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Click here or scroll down to respond to this candidate Candidate's Name PIEDRA
Nacionality: Ecuadorian
Day of Birth: July Street Address th, 1981
Marital Status: Married
Children: 2, Street Address years and nb
Current Address: Illinois - US
Home Address: 5970 Steward Dr. Willowbrook, IL
Zip Code: 60527
Email: EMAIL AVAILABLE
Mobile : PHONE NUMBER AVAILABLE
Social Media: IN: Candidate's Name
PROFESSIONAL SUMMARY
For more than 20 years dedicated to the hotel and tourism industry, I have learned about all the
areas that are immersed in this noble profession. Teamwork tied to commitment, empathy,
leadership and personalized service, have undoubtedly strengthened my knowledge and the desire
to always want to take new challenges and continue learning.
Dedicated professional with demonstrated strengths in customer service, time management, and
trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal
and written communicator with strong background cultivating positive relationships and exceeding
goals.
WORK EXPERIENCE
November 2021 November 2023 IHG HOTELS & RESORTS, Quito - Ecuador
5* IHG Hotel, Holiday Inn Airport 125 rooms, 3 F&B Outlets, 8 Meeting
Rooms
Sales and Marketing Director
In charge of 4 team members ensuring the highest guest service in
each area.
Train, direct the work of, resolve issues/problems and coach and
counsel the team members to ensure quality in the operations.
Resolve customer issues, complaints, problems in a quick, efficient
manner to maintain a high level of customer satisfaction and quality
Service.
Effectively sold the hotel rooms, outlet and meeting room.
Online and offline marketing of all F&B outlets, Spa, C&E and rooms.
Manage the corporate and agency areas
March 2018 November 2021 Mercure Hotel Alameda, Quito - Ecuador
5* Accor Hotels, 143 rooms, 3 F&B Outlets, 8 Meeting Rooms
Sales and Marketing Manager
In charge of 7 team members ensuring the highest guest service in
each area.
Train, direct the work of, resolve issues/problems and coach and
counsel the team members to ensure quality in the operations.
Resolve customer issues, complaints, problems in a quick, efficient
manner to maintain a high level of customer satisfaction and quality
Service.
Effectively sold the hotel rooms, outlet and meeting room.
Online and offline marketing of all F&B outlets, Spa, C&E and rooms.
Manage the corporate and agency areas
Schedule the shifts of each department according to occupancy and
events
Sales reports, weekly and monthly reports, budgets and selling
strategies
Responsible for learning the service bases of Accor / Mercure, and
strategies of relationship with clients, maximizing the benefits and
achieving the sales goals for Hotel.
Report Directly to General Manager.
November 2016 February 2018 Wyndham Hotels, Quito - Ecuador
Wyndham Quito Airport, 150 rooms, 2 F&B Outlets, 8
Meeting Rooms
Wyndham Garden Quito, 90 rooms, 2 F&B Outlets, 4
Meeting Rooms
November 2016 February 2018 Corporate Sales Manager, Second on Board
In charge of 4 team members ensuring the highest guest service in
each area.
Effectively sold the hotel outlets, rooms, meeting rooms and
ballrooms.
Managed the corporate areas, processed weekly and monthly
reports, budgets and selling strategies.
Train, direct the work of, resolve issues/problems and coach and
counsel the team members to ensure quality in the operations
Resolve customer issues, complaints, problems in a quick, efficient
manner to maintain a high level of customer satisfaction and quality
service
Manage the corporate clients.
Sales reports, weekly and monthly reports, budgets and selling
strategies
Report to Sales and Marketing Manager.
November 2006 November 2016 Swissotel, Quito - Ecuador
5* FHRI Hotels & Resorts, 275 rooms, 7 F&B Outlets, 18 Meeting
Rooms
July 2014 - November 2016 Corporate Sales Manager, Second on Board
In charge of 10 team members ensuring the highest guest service in
each area. (in the absence of the boss)
Effectively sold the hotel outlets, rooms, meeting rooms and
ballrooms.
Managed the corporate areas, processed weekly and monthly
reports, budgets and selling strategies.
Train, direct the work of, resolve issues/problems and coach and
counsel the team members to ensure quality in the operations
Resolve customer issues, complaints, problems in a quick, efficient
manner to maintain a high level of customer satisfaction and quality
service
Manage the corporate clients.
