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Title Quality Assurance Scrum Master
Target Location US-CO-Colorado Springs
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Candidate's Name
Colorado Springs, CO Street Address -494-3055 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLESUMMARYEnthusiastic aspiring Information Technology professional and US Army Veteran of 7 years. Presently hold an Active Secret Clearance. Gained experience in Quality Assurance while in the military but always held a passion for the IT industry. Completed master's Coursework in Logistics management as well as recently completed the ITILv4 course and working towards certificate completion at ACI Learning to prepare for an entry-level IT position.SKILLSTroubleshootingActive DirectoryAgileCall Center TriageiCloud, Virtual MigrationsTCP/IP, LAN, WAN, VLAN, VPN, VOIPOperating SystemsIdentify Security ThreatsSaaSRemote Desktop UtilityConflict ManagementMicrosoft Office 365Data BackupNetwork DesignHardware MaintenanceSAP SoftwareScrum MasterEDUCATION & TECHNICAL TRAININGACI Learning August 2023PeopleCert ITIL 4 Foundation September 2023Colorado Technical University, Colorado Springs, CO OnlineMaster's degree in Logistics Management February 2021Nnamdi Azikiwe University, Awka, NigeriaBachelors degree in political science October2002PROFESSIONAL EXPERIENCEUS Army  Various Locations 2010  PresentSenior Maintenance SupervisorSupport and facilitate a safe and ethical working environment and culture.Ensure the equipment engineering support for different projects.Acquires and understands the project goals from the Commander, specific documentation, and the kickoff meeting.Set up the procedure for control of discipline activities.Contributes to defining the discipline list of activities, list of deliverables, and time schedule in accordance with the Commander's intent.Coordinates the evaluation of the design changes to the original scope of work and verifies the implementation of those approved.Reports to the project staff and to the client whenever necessary.Ensures follow-up activities.Works with the Product Owner to align the team with the product vision, sprint goals, and other necessary informationCreates an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflictsChampions continuous improvement activities to reduce waste and increase productivity; coaches teams to conduct continuous improvement eventsSeeks opportunities for improvement to the overall effectiveness of teams and the organizationCommunicates organizational impediments to leadership; clears impediments for the teamEmbraces the concept of continuous learning in the personal journey and instills the same in the team(s) I coachMotor Control SergeantQuality assurance and quality control Inspector.Modification management information system coordinator.Demonstrates effective teamwork with all staff from diverse backgrounds.Plans and manages crew maintenance activities.Manages department budget and capital expenditures.Develop maintenance routines and procedures.Shop ForemanSupervising and training staff in skill development.Creating and managing the mechanics, maintenance, and work schedules.Overseeing work to anticipate, detect, and address factors that impede operations.Record and report mechanics needs to the Senior Unit Leader.Creating and managing mechanics schedules.Checking the progress of repairs and service.United States Army ReservesTeam LeaderSupplied the Army with the fuel it needed to maintain a state of readiness at all times.Supervised and managed the reception, storage, and shipping of bulk or packaged petroleum-based products.Tested the fuel to ensure it was useable, clean, and effective.Refueled all vehicles that the United States Army used for transportation.Obtained and used an active Secret Clearance to handle sensitive and confidential information.Abrams Systems Maintainer ColoradoPerform repairs for turbine engines, diagnose engine and system malfunctions and safety risks, and achieve a 90% on-time completion rate and a 95% customer satisfaction score.Educate maintenance control sergeants on the repair needs, propose cost-effective solutions, and build long-term relationships based on trust integrity.ADDITIONAL JOB TRAININGMaster Resiliency Trainer Course February 2018Safety Officer Course February 2022Senior Leader Course February 2020Advance Leader course May 2016Equal Opportunity Leader course March 2022Certified Scrum Master (CSM)International Scrum Institute March 2023Certified Scrum Product Owner (CSPO)International Scrum Institute March 2023Certified Kanban expertInternational Scrum Institute March 2023Kanban Project ManagerInternational Scrum Institute

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