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Title Customer Service Quality Assurance
Target Location US-GA-Douglasville
Email Available with paid plan
Phone Available with paid plan
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEDiligent and detail-oriented professional with a successful background in cultivating and strengthening professional relationships while driving revenue, growth, and profitability. Strategic professional with a passion for excellence and attention to detail. Track record of recruiting, onboarding, and retaining quality personnel. Vast experience in inspiring and empowering teams to achieve their full potential while fostering a collaborative and inclusive work environment.Strategic Planning Budgeting Compliance & Risk Management Troubleshooting Field Service Operations Performance Evaluation Financial AcumenSafety Compliance Cost Estimation Quality Assurance Customer Service Reporting and Documentation RetentionInterdepartmental Collaborator and Leader Flexibility Resource Management Emotional Resilience High-Quality Relationship Building Oral, Written, and Digital Communication Team Building and MentorshipAdvanced Problem-Solving Attentive Result-Oriented Critical ThinkerInnovation  Adept at thinking outside the box to identify unique solutions and improvements.Macro Management  Foster cross-functional collaboration while maintaining a big-picture perspective to ensure cohesive and impactful outcomes.Adversity - Successfully bounce back from setbacks and maintain composure in challenging situations.Leadership  Thrive from leading and motivating teams; providing direction, support, and guidance to achieve collective goals.Microsoft SuitePizza HutRestaurant General Manager 50+ (hpw) October 2023  Present Manage daily operations of a carry-out and delivery restaurant.Build schedules to provide outstanding customer service while achieving Cost of Labor goals.Recruit, hire, on-board, and train new team members.Oversee inventory to include nightly and weekly counts, food and beverage ordering, and ensuring store operates within company Cost of Sales guidelines.Always maintain a safe and clean environment.Super Deals RV, Temple. GAService Manager 40+ (hpw) June 2023  October 2023Oversee team of service technicians to provide quality repairs and great customer service.Contact customers intake RVs, and document concerns.Schedule technicians to preform diagnostics and repairs.Ensure work orders are opened and claims are filed accurately and in a timely manner.Follow up with technicians to ensure work is being done correctly and efficiently.InstacartDelivery Driver P/T April 2023  Present Shopped and delivered products to customers.Used various programs to accept orders, choose items, and navigate to drop off location.Maintained contact with the customer to relay any changes or additions.Always provides great customer service.UberDriver P/T September 2018 - Present Pick up and drop off customers.Used proprietary applications to receive customer pick up and drop off locations.Always provides a safe environment for riders.GXO LogisticsTransportation Supervisor 40+ (hpw) September 2021  February 2022 Managed a team of five responsible for the movement and tracking of all inbound, outbound, and staged trailers for a warehouse operation servicing client sites across the Eastern United States.Used third party software to track location of assets while on the assigned property.Communicated with other departments to determine asset needs throughout the day.Walked property twice daily to ensure proper location recording of all trailers.Level Up Lawn ServicesOwner  Operator 50+ (hpw) April 2017 - September 2021 Sole Proprietor of lawn maintenance company.Used online platforms to engage with the public and acquire new business.Scheduled, completed estimates, and performed various lawn maintenance services.Provided outstanding customer service to ensure business retention.Maintained equipment.Kept records of all transactions for tax purposes.Sun Pet Ltd.Transportation Manager 50+ (hpw) April 2007  March 2017 Managed the Transportation Department for one of the largest live animal distributors in the US.Responsible for daily operations of a department with 50 drivers, 3 managers, and 7 support personnel.Kept time records of all team members.Maintained and audited routes for new and old business to ensure overall efficiency and outstanding customer support.Responsible for recruiting, vetting, onboarding, and training all new hires.Maintained balanced budget of $3.5M annually.Coached, counseled, and administered progressive discipline as necessary.Scheduled maintenance for a fleet of 50 vehicles to ensure safety and maximum life of vehicles.Monitored driver safety through GPS tracking system and followed up with drivers as needed.Audited drivers logs for completion and accuracy as well as hours of service compliance.ACADEMIC HISTORYLithia Springs Comprehensive High School Lithia Springs, GAAREA OF EXPERTISECORE STRENGTHSHIGHLIGHTSSOFTWARE/TECHNICALEMPLOYMENT

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