Sales reports, weekly and monthly reports, budgets and selling
strategies
Report to Sales and Marketing Director
July 2011 July 2014 Corporate Sales Manager
Effectively sold the hotel rooms, outlet and meeting room.
Sales reports, weekly and monthly reports, budgets and selling
strategies
Manage the corporate areas
Report to Sales and Marketing Director
August 2008 July 2011 Groups Coordinator
Coordinate the efficient arrival of important Government
Delegations from Qatar, Iran, Indonesia, Venezuela, Chile, Spain,
Switzerland, Japan, United Nations.
Total responsibility of coordinating corporate tours & travel, artists
and government groups
November 2006 August 2008 Front Desk Agent
Areas of responsibility:
Supervise daily shift process ensuring all team members adhere to
standard operating procedures.
Train, direct the work of, resolve issues/problems and coach and
counsel the front desk team members to ensure a quality operation
Resolve customer issues, complaints, problems in a quick, efficient
manner to maintain a high level of customer satisfaction and quality
service
Allocate rooms to expected arrivals after checking the guests
preferences and special requests
Build strong relationships and liaise with all other department's
especially housekeeping, reservations and sales (groups
coordinators).
Actively motivating the team in order to exceed the department
targets as Swiss circle, Guest satisfaction survey (JD Power) and
Upselling
Performs other duties as assigned, requested or deemed necessary
by management.
Ensures safety by following guest check in and security procedures
and reporting suspicious activity to security, manager, or MOD
Participate in hotel committees and task force assignments.
Takes responsibility in the absence of the Front Office Manager
March 2006 November 2006 Hotel Eugenia
3* Local Hotel
March 2006 November 2006 Front Desk Agent
Allocate rooms to expected arrivals after checking guests
preferences and special requests
February 2005 - August 2005 Kempery Tours, Travel Agency. Amazon Region
February 2005 August 2005 Guide / Tour Lider
Groups Logistics coordination, Translation and Guiding
December 2003 May 2004 L Arche Maurice (Tr is Rivieres, Canada)
December 2003 May 2004 Assistant for persons with intellectual disabilities
Sharing Life prepare and eat meals together, live together in a
L Arche home, spend time going on outings, hang out together, plan
celebrations.
Providing direct care and personal support help someone to get
dressed, give medication, assist with mobility and appointments.
Supporting in daily activities drive someone to work, shop for
groceries, run errands, keep the house clean.
Sharing talents and gifts participate in and help to organize
community activities and events.
December 2002 November 2003 Maison Emmanuel (Val Morin, Canada)
December 2002 November 2003 Assistant for persons with physical and intellectual
disabilities
Sharing Life prepare and eat meals together, live together in a
Maison Emmanuel, spend time going on outings, hang out together,
plan celebrations.
Providing direct care and personal support help someone to get
dressed, give medication, assist with mobility and appointments.
Supporting in daily activities drive someone to work, shop for
groceries, run errands, keep the house clean.
Sharing talents and gifts participate in and help to organize
community activities and events.
March 2001 December 2002 C.A EL COMERCIO (RADIO QUITO Y PLATINUM) Quito,
Ecuador.
March 2001 December 2002 Assistant for sales department
Administrative Work
Public Relations
January 2000 December 2000 Assistant for sales department
Administrative Work
Public Relations
October 1999 January 2000 Assistant for sales department
Administrative Work
Public Relations
EDUCATION
2004 2017 Universidad Tecnol gica Equinoccial, Quito - Ecuador
Bachelor in Business Administration with Mention in Tourism and
Natural Preservation.
2001 2002 Universidad Tecnol gica Equinoccial, Quito - Ecuador
2 semesters in Business Administratios with Mention in Marketing.
1996 1999 Colegio La Inmaculada, Quito - Ecuador
Social Sciences Bachelor
LANGUAGES COMPUTER SKILLS
Spanish Mother Tongue Microsoft Office (Word, Excel, Power Point)
English Advanced (B2) Opera, Fidelio, Zeus, Micros
Canva
French Intermediate
German Basic
ACHIEVEMENTS
Sep 2011 Swiss tel Quito, FHRI Hotels & Resorts, Quito, Ecuador
Best Employee of the Month as Group Coordinator
INTERESTS
Travelling, photography, reading
References Available Upon Request
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