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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE Street Address -475-2420 2827 Asbury Avenue Bensalem. PA https://LINKEDIN LINK AVAILABLEProfessional SummaryResult oriented professional with almost 2 years of client focused experience. Excelled in providing superior delivery to customers and partners, skilled communicator with reputation for forging strong business partnership and customers satisfaction.Has industry experience and understands challenges and risks when implementing vertical applications, primarily within Public Sector, and Financial Services SectorSkillsConnectPulseCreative problem solverTableauExceptional Communication skillsDynamics 365Strong client relationSaleforceExcellent problem-solving abilities.MS Office (visio)Professional ExperienceCenTrak, Inc. Newtown, PA Implementation Engineer July 2022 PresentCoordinated with technical team, vendors and customers and implemented customer project.Updated technical knowledge by reading technical publications and participated in various seminars.Developed user Acceptance test and ensured that it was implemented effectively.Provided technical support to customer and company for installation and test carried on network for both hardware and software process.Maintained files and table for various products and services for implementation process.Documented problem tracking system according to required specifications and resolved technical problems.Evaluated pre contract design and ensured compatibility with implementation process and tested it.Maintained good working relationships with technical staff and provided technical support to client.Trained new Implementation Specialists in implementation of project.CenTrak, Inc. Newtown, PASenior RMA Coordinator September 2013 -July2022Interpreted return policy and determines if product can be returned or exchangedAssigned RMA number and sends information to customer regarding return using MK and Salesforce.com.Maintained up to date reports/spreadsheets to facilitate appropriate turn-around time for repair RMAs as well as credit/exchange/replacements to be returned in appropriate time frameResponsible for maintaining and updating RMA forms and training materials and training new users on the RMA process.Supported either Primary or Secondary packaging as neededDeveloped and implemented global packaging standards and processes with regional groups, packaging providers and prepacking suppliers to ensure alignment/compliance with local (parcel, LTL) and global (air, ocean) shipping regulationsDrove continuous improvement throughout the global aftermarket organizations to increase customer satisfaction and internal productivity in-line with key corporate directives, such as minimizing operational cost while expanding distribution footprintDeveloped, implemented and maintained 3PL & Supplier packaging guidelines to create consistency with the external partners in the supply chain to minimize rework and eliminate wasteRecommended alternative packaging solutions based on new innovations, field research, operational efficiencies, damage reporting, and increased shipment densityUsing feedback from multiple sources (PDCs, RDCs, dealers, export affiliates, vendors, contract packager, etc.) continuously improved packaging quality and costSupported the efforts of Parts Logistics to reduce damage on all partsParticipated in every aspect of the implementation from analyzing the customers business requirements from configuring Microsoft Dynamics CRM application to meet the customers needs, to testing support and cut over support for go-liveUnderstand business requirements and translate them into functional requirementsVerified that the application matches requirements and ensure the application meets end user expectationsDocument business requirements and facilitate requirement sign-off with appropriate business stakeholdersProvided in-depth knowledge of Microsoft Dynamics CRMEvaluated current business processes against the standard Microsoft Dynamics CRM functionalityConceptualized and designed a best-practice solution that leverages product and industry knowledge, as directed by business requirementsSocialized and refined detailed functional designs with other project team leads and client business representativesEducationGujrat University, Gujrat IndiaBachelors in Commerce June 2008; GPA: 3.00 |
