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Candidate's Name , CPTLancaster, PA PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLECertified Phlebotomist Technician / Medical Office Assistant/ GI TechnicianDeliver empathetic care during procedures and efficiently perform venipuncture, specimen collection, and processing. Leverage medical office administrative support skills within hospital and medical center environments with technical skills to provide cross-functional services. Excellent communication, collaboration, and teamwork skills. Continually champion culture of inclusion and diversity. Speak fluent English and Jamaican Patois with intermediate Spanish languages.Areas of ExpertiseVenipuncture / Capillary PunctureBlood Collection / StorageInfection Control / SterilizationQuality Assurance / ControlEPIC / NextGen EHR SoftwarePolicy & Procedures ComplianceData / Information ManagementMedical TerminologyMedical Office Administrative SupportMS Word, Excel, PowerPointCareer ExperiencePennstate Health Lancaster Medical Center Lancaster, PAGastrointestinal Technician 5/2023 - PresentUnder direct supervision, performs duties that include, but are not limited to, procedure room setup, pre-procedure inspection/testing of all equipment used during a host of GI procedures (e.g., colonoscopy, EGD, ERCP, EUS, etc.), room cleaning, room stocking, and room preparation for the next patient.Assists the physician and/or nursing staff by providing direct and indirect patient care during the procedure.Ensures that required endoscopic equipment and supplies are set up, inspected, and tested prior to procedure.Assists the physician and/or nursing staff with the collection and labeling of tissue biopsy samplesCompetently uses electrocautery and hemostatic devices, to include clip deployment.Under direct supervision of the physician, assists with submucosal injection of medications, lifting agents, or marking agentsDemonstrates and maintains competency in use of the injector needle and injection procedureAssists with the reprocessing of all endoscopic equipment, according to the standards of the entityAssists the nursing staff with the admission/recovery of patients, within their scope of practice, and provides transportation of patients as neededparticipating in the endoscopy and fire safety timeouts, as well as the final debrief performed after the procedure.Key Contributors:Maintains and demonstrates clinical competencyAn integral member of the team in which ensures safety measures are followed by actively.Broome Oncology, Binghamton, NYExecutive Medial Assistant, 12/2021  2/2023Coordinate chemotherapy treatments among providers, inpatient / outpatient departments, pharmacy, and hospital admission department to ensure efficient and accurate patient treatments. Prepare patients for physician and nurse visits and chemotherapy treatments by taking vital signs and obtaining medication list. Conduct anticoagulant venipunctures. Complete administrative and clerical functions and coordinate meetings between physicians. Order tumor profiling testing on biopsy samples and Oncotype DX, FoundationOne CDx, Caris profile tumor, and breast cancer index testing. Use EPIC and MEDENT EMR systems and Soarian Cerner for supporting healthcare processes. Coordinate in-home or hospital physical therapy sessions for patients, coordinate biopsy procedures, assist in biopsy surgeries, and conduct weekly EKGs.Key Contributions:Work cloProvide compassionate, empathetic, and patient care for patients with highly challenging health conditions.Continually meet deadlines and communicate effectively with other healthcare professionals.UHS Wilson Medical Center, Johnson City, NYCertified Phlebotomy Technician (CPT) / Medical Office Assistant, 10/2018  12/2021Performed venipuncture, aliquot, and centrifuge in outpatient settings and in hospital, as well as nursing homes draws and transcribe requisitions. Checked vital signs and collected and processed quality specimens according to safety / OSHA regulations and organizational policies and procedures. Administered rapid tests, including flu, COVID-19, and strep testing. Followed all established specimen collection, labeling, transportation, and handling procedures. Assisted clinicians, assessed patient condition, and conveyed physician's orders to patient. Maintained inventory, vaccines, and needles, checked product expiration dates, and updated documentation.Key Contributions:Delivered empathetic and understanding care while holding self to highest ethical standards.Communicated with patients of diverse backgrounds, languages, ages, and cultures.Continually applied exceptional time management, prioritization, and organization skills.Trained and mentored new hires in procedures and collaborated with team members.A.O. Fox Hospital, Oneonta, NYCPT / Medical Office Assistant, 1/2018  8/2018Provided phlebotomy and administrative support for 67-bed teaching hospital providing emergency services and comprehensive inpatient and outpatient services. Processed, aliquoted, and separated serum plasma and whole blood. Assisted lab team with aliquoting fecal matter and with sputum processing. Collected blood samples from patients in office and in outpatient nursing home facilities. Transported off-site and home draw samples to lab as time and temperature-sensitive specimens. Helped train new hires and oversaw lab flow.Key Contributions:Continually met goals in both self managed and team environment with competing demands and priorities.Ensured fully functional medical office administration, overseeing workflow for daily operations.Otolaryngology Center, LTD, Kingston, Jamaica WIPhysician Assistant / Medical Assistant / Audiogram Technician, 5/2009  8/2014Delivered clinical and administrative support to providers and ensured efficient front-end office operations. Greeted and checked in patients, obtained release of medical records, collected co-pays, and scheduled patients for pre and post-op appointments. Assisted physicians with minor surgeries and provided audio hearing testing.Key Contributions:Served as first point of contact while ensuring patient-focused service.Education and CredentialsBachelor of Science (expected, Spring 2026SUNY Morrisville, Norwich Campus  Norwich, NYProfessional TrainingMedical Assistant Training (12/2021)Broome OncologyEKG (11/2020)UHS Wilson Medical Center  Johnson City, NYProfessional CertificatesStop The Bleed Course (2022)American College Of Surgeons COMMITTEE ON TRAUMA - Wilson Trauma programMedical Terminology Certificate (11/2018)DCMO BOCES, Norwich Campus  Norwich, NYCertified Phlebotomy Technician (CPT) (10/2018)DCMO BOCES, Norwich Campus  Norwich, NYCPR Certificate (2018)American Heart AssociationAudiogram Technician Certificate (5/2011)Otolaryngology Center, LTD, Kingston, Jamaica WI