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Click here or scroll down to respond to this candidateCandidate's Name
Kingston, Pa Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLECommitted to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision- making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Call ManagementProduct KnowledgeAppointment SchedulingData EntrySchedulingStaff education and trainingRecordkeeping strengthsReport TranscriptionAdministrative SupportActive ListeningDocumentationStrategic sales knowledgeConflict ResolutionQuality ControlLead GenerationRetail store supportDelivery SchedulingStore maintenanceTravel PlanningSales expertiseCustomer RelationsDe-Escalation TechniquesLive chat supportWarranty ServicePayment ProcessingBuilding rapportProblem-solving abilitiesFollow-up skillsRoute ManagementReport creationPROFESSIONAL SUMMARYSKILLSCall triagingDispute ResolutionReceiving supportRecord preparationCall center experiencePromotional supportCustomer ServiceProblem ResolutionClient RelationsDocument ControlCustomer EducationConflict MediationProfessional telephone demeanorStaff TrainingSales closingProduct SalesResearchAccount ManagementMulti-line phone talentStock managementService UpsellingEscalation managementWarehousing functionsCustomer Service Representative, 01/2016 - 11/2019 Xfinity Comcast 1150 PA-315 Suite A, Wilkes-Barre, PA 18702 Responded to customer requests for products, services, and company information. Offered advice and assistance to customers, paying attention to special needs or wants. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Amazon driver, 01/2018 - 08/2020Amazon 1055 Hanover St, Wilkes-Barre, PA 18706Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs. Cleaned and maintained vehicle and assessed vehicle for damage after each shift. Delivered goods and products to customer on time and in excellent condition. Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.Kept detailed mileage and fuel reports to track overall fuel costs. Coordinated efficient routes to avoid delays and optimize schedules. Maintained professional and friendly demeanor during deliveries to uphold company reputation. Customer Service Representative, 05/2020 - 02/2024 WORK HISTORYAstound Communications 1864 N Twp Blvd, Pittston, PA 18640 Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Developed customer service policies and procedures to meet and exceed industry service standards. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Tracked customer service cases and updated service software with customer information. Handled customer inquiries and suggestions courteously and professionally. Assisted customers in navigating company website and placing online orders, improving overall user experience.Processed customer service orders promptly to increase customer satisfaction. business Marketing: business Marketing, 06/2016West side ctc - 75 Evans St, Kingston, PA 18704Continuing education in Business marketingEDUCATION |
