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Title Team Members Customer Service
Target Location US-TX-Woodway
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Candidate's Name
McGregor, Texas Street Address  United StatesMobile: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEPROFESSIONAL SUMMARYHighly skilled and experienced professional with a proven track record in manufacturing, production, and machine operating. Possess exceptional time management and goal meeting abilities, as well as expertise in conflict resolution and heavy lifting. A dedicated and detail-oriented team player with a strong work ethic and a commitment to delivering high-quality results. Seeking a challenging role where I can utilize my skills and experience to contribute to the success of the organization. Communication Manufacturing Logistics Heavy Machinery Leadership Customer Relations Employee Relations & Laws Conflict ResolutionEDUCATIONContinuing Education  Florida A & M University, Tallahassee, FlBS in Criminal JusticeCERTIFICATIONSForklift (Propane/Diesel/Electric)CranePROFESSIONAL EXPERIENCEHolt Manufacturing 03/2022  PresentLogistics Team LeaderOversaw a team of 10 logistics coordinators to ensure on-time delivery of materials and products.Managed transportation and distribution operations to reduce shipping costs by 15%.Developed training programs for team members to improve efficiency and productivity.Collaborated with suppliers and carriers to negotiate favorable terms and maintain strong relationships.Conducted regular performance reviews and provided feedback to team members to drive continuous improvements.Analyzed logistics data to identify trends and potential areas for cost savings.Streamlined workflows and processes to optimize warehouse operations.Coordinated with other departments to ensure timely production schedules and minimize inventory shortages.Led team meetings to communicate goals, objectives, and performance expectations.Walmart RC (Return Center) 02/2019  03/2022Customer Service AssociateProcessed and sorted customer returns efficiently and accuratelyAssisted customers with returns, exchanges, and refunds in a timely and professional mannerVerified the condition of returned merchandise and inputted information into the systemResolved customer inquiries and concerns related to returns and exchangesMaintained a clean and organized work area to ensure efficiency in processing returnsWorked collaboratively with team members to meet department goals and deadlinesConducted inventory checks and restocked returned merchandise on the sales floorDemonstrated strong attention to detail and accuracy in handling customer returnsComplied with all Walmart return policies and procedures to ensure customer satisfactionJessup Housing Manufacturing 04/2014  02/2019Plumbing/Floors  SupervisorResponsible for overseeing a team of plumbers and flooring technicians to ensure timely completion of projectsManaged inventory and supplies for plumbing and flooring materialsConducted site evaluations and inspections to identify necessary repairs and maintenanceCoordinated with contractors and vendors to procure materials and equipment for projectsDeveloped and implemented safety protocols to ensure compliance with industry regulationsTrained and mentored new team members on proper techniques and procedures for plumbing and flooring installationsProvided exceptional customer service and resolved any issues or concerns in a timely and professional mannerCollaborated with project managers to create project plans and schedules for plumbing and flooring installations.US Army (Active Duty) 9/2007  04/2012Military Police OfficerOversee Demonstrated proficiency in enforcing military laws and regulations, ensuring safety and security of military installations and personnel.Conducted security patrols and investigations to detect and prevent criminal activities and threats.Skilled in conducting traffic stops, apprehending suspects, and conducting interviews and interrogations.Trained in firearms proficiency and defensive tactics, able to respond to potentially dangerous situations quickly and effectively.Collaborated with local law enforcement agencies and military units to coordinate security efforts and respond to emergencies.Maintained detailed records and reports of incidents, arrests, and investigations.Received commendations for outstanding performance and dedication to duty.Participated in regular training and professional development activities to stay current on laws and procedures.Demonstrated strong leadership abilities in supervising and mentoring junior officers and enlisted personnel.REFERENCESCrystal Jones, Caterpillar Supply Chain (Manager)  830.624.4631Samantha Ortiz, Warehouse Manager  254.405.4323Andrea Salinas, Youth Choir Director  PHONE NUMBER AVAILABLE/pre>

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