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Click here or scroll down to respond to this candidate Candidate's Name
McKinney, TX | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE | LINKEDIN LINK AVAILABLE
Results-oriented Talent Acquisition Leader with a passion for identifying top talent and optimizing recruitment
processes to meet evolving business needs. Proven track record of driving organizational growth th rough strategic
talent sourcing and innovative recruitment methodologies. Known for building strong partnerships with talent teams,
hiring managers, and executives fostering a culture of collaboration and excellence. Recognized for leveraging data-
driven insights and best practices to optimize processes and deliver exceptional results in a diverse and fast-paced geo-
distributed environment.
KEY CAREER ACHIEVEMENTS
Successfully placed over 50K individuals in key roles across diverse businesses and industries.
Managed all talent acquisition efforts for more than 20K annual placements within 15 call centers across the US and
Canada
Achieved exceptional fill rates above projected budget targets for five consecutive years:
o 103.4% fill rate in 2019
o 103.2% in 2020
o 95.10% in 2021
o 114.7% in 2022
o 108.8% in 2023
o Sustained a 100% year-round fill rate for Alorica s flagship sites in Newport News, Tampa, and Tucson
Designed and customized hiring strategies for four geo-diverse sites resulting in a 30% increased fill rate within
eight weeks.
100% regional compliance rating in 2023, demonstrating proficiency in managing background checks, drug screens,
and I-9 documentation
Functional project partner for the organization-wide rollout of PeopleAnswers (Infor), a web-based assessment tool
Implemented a field recruiting support staff of sourcers and coordinators in the Philippines market resulting in a
savings of $420,000 for headcount budget. Additional realized benefits were improved booked interview show-up
rate conversions and interview to offer conversions.
PROFESSIONAL HISTORY
Alorica 2012 2024
Senior Director, Talent Acquisition | 2016 2024
Spearheaded the vision and operational strategies for a talent acquisition team of nine direct reports, overseeing
recruitment efforts across corporate and shared services functions
Collaborate with regional leaders to develop and execute targeted talent acquisition programs addressing critical
skill gaps, facilitating monthly TA Manager meetings attended by 40 North American peers
Formulated strategic partnership with Talent Management COE to cultivate deep & broad talent pipelines aligned
with projected organizational requirements
Proactively gathered and analyzed attrition data to identify patterns and performance gaps, conducting weekly
calibration sessions with departmental leaders to enhance collaboration and optimize performance
Delivered compelling presentations and strategic updates to executive leadership, showcasing key recruiting
initiatives and actionable data insights
Contributed to vendor selection process for advertising and background check services, ensuring alignment with
organizational objectives and standards
Orchestrated the seamless onboarding of 300 remote call center agents for a financial institution in a single cohort
in February 2022, ensuring a seamless transition and operational efficiency.
Recruiting Business Partner | 2012 - 2016
Candidate's Name
McKinney, TX | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE | LINKEDIN LINK AVAILABLE
Led recruiting for seven global customer service call center sites; maintained an aggressive hiring volume of more
than 1,500 annual job placements
Directly managed 21 Recruiters; recruited, trained, and managed all exempt and non-exempt recruiting staff
Focused on building creative sourcing strategies for high-volume call center positions; partnered closely with
business to define the strategy for recruiting, onboarding, training, operations, management, and the territory
Utilized forecasting and reporting tools to define the scope & requirements directly supported the recruiting
teams success in delivering 100% fill rates each week
Conducted RFP process to identify advertising agency and skills assessment vendors to determine the best fit
Augmented recruiting team with supplemental staffing agencies to facilitate hiring ramp in the 4th quarter
Rent-A-Center Plano, TX 2011 2012
Corporate Recruiter
Collaborated with Hiring Managers to define recruitment needs and plan the hiring process; set quarterly & annual
hiring goals and influenced Senior-level leaders to drive the interview and selection process
Managed full-cycle recruiting for internal and external candidates in every corporate business function
Sourced candidates on job boards, resume databases, professional networks, and through referrals; organized
hiring events and participated in job fairs to network with potential candidates
Communicated with clients from introduction through the entire onboarding process; conducted weekly new hire
orientation presentations, providing a review of company core values and system use
Tracked recruitment KPIs (time to hire, source of hire, and time to fill) and submitted monthly reports to senior
management
Other Work Experience:
Anthelio Health Care Solutions Dallas, TX, Recruiting Manager
Adecco Employment Plano, TX, Branch Manager
Adam's Mark Hotel Dallas, TX, Employment Manager
Adecco Employment Richardson, TX, Branch Manager
EDUCATION & QUALIFICATIONS
University of Nebraska Lincoln, NE BS, Human Resources & Family Science
Tools & Technology: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), UltiPro, Taleo, Sales Management
System, Lawson, Systems Applications and Products (SAP), PeopleAnswers, Applicant Tracking Systems (ATS)
HUMAN RESOURCE MANAGEMENT | HIRING & STAFFING | T ALENT MANAGEMENT | RECRUITING, ACQUISITION, AND RETENTION | TECHNICAL RECRUITING
CONSULTING | E VALUATION | PROCESS IMPROVEMENT | WORKFORCE PLANNING | SOURCING | RELATIONSHIP BUILDING | NETWORKING | SOCIAL MEDIA
ADVERTISING & MARKETING STRATEGIES | FORECASTING | SOCIAL MEDIA | RISK MANAGEMENT BUDGETS | COST SAVINGS | CUSTOMER SERVICE | ASSESSMENTS
PROGRAM MANAGEMENT | VENDOR RELATIONS | OUTSOURCING | LABOR MARKET RESEARCH | TALENT GAPS | DATA ANALYSIS | REPORTING | BUSINESS ACUMEN
E NTERPRISE RESOURCE PLANNING (ERP) | MENTORING | COACHING | E MPLOYEE E NGAGEMENT | PERFORMANCE MANAGEMENT | TRAINING & DEVELOPMENT
HUMAN CAPITAL MANAGEMENT (HCM) | KEY PERFORMANCE INDICATORS (KPIS) | PERFORMANCE MANAGEMENT
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