| Candidate Information | | Title | Customer Service Relationship | | Target Location | US-MI-Detroit |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidateRESUMEJohn C Conzett JrHIGHLIGHTS OF EXPERIENCE:- Strength is creating empathy with potential clients to their individual needs.- Doing the right thing to benefit the customer and the company.- Developed teamwork efforts to propose, close, and administer multi-location, multi-decision maker programs- Application oriented, able to follow and customers needs to determine the best solutions and relating that solution to the customer and the company.- Enjoy working with people. Good at and enjoy building relationships both with customers and within the company to accomplish targets and goals.- Every contact with customer continually advancing the customer relationship- Writing and editing skills for various company internal newslettersSKILLS:Presentation Skills;* Competent with Microsoft Office (Word, Excel, Power Point)* Knowledgeable with Customer Relationship Management software* Comfortable speaking to small and large groups and at all levels of the company from factory floor to C-level executive.* Develop programs for presentation specific for the audienceHave quiet room with desk top computer and laptop, separate line with telephonePEOPLE SKILLS:* Highly developed customer service skills; putting the customer first is not a slogan but an action* Diplomatic skills to any type of sales situation from angry customers to the best and happiest customer (bosses too)* Strategic planning, look to the future for and with all customers targeting new business growth with existing products* Have organizational skills to handle multiple projects concurrently and consecutively* Collaborate in a team environment focused on a single goal or on long term goalsEMPLOYMENT HISTORYTeleperformance USA (Remote Work from Home) General Motors Onstar Program; call center 6/1/2020---7/7/2021Salt Lake City, Utah; Onstar Advisor for new car customers introducing them to the General Motors Onstar Infotainment System---Live telephone introduction to the program.William Beaumont Health Systems Nutrition Systems 6/2017 11/2019Royal Oak, MI - worked in various kitchens, cleaning, stocking, all sections of cooking/serving areas.State Farm- Hope Dixon Agency Sales Associate 6/2014 12/2016Sales associate, had four (life, heath, property and casualty) licenses to sell insurance in the state of Michigan. Provided customer service and sold insurance policies.Dialog Direct Customer Advocate for Insurance 5/2012 3/2014Call Center for company providing excellent customer service for their clients and their customers. Answered inbound calls of customers responding to Media Ad for car insurance.Jopat Internet E-commerce Owner and General Manager 1/2009 4/2012Developed and run two e-commerce websites selling natural supplements and outdoor decorative lawn and garden products. Sold business in 2012Power Efficiency Corporation -National Accounts Manager 4/2005 11/2008Marketed and sold a variable energy saving device for machinery. Worked on developing a market for the product through contacting target companies, providing on site demonstrations, engaging plant management in results and progress.JC Electric Sales and Service Sales Manager 2/2001 3/2005Industrial electrical apparatus repair facility. Managed an inside and outside sales team (12 reports) in sales and servicing existing and new customer needs. Annual Sales $8M, increased margin on new product sales by 50% over a 4-year period.Rockwell Automation 1981- 1997Motor Product Manager 1994-1997Account Manager 1988-1994Sales Engineer 1981-1988Sold electric motors and drives throughout Michigan, was product specialist for motors, sold largest motors in company history.EDUCATIONWestern Michigan University Kalamazoo, MIBachelor of Business Administration |
