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Click here or scroll down to respond to this candidateCandidate's Name
Street Address MarlboroughCharlotte, NC Street Address
Phone: PHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESummary of QualificationsProven proficiency to arrange, organize, plan and lead fellow team members in technical projects.Proficient at communicating technical details in terms clients/customer can relate to and interpret their requests into action.General IT Special Expertise Accountable for the management of operations and enhancements of the VA Medical Centershardware, software, security, network, client/server interaction and clinical applications Ensures System and stored file information are properly backed-up and execute system tests toverify restoration can be attained as warranted. Accountable for coding, testing and debugging the systemto guarantee data recovery. Grants consultation and technical guidance to clients/customers via with the settlement of hitchesand difficulties. Report all complication to related staff members and management. Corresponds with fellow team member and administrators to detect and resolve system linkedissues. Provide PowerPoint, Word and Excel documentations to Regional and Upper management onwork schemes for future operations and projects. Organize and sustain collective strategies for the management of new users and overall networkconfiguration.Technical Expertise Operating Systems Windows 2016 Server/Windows 2012 Server/Windows 2008 Server Windows 10/8 and Windows 7 Professional Linux Hardware: Replacing motherboards, hard-drives, CPUs, power supplies,cooling fans, updating drivers Cabling: CAT 5/CAT 6 Networking: TCP/IP, LAN/WAN, Wireless, VPNNetwork Management AD, DNS, DHCPApplications Windows Server Update Services (WSUS) Microsoft System Center 2016 System Center Configuration Manager 2016/2012 SQL Server 2016Microsoft Internet Information Services (IIS) Symantec Backup Exec Symantec Endpoint Protection/ Symantec Antivirus Corporate Edition Microsoft Office Word, Power Point, Excel, Share Point, Visio andAccessInternshipProfessional Experience 1/10/17 5/31/18 W. G. (Bill) Hefner VA Medical Center - Salisbury, NC(Office of Information Technology, SBYVAMC)IT Specialist System Administrator Trained by Facility SCCM administrator to deploy software, softwareupdates and Microsoft updates via SCCM. Implemented OS deploymentvia SCCM. Configure and sustain group policies for administration of client/user andcomputer configuration settings as the site administrator for activedirectory. Accountable for analysis, implementing and tracking projects assigned bythe facility CIO, VISN, Regional and National staff. Transcribe and retain documentation for technical and practicalcustomer/client use. Microsoft Completes Acquisition of Healthcare Software ProviderSentillion (Test and implement a role-based toolbar application calledLaunchpad with single sign-on capability. Information Assurance Assistant Team Leader responsible foridentification and remediation of threats, risks and vulnerabilities. Accountable for the configuration and maintenance of Citrix XenAppservers. Responsible for the performance, reliability, security and recoverability ofserver hardware, operating systems and applications. Assistant to the Supervisor and Senior System Administrator providingleadership, direction, training and technical expertise to members of thesystem administration team and other technical support staff. Implement inventory management related tasks, including elements ofitem management, material coordination, and total inventory control. Manage supply transactions such as receipt of supply shipments,distribution order processing, and manages paperwork associated withsupply and equipment procurementsLinux Administrative OperatorDeveloping server, setup, and installation making sure the system works reliably.Setting up the architecture of the system.Performing routine system maintenance.Reviewing error logs and reporting the error.Deploying changes throughout the system.Managing and maintaining the Linux operating system.Installing, configuring, and updating Linux systems and software.Troubleshooting issues.Responsible for managing and maintaining the Linux operating systemConfigure, and update Linux systems and software, troubleshoot issues, and ensure the system is secure, reliable, and efficient.In-depth knowledge of Linux commands, shell scripting, networking, and system administration.IT Specialist Customer Support Provide email and telephone support at the OI and T help desk by initiatingwork orders and assisting customers with IT related issues. Provide desktop support and responding to help desk initiated