Gained global perspective on transferable and common skill sets.Welcomed Afghan Refugees across 3 different military posts. Built infrastructure to include temporary lodging, kitchens, dining halls etc. Created Afghan menus, provided staff training and leadership. Served 6,000 meals per day and provided janitorial service to support 100 structures. Increased revenue but more importantly saved peoples lives.Professional ExperienceB&B Incorporated (1990 Present)COO, Executive Vice President, Senior DirectorLead planning for long term marketing, market trends, sales, acquisitions, financial moves and future growth Created and maintained policies and procedures. Developed culture for staff to run day-to-day operations.Caf Department of State (2020-2022)CEO, COO, Executive Vice President, Senior DirectorOpened an International Caf for the Department of State servicing all who support US embassies globally in compliance with DOS guidelines.Independent Consultant, Afghan Refugee Support (2022)Project Manager / Dining Facility ManagerHelped coordinate start up facilities and dining to welcome and support Afghan refugees.Prior ExperienceUnited States Army, 82nd Airborne, Paratrooper, CookUnited States Army, 18th Airborne Corps, Protocol SpecialistEducation & TrainingA.A., Food Service Management, Fayetteville Technical Community College (Fayetteville, NC)- Associates of ArtsMarketing & Retailing, Fayetteville Technical Community College (Fayetteville, NC)Military Club Management SchoolMilitary Culinary Arts SchoolArmy Culinary Arts TeamRepresented the USA in an Iron Chef competition in Kabul, AfghanistanCommunity EngagementCatersource Senior Ambassador to the USAExecutive Board Member International Caterers AssociationExecutive Board member of the Fayetteville Chamber of CommerceChairman of the Military Affairs Council 2018 - 2019 - 2020Chairman of the Greater Fayetteville Chamber of Commerce 2021* covidSpring Lake Chamber of Commerce Board MemberCulinary Advisory Board of FTTCCenter for the Blind Executive BoardLeadership Fayetteville ChairCatersource Continuing Education Board82 ABN Division Lifetime MemberBoard of Directors Tally Leadership Institute at Methodist UniversityService Source AdvisorIndustry Publications / Authored BooksPerfect Fit Tips, Tools, for Management, Sales, and OperationsCaterer To Caterer Customer Service, Marketing, Operations, Sales, ProtocolEnjoy The Journey / Love The Food Growing your Business - While maintaining a Quality of LifeProfessional References- Al Aycock, Major General United States Army Retired, EMAIL AVAILABLE, PHONE NUMBER AVAILABLE- Pat Roberson, Deputy Commanding General, USASOC, EMAIL AVAILABLE, PHONE NUMBER AVAILABLE- Calvin Prouty, Senior Advisor, Defense & National Security, U.S. Dept of Commerce, NTIA, EMAIL AVAILABLE PHONE NUMBER AVAILABLE- Mr. Dan Dederick Civilian Secretary of the Army - NC East PHONE NUMBER AVAILABLE/pre> |
