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Click here or scroll down to respond to this candidateCandidate's Name
Administrative & Customer Service ExpertEDUCATIONSuffolk Community College- Selden, N.Y.Street Address - 2007Associate Degree of Liberal Arts & SciencesPROFILEVeterinary Medicine has filledmy work history for over 15years, in three states.I have more to offer.This is designed to showcaseenvironments and skills that canbe applied to additionalindustries. I am comfortablebeing the chaos coordinatorto a front desk or office.Administrative roles welcome!Solid history and referencesfurnished upon request.CONTACTPHONE:PHONE NUMBER AVAILABLEWEBSITE:LINKEDIN LINK AVAILABLEEMAIL:EMAIL AVAILABLESKILLS Documentation & RecordsManagement Supervisory Experience OSHA/HIPPA Compliant Emotional Intelligence High Stress Situations Analytical Ability Empathetic Nature Mathematically Inclined Detail-Oriented Navigating and researchingState laws and statutesWORK EXPERIENCEClay County Tax Collector- Green Cove Springs, F.L. {Guest Services Representative/Clerk} 4/2023- PresentAssist over 25 customers per shift, in person, with motor vehicle and license transactions Process vehicle (vessel and trailer) title transfers, annual registrations and renewals, license plate services and parking permitsReview immigration documents and state statutes to verify legal presence and status for state identification and drivers licensesScan and verify documents for Real ID ComplianceAssist customers concealed carry permits and hunting and fishing licenses (via Federal Wildlife Commission) Review customer record and assist in clearing sanctions placed on licenses to rectify suspensions Conduct driving skills exams (road tests)Set up customers for exams to endorse general knowledge requirements of Florida class E and CDL licensing Conduct eye exam for acuity to pass drivers license requirements Encourage customers to complete voters registration and organ donation approval Review vehicle insurance policy documentation for license (financial responsibility) suspensions, auto registrations, DUI compliance, and new title requirements Review and process county property taxesBalance personal cash drawer each shift with supporting financial reports Act as detective, mechanic, therapist and ophthalmologist during respective processes of assisting customers and verifying documentationResearch state statutes and Florida Department of Highways and Safety protocols Grasp and utilize state sites and programs (DAVID, Orion, Frivis) Usage of Kronos and Workday and government equipment/programs Participation with team members in charitable events and nonprofit campaigns Flexibility to travel to all office locations as needed for staffing ratios MARS Inc.- BluePearl Pet Emergency- Gainesville, F.L. {Client Service Coordinator III} 3/20223/2023Pulse Program leader (Monitoring NPS and client surveys, then educating entire team on effects and how to maintain and improve our scores)Superior client service (above and beyond style)Trained new CSC staffCommunicate with vendors as per Management re: construction, vending machines, Cintas, etc. Contribute to location weekly team newsletter in content and design Created daily and monthly financial reportsHeavy emailing, multi-line phone system and medical records documentation Scheduled Fedex pickup for time sensitive deliveries (lab samples and blood) Coastal Cooperage Pools Inc., Brunswick, G.A. {Office Manager} 08/201510/2016Created work orders based on customer concerns and maintenance staff observations Alliance with Clients and Office- assisted to solve billing issues, complaints, requests, etc. Financial and Quickbooks Administrator- check signer Weekly Payroll- calculation of payable hours, submission to accountants, and processing of checks, to include payroll taxes payments and Workmans Compensation monthly rates Accounts Payable- created method to process payments for utilities, taxes, and suppliers and placed/approved purchase orders, communicating with vendors for returns, credits, and payment plans to maintain positive account standings Accounts Receivable- Increased profits by accurate billing of monthly pool maintenance and daily work orders Created system to track petty cash, check ledgers, and cash receipts and all invoices to reconcile accounts HR duties- Approved time off requests, created supervisions, letters of termination, new hire paperwork, background checks, applications, wage garnishments (Child Support), employee advances, Workmans Comp claims, and implemented Employee Handbook guidelines Facilitated staff meetings with owners via speeches, PowerPoints and Excel spreadsheets |