work orders. Install, terminate and test CAT5e network cable Install, configure, and maintain computers and peripherals such as printers,document scanners, barcode scanners, and PIV card readers. Ensure installation of the latest operating system service packs, securityupdates and software updates via WSUS and SMS 2012 Configure and maintain group policies for managing user and computerconfiguration settings. Safeguard and warrant systematized network closetswhen supplementing or detaching patch cabling Identify and settle complications in reaction to customer/client describedoccurrences Create and maintain system documentation certify that Help Deskprocedures and IT resource Data is precise. Give timely response to difficult tendencies and outlines in technicalsupport to Project Managers and upper administration.IT Customer Service Analyst Planning the arrangement of actions necessary to accomplish the anygiven assignment. Install, configure and support VA permitted softwareapplications. Install, configure, and maintain computer hardware and computerperipherals. Create and maintain Windows domain user accounts and groups. Assignsystem privileges to appropriate groups. Safeguarding the assimilation ofIT programs and services Creating clarifications to assimilation /interoperability concerns; devising,improving, and organizing IT security procedures that link pre-existingand impending production prerequisites, and employ or broaden, improve,or boost the current structural design; building consigned undertakings;linking intricate methodological constraints to novice or nontechnicalcustomers and clients. Organizing and rendering updates to higher administrative executives onmultifaceted / provocative concerns. Comprising vital Network Security/IT growth developments from planning to reinforcement; calculating theefficiency of inducted technical schemes and amenities; and specifyingassistance on and formulating explanations to an extensive array of relatedtechnical Network Security problems and concerns.Work Experience10/03/1991- 10/03/2003 First Union National Bank/Wachovia National Bank Wells Fargo Mailroom DataEntry Processor 3 (Charlotte, NC)The Mailroom Data Entry Processor 3 position is typically responsible for processing incomingand outgoing mail throughout the US and abroad. A mailroom clerk may weigh and prepareletters and packages for delivery by another source as well as sort incoming mail for inter-officedelivery. Loading and unloading deliveries trucks and operate large machinery such as a forklifton occasion. Cleaning and maintaining a clear workplace. Problem solving skills cultivated in acustomer service roles.Parts Sales Manager, February 2006 - March 2011AUTO Zone, Charlotte, NC Managed Parts Department of auto parts retailer. Allocates and balances assignment amongemployees in harmony with conventional workflow or job concentration and ensures timelyaccomplishment of assigned workload. Sustains current knowledge and answers questions ofother employees on techniques, policies, directives, or other procedures as necessary and obtainsvital information or decisions from supervisor on problems. Monitors status and progress of work and makes day-to-day adjustments in accordance withestablished priorities. Opened and closed the store. Maintains stock at primary and secondary inventory locations for allCharlotte area locations, including pulling stock inventory and material from inventory fordelivery, replenishing stock inventory, interacting with customers to resolve issues, maintainingrecords on stock levels. Responsible for item inventory; sorted all parts and managedmerchandising Organized the work schedule for 1st and 2nd shift employees. Performs inventory using bar codeequipment and resolves differences between records and physical count of stock. Make certainareas are cleaned in accordance with Auto Zone principles as published in infection controlguidelines.Housekeeping W-27/1/18 3/16/19 W. G. (Bill) Hefner VA Medical Center - Salisbury, NC Able to adjust tone and style in proportion to customers/clients knowledgeof the specific topic. Can explain complex issues to colleagues and clientsalike. Makes beds, remove and changes sheets, towels, and other linens. Thoroughly cleans guest room to include dusting, waxing and polishingfurniture, sweeping floors, vacuuming and shampooing rugs, emptyingashtrays and wastebaskets, and sanitizing lavatories.05/12/19- 10/24/2022Medical Reimbursement Technician (GS-6)Remote/Work from HomeOteen V. A.: MACPAC - 128 Bingham Rd Asheville, NC 28806Phone PHONE NUMBER AVAILABLE Accountable for the confirmation of US Armed Forces Veterans' insurance coverage for inpatient and outpatient services. Validates benefits, policy