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Click here or scroll down to respond to this candidateCandidate's Name
Logistics CoordinatorStrategic and forward-thinking business leader with a proven background managing logistics and operations in the Government and Freight forwarding industries. Detail-oriented with demonstrated skills in managing operations to increase efficiency and maximize business performance. Highly organized with strong leadership and communications skills.Work History2022-10 - 2024-01Risk Management CoordinatorR2 LogisticsResearched and developed risk assessment by verifying legitimacy of carriers before contract was signed.Improved service level of legitimate carriers by 90%.Approved and declined carriers based off SOP Research, Email Management, Analyze or interpret logistics data involving customer service, forecasting, procurement, manufacturing, inventory, transportation, or warehousingApplied logistics modeling techniques to address issues, such as operational process improvement.Managed day to day operations of carrier procedures.Conducted regular capacity reviews to identify areas for improvement and develop action plans.Implemented proactive measures to prevent capacity-related issues, ensuring uninterrupted service delivery.Managed vendor relationships to secure necessary resources and ensure timely delivery of services.2021-12 - 2022-10Logistics CoordinatorMNX Global LogisticsCommunicated with vendors and agents professionally and timely for alerts and status on shipments, as well as escalated issues at handImproved order accuracy through meticulous data entry and verification processes.Urgent medical air freight transplant for patients with 100% success rate.Worked all the varied roles of a Logistics Coordinator in addition to keeping a special eye on key accountsChecked shipments daily for SOP adherence.Trained new employees on logistics procedures, promoting a consistent approach across the team.Handled all escalations, managing and following all escalation processes accurately.Advised clients on transportation and payment methods.Checked import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group.Contacted vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs.Determined method of shipment and prepare bills of lading, invoices, and other shipping documentsEntered shipping information into a computer.2019-06 - 2021-06Government OperationsLandstar SJXMaintained ongoing customer and vendor relationships.Ordered processing and routing, shipping tracking and general data input.Communicated timely with clients and or consignee and or vendors regarding any issues affecting shipments.Negotiated contracts with vendors for optimal pricing, ensuring the best value for the agencys resources.Implemented processes and procedures to improve overall efficiency in operations. Improved overall efficiency by accurately filing documentation with 99% approval rate.Security clearance with International Airfreight2014-05 - 2015-06Business Capacity MangerSunteck TransportManaged company fleet to cut cost of outsourcing freightDelivered high demand for new customers need for trucksAssisted Sunteck agents with utilizing company trucksPrepared or validate documentation on automated logistics or maintenance-data reporting or management information systemsBrokerageProposed logistics solutions for customersProvided logistical facility or capacity planning analysis for distribution or transportation functionsProvided logistics technology or information for effective and efficient support of product, equipment, or system manufacturing or serviceReviewed contractual commitments, customer specifications, or related information to determine logistics or support requirements.2012-05 - 2013-06Customer Care AgentMomentum TransportationDelivered time critical high volume customer service for key accountsPlanned freight loads resulting in value optimizationResponsible for the track and trace for high value shipments.Increased issue resolution rate by 20% through continuous training and performance evaluation.Managed high call volume while maintaining exceptional service quality for all customers.Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.Developed strong relationships with key accounts, leading to increased client retention rates by 65%.EducationHigh School DiplomaNortheast High School - Pasadena, MDAbility Summary - Areas Of ExpertiseSupply ChainStrong Analytical SkillsStrategic PlanningCustomer RelationsContract ManagementOperations ManagementContactAddressJacksonville, FL 32256PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLEWWWhttps://bold.pro/my/Candidate's Name /356SkillsInteragency Coordination Proficient in AS 400, & TMSExcellent Communication Policy DevelopmentAdaptability and Flexibility Process ImprovementsInterpersonal Skills Problem-SolvingResearch and reporting Demand forecastingOrganizational Development Business process improvementLogistics Management Analysis and reportingProject Management Compliance understandingOperational Efficiency Performance ImprovementCustomer Relationships Capacity PlanningOperations Management Quality AssuranceContract Administration Customer Service ManagementAdministrative Management Customer RetentionAttention to Detail Data AnalysisAnalytical Thinking Organizational SkillsOperations Oversight Time management abilitiesTeam Leadership LogisticsDesktops, Laptops, and Mobile DevicesRelationship Building |
