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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEObjective: To be a Customer Service Agent part time with Southwest AirlinesSKILLS Customer Service Expert Sabre and QIK Trainer Communications Team Player Detail Oriented Problem Solver Travel Industry ProfessionalPROFESSIONAL EXPERIENCEAnthony Travel April 2023 to present Manager, after hours for collegiate support travel, teams and recruiters Hotel and bus invoicing Provided the best customer service building itineraries Awards for fixing ticketing issuesAmerican Airlines 2017 2022 Specialist, System Support/ Flight Service Coordinator Supporting airport team members in their challenges within the computer systems. This includes AA and other policy / procedures inside the customer experience environment. Typically, our team supports the ACS team Initiate plans in the event of off schedule operation, diversions and Flights in Trouble (FIT) emergenciesSouthwest Airlines 2015-2017 Airport Customer Service Agent Received numerous complimentary letters from customers and supervisors for offering great customer service as well as team effort on a regular basis Proficient in over sales of flights throughout the day, rebooking, IROPS Fitness Expert 1999-present Fitness Expert, ACE certified Personal Trainer, Nutrition mastery, Strength Training, HIIT workouts United Airlines 1989-2004 Purser (cabin manager) and International and domestic flight attendant Managed up to 18 flight attendants on domestic and international wide body flights. Managed cabin service as well as on board situations with customers and unplanned and planned emergencies. Worked with on board team to make sure all customers expectations were met and exceeded to the best of our ability while assuring a safe and comfortable trip. EDUCATIONRollins College, Winter Park, FloridaBachelor of Arts, Foreign Languages, September 1989 Focus on mastery of French language, including participation in a off site program in Paris France.American Council on Exercise Certified personal trainerRio Salado Community College Travel Industry CertificationPERSONALI have a daughter in college and am so proud of her. Im looking forward to my new journey. Second, I have fostered for Arizona Humane Societyfor many years amd have two cats of my own. Third, fitness has been a huge part of my life for more than 30 years. I have done personal training for many years. Last, I have a passion for fashion and have worked as a personal stylist at a high end clothing store. Last, I have been in the customer service industry for years in so many ways. I am grateful for it all and am looking forward to my next adventure. |
