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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Cripple Creek Dr.
Duncanville, TX Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE (professional)
EMAIL AVAILABLE (personal)
Objective
Responsible and well-organized candidate looking for full-time job in customer service and
clerical roles, both locally and remotely. I want to reinforce my newly acquired work ethic
while adhering to my employer s policies to support the company s sustainability both now and
in the future.
Experience
May 2016 - July 2016
Enriched Schools- 643 Magazine St., Ste. 206, New Orleans, LA. 70130 - Summer
Intern/ Clerical Assistant
Answering, directing, and making phone calls on behalf of the company.
Sorted and developed a new filing system for efficient record-keeping and feasible
retrieval.
Managing office operations such as office supplies, inventory, and equipment
maintenance.
Maintain the utmost discretion when dealing with confidential paperwork for data entry to
continuously update.
Distributing daily mail.
Provided clerical support such as composing emails, documents, and faxes.
Served as a receptionist when guests arrived to either help them find the appropriate
person or schedule an appointment.
March 2017- June 2020
Dallas College, Mountain View Campus, W. 4849 Illinois Ave., Dallas, TX 75211 - Work
Study/ Student Call Center Associate
I worked with a team of six other work study students to help develop efficient methods
for handling incoming callers queries, including memorizing a script.
Answered upwards of 40+ calls daily, including helping registered students sign up for
classes and meetings with advisory teams.
Both informed and notified callers about institution knowledge such as on-campus
events, hours of availability for advisors, and scheduled holiday breaks, as well as
answering overall school-related questions as necessary for both parents and students.
Often retrieved and updated confidential data information for students recordkeeping.
October 2017 - January 2018 (Seasonal) / August 13th, 2020- August 20th, 2023 (Part-Time)
Amazon UTX4, 6627 Maple Ave., Dallas, TX 75235
Grocery Picker
Managing pick-ticket orders
Labeling and staging items correctly for delivery
Pulling warehouse products from shelves based on number, size, color, and quantity.
Operating scanners so that the proper order is picked and inventory is managed
accurately.
Overviewing stock replenishment
Packed paper bags with groceries to have them shipped off for delivery to satisfied
customers doorsteps.
I worked in the freezer, finding dairy, poultry, and produce for customers.
April 2018 - May 2018
La Madeleine French Bakery & Cafe, 6430 N. MacArthur Blvd., Irving, TX 75034
Cashier
Maintain tidy checkout areas.
Cross-sell specialties while introducing new ones.
Processing refunds, issuing receipts, and exchanging incorrect or dissatisfied orders.
Bagging and wrapping purchases to ensure safe transport while making sure customers
were satisfied with their ordered meal.
July 2018 - January 2020
FEDEX, 3901 Adler Dr., Dallas, TX 75211
Material Handler
Unloading 48- to 52-foot trucks
Scanning and placing returned packages on a conveyor belt to be transferred to
designated liquidation businesses.
Maintained workspace once both unloading and shipment return processing were
completed.
December 13th, 2021 - April 16th, 2023
American Specialty Health, 12800 N. Meridian St., Carmel, IN 46032
Customer Service Representative
Trained to interact in a positive and respectful manner while maintaining cooperative
working relationships with internal and external customers .
Utilize and summarize defined criteria for member qualification for health management
programs.
Managed time to ensure calls are answered within the required timeframe and follow up
with additional inquiries.
Attend and participate in employee meetings to discuss issues and teamwork among
different departments.
Placed outbound calls to ASH members when requested to identify referral sources.
Provide accurate answers to member inquiries by following standard policies and
procedures.
Provide administrative support and document management digitally with data entry for
member records while also reporting and solving any record discrepancies over the
phone.
Delivering information about premium ASH Fitness and Exercise packages as well as
limited-time special offers.
Advocate for and influence customers to develop effective solutions to ensure member
satisfaction with our health management programs.
Coordinate access to health management coaches when clinical advice or information is
necessary to support the member.
Both schedule and initiate appointments on behalf of health management coaches.
Collect members' co-payments when necessary.
June 5th 2023 - August 11th 2023 (Seasonal/Remote)
PFSWeb, 9250 N. Royal Lane Suite 100. Irving, TX 75063
Birkenstock Customer Service Agent
Responsible for placing and editing customers orders online as requested over the phone.
Informing consumers of updates about package arrivals via UPS
Creating return labels
Filing Lost Package Claims as requested on behalf of both the customer and manager via
UPS.
Overviewing customers case statuses for the manager s signature, such as inputting
requests for reimbursement approval within the 30-day return policy and late package
arrivals.
Routinely update customers case profiles and review previous notes detailing the initial
reason for their call in Salesforce.
Giving customers redirectives for specifications on the company s FAQs, such as return
instructions and shipping policies, exchanges, order status, preferred payment methods,
and processing of reimbursement.
Tracking orders via UPS, IBM, and Signify.
Providing solutions for customers concerns about change of interest for returns,
exchanges, and shoe repair assistance
Answering consumers questions and concerns pertaining to first-time member benefits
when joining, general product and retail inquiries, as well as sizing and fitting
knowledge.
Following procedures for customer escalation along with taking ownership of difficult
cases.
October 24th 2023 - December 8th 2023 (Full Time/Remote)
Concentrix CVG Customer Management Group Inc., 8000 BayMeadows Way, Jacksonville,
FL, 32256
Answering inbound calls through two omnichannel cloud contact centers.
Complete the HIPAA verification process before adhering to the member s request.
Schedule rides for the elderly from their residence to their destination within a 50-mile
commute via one-way trip, round-trip trip, or multi-leg trip.
Verify appointments and members' information through SafeRide while ensuring recommended
pick-up time, ETA, and type of transportation for commutes via Uber or Lyft.
Confirm the member s profile upon and after arrival at the destination as a mobility
requirement for safety precautions and for the company s further improvement.
Transfer members to other recommended lines of transportation services in the area if
cancellation or rescheduling is to ensue.
Update previous notes for members for confirmation purposes as well as reminders for
drivers upon arrival when picking up members from their destination.
Education
Joseph S. Clark Preparatory High School, 1301 N. Derbigny St., New Orleans, LA 70116
High School Diploma, Summer, May 2016
Dallas College, Mountain View Campus, W. Illinois Ave, Dallas, TX 75211
Associates Of Arts Degree in General Studies, Spring, May 2021
Level I Certificate in Business Administration Human Resources, Winter, December 2022
Licenses
WorkReadyU Program for Medical Billing & Coding, Certification TBA, Summer 2023
Texas Food Handler Permit, October 2023
Knowledge & Skills
Google Docs
Google Slides
Microsoft Word 2016
Microsoft Excel 2016
Salesforce
IBM
UPS
Amazon Connect
Basics of Reimbursement Processing
Basics of Tracking Orders
Genesys Omnichannel
Maestro 8
Avaya, One-X Agent
Microsoft Edge
SafeRide
Equipment Savvy
Relaying the company s Inquiry guidelines in layman s terms
Safety Standards
Food Safety Procedures
Food Products
Food Carts
Food Warmers
Cooking Surfaces
Assembly Line
Sanitation Regulations
** For Further Interest in Position Opportunities, my days and hours of availability are
specified below (you may also provide emails during these hours as well):
Mondays through Fridays
8:30 a.m. to 2:30 p.m. and 4:30 p.m. to 5:30 p.m.
Saturdays
9:30 a.m. to 5:30 p.m.
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