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LINKEDIN LINK AVAILABLE | pluralsight.com/profile/rblodgett | PHONE NUMBER AVAILABLE | EMAIL AVAILABLEProfessional SummarySeasoned Business Analyst and Product Owner with over 20 years of experience providing product development leadership in fast-paced, cross-matrixed environments in multiple industries. Extensive experience in cross-functional team collaboration, roadmap development, relationship building, testing, backlog prioritization, requirements elicitation, and cost management. Continually exceeds expectations in designing, developing, and delivering innovative solutions for complex business needs while building valuable relationships with people at all levels of an organization including stakeholders, senior management, department leadership, development staff, team members, and clients.Skills IT Project & Program Management
Product Management Product Development Strategies & Roadmaps Business Analysis & Resource Management Product Release & Launch Management Key Metrics Monitoring & Reporting Team Leadership & Development Technical Requirements Budgeting & Cost Management Negotiation UX Design Workflow Planning & Backlog Prioritization Process Improvement & Quality Assurance Business Plans & Operational Strategies User Documentation & Report Creation Product Requirement Definition Agile, Scrum, & Waterfall Development Methodologies System Analysis & Application Design Excellent Verbal & Written Communication Business Case Development SAFe Agile PracticesWork HistorySenior Product Owner & Senior Business Analyst Aperia Solutions Dallas, TX 06/2021 to Present Led efforts for designing, developing, and supporting a proprietary enterprise CRM suite with chat, voice, and email tools. Led efforts for feature improvements, developing, and supporting merchant payment CRM tools Oversaw the development and execution of CRM suite by working to translate product strategy into executable work. Contributing as SME and Sr. Scrum Product Owner and leading planning, refinement, and product demonstration meetings Serving as a key member of Agile software delivery teams for defining and prioritizing product roadmaps for SaaS solutions. Liaising with software and quality engineers to refine and prioritize product backlog and ensure user stories are well-defined. Defining business view of data, metadata, and data relationships with multiple data sources for 3rd -party system integrations. Collaborating with cross-functional teams and stakeholders to ensure successful delivery of high-quality software solutions. Analyzing market/industry trends and staying informed of the competitive landscape to make informed product decisions. Worked closely with stakeholders of an industry-leading global fintech client to guide and define solution design agreements. Synthesizing outcomes from UX research, design sprints, user testing, and development prototypes, to create user stories. Ensuring SLA/OLA priorities are met as well as working closely with UI/UX team for design mockups towards product visionSenior Business Analyst & Product Owner (Contract) Fortitude Systems @ Mr. Cooper 09/2019 to 12/2020 Led a team of 12 focused on the implementation of new service system functionalities for the reverse mortgage division. Utilized Agile methodology and facilitated discussions between the line of business, project managers, and business analysts. Worked with data services, QA, and developers on system automation and implementing inbound/outbound file integration. Oversaw control testing of FHA Claims Data Automation and created and executed SQL queries to gather data as needed. Collaborated with customer service and go-to-market teams to develop sales content and document new capabilities. Gathered and documented requirements from client stakeholders to achieve the best possible solutions for deliverables. Led and participated in release and sprint planning along with review sessions to ensure alignment with business objectives. Managed roadblocks and production bugs to full resolution as well as drove backlog prioritization and management. Defined and communicated the product vision, strategy, and roadmap and provided updates on milestone progress. Worked closely with development teams including Scrum Masters, developers, and testers and provided clear guidance.Senior Business Analyst (Contract) Globant @ Southwest Airlines Dallas, TX 02/2019 to 07/2019 Worked within the aircraft maintenance portfolio supporting highly scrutinized, FAA-mandated maintenance directives. Utilized Jira in an Agile environment to create and groom user stories as well as performed ongoing backlog prioritization. Reviewed architectural diagrams and gathered and documented requirements from business owners and stakeholders.Previous Work HistorySenior Business Analyst Bravotech @ American Heart Association 07/2018 to 01/2019Senior Business Analyst/Product Owner Modis @ Allstate, Irving, TX 03/2017 to 08/2017Senior Business Analyst Service King, Richardson, TX 08/2016 to 11/2016Business Analyst CGI @ AT&T, Richardson, TX 02/2014 to 12/2014Business Systems Analyst/Product Owner TEKsystems @ Health Fitness Corp., Dallas, TX 03/2013 to 12/2013Testing Coordinator Business Analyst Arrow Strategies @ Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas, Richardson, TX 08/2012 to 12/2012Lead Business Systems Analyst Crystal Equations @ AT&T, Irving, TX 12/2011 to 08/2012Sr. Software Tester/QA Analyst Ajillon @ Verizon, Irving, TX 06/2010 to 07/2011Software Tester/QA Analyst Verizon, Irving, TX 11/2009 to 04/2010Lead Business Analyst/Sr. Quality Control Analyst Data Paradigm, Dallas, TX 03/2008 to 09/2008Sr. Software Tester/QA Analyst Verizon, Irving, TX 03/2006 to 12/2007Business Analyst/Project Coordinator Black Box Network Services, Dallas, TX 09/2005 to 01/2006Lead Help Desk Coordinator Atrium Companies 2003 to 2005IT Business Analyst WorldCom, Richardson, TX 2001 to 2002EducationCollin County Community College 2009 to 2011Majored in Business AdministrationArt Institute of Dallas 1999 to 2001Courses in Multimedia/Web Development |