number, pre-certification prerequisites, Insurance contact information, and effective dates of coverage. Accountable for all reimbursable billing undertakings containing consideration of (professional services and facility services, sharing agreements, Medicare, and pharmacy billing, etc.) Confirms that all billable cases are recognized and that bills are generated. Acquires data required for tort cases, workman's compensation, OWCP, and personal injury cases. Certifies claims for billing purposes confirming entitlement and referring uncertain coding for review. Accountable for billing, including humanitarian, workman's compensation and no-fault auto calamities. Employs payments to the proper bill or refunds to the applicable party. Implements follow-up on explanation of benefits received from third-party carriers to maximize revenue and reviews payments to safeguard reliability with insurance policy terms.9/15/2022- 11/26/2023Pride Staff Employment AgencyRemote/Work from Home5 Regent Park Boulevard, Unit 12Asheville, NC 28806Position: Help Desk IT Analyst 1Main Job Duties and ResponsibilitiesRespond to requests for technical assistance from customers and clients, via phone, chat or emailDiagnose and resolve technical hardware and software issues of all store in the companyResearch questions using available information resources (KBs Knowledge Base Solutions)Advise user on appropriate action (IT Helpdesk Team Assistance)Follow standard help desk proceduresLog all help desk interactionsAdminister help desk softwareFollow up with customers and users to ensure complete resolution of issuesRedirect problems to correct resourceIdentify and escalate situations requiring urgent attention (Escalate specific issue to Technicians)Track and route problems and requests and document resolutionsResolve technical problems with Local Area Networks and Wide Area networksPrepare activity reportsInform management of recurring problems (Store Outages/Wi-Fi Issue/Store-wide issues/etc.Stay current with system information, changes and updates (Daily)Help update training manuals for new and revised software and hardwareTrain computer users as necessaryRemote into computer and other devices (Pin pads/handhelds/printers/employee/manager software etc.Customer Service and Soft skill/Profession interactions with all Ingles employee that call the HelpdeskMy ReferencesTisha Stowe: Phone PHONE NUMBER AVAILABLE Email EMAIL AVAILABLESean Brandon: Phone PHONE NUMBER AVAILABLE Email EMAIL AVAILABLEUmar Abdul Haqq: Phone PHONE NUMBER AVAILABLE Email EMAIL AVAILABLEWillie Jones: Phone PHONE NUMBER AVAILABLE/PHONE NUMBER AVAILABLE Email EMAIL AVAILABLEBrain James: Phone PHONE NUMBER AVAILABLE Email Tecboy08@yahoo.Personal Qualities Self-Motivated with a strong concentration on Attention to Detail, ProblemSolving and Customer Service oral communication. Able to adjust tone and style in proportion to customers/clients knowledgeof the specific topic. Can explain complex issues to colleagues and clientsalike. Have a positive attitude, which allows for a smooth flow of productivity withoutmuch supervision. Leadership ability which stems from a assembly of assorted other soft skills,for example, a general positive viewpoint on any posed issue. With the capacity tocommunicate efficiently and a skill for both self-motivation and motivatingothers. Self-awareness and ability to know when to accept responsibility for any errorswith a beneficial amount of humility.ObjectivePursuing a career with a solid company, that will give me an opportunity to enhance myprofessionalism and technical skill in Information Technology (Network Security)EducationBachelors of Science in Computer and Information Science/Network Security (September 2016)ECPI University Charlotte, NC GPA 3.35A.S. Computer and Information Science (February 2014)ECPI University Greensboro, NCMajor: Information Technology (Network Security) Member, Phi Theta Kappa Honor Society Actively Pursuing CCNASKILLS Customer service/Organizational skills/Managerial experience Microsoft Office - Word, PowerPoint, Excel, Visio, and Access Email Services (Exchange 2013) and Internet Research Linux administration Fedora, Apache, Redhat, Ubuntu and Yellow dog Database Management (Visio/Access) Web interface design Website Management Cisco - Routers/Switches Windows Server 2012/Active Directory/PowerShell/Exchange 2013 Networking Security (Ethical Hacking/Virus Removal) Wireless security/Securing networks/Computer Repair Information Technology Project Management 4 years US Armed Forces (ARMY) Telecommunications E-4, Served in Operation Desert StormExtra-Curricular InvolvementECPI University (Charlotte Campus), President of the Veterans Students Organization (2016). |
