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Click here or scroll down to respond to this candidate Candidate's Name
Email ID: EMAIL AVAILABLEPhone No: PHONE NUMBER AVAILABLEProfessional Summary:
Over all 3 years of experience in IT Support Technician with hardware, software, installation, configuration, and maintenance of Microsoft Oper.ating Systems. Hands-on experience in maintaining system operations and resolving troubleshooting tickets in various environments, including Windows 10, Windows 11, and MAC. Experience with the Installation, Configurations, maintenance, and support on heterogeneous platforms like Red Hat Linux, Centos Linux, VMware, Virtual Box, and Windows. Install and configure Cisco series routers and Cisco switches routing protocols RIP, EIGRP and OSPF configure VLAN, ACLs troubleshoot LAN and WAN problems. Created tickets using ServiceNow for hardware failures, printer failures, troubleshoot hardware issues with clients over the phone for first-time resolution. Experienced Managing Active Directory, Group Policy, and Groups. Knowledge of core networking concepts including TCP/IP, DHCP, DNS, LAN/WAN and Firewall. Experience in Windows Server roles such as Active Directory & Group Policy, IIS, Clustering and DNS and other TCP/IP services on the Windows platform. Experience in using tools such as Remedy, DOORS, Zendesk, JIRA, tool for Incident Management. Experienced Managing Local Area Networks, Router and Firewalls. Managed Active Directory, resolved outlook 365 issues, updated Antivirus, and backup servers and repair printers. Extensive Experience in UNIX, Linux, Windows server administration, user account management and verification. Proficient in SCCM for seamless software deployment, OS management, and inventory control, ensuring efficient IT operations. Skilled in leveraging SCCM's capabilities for compliance enforcement, software monitoring, and timely support, enhancing user satisfaction and productivity. Performed network administration tasks in Active Directory environment resetting user accounts. Experience in Troubleshooting internet systems, local area networks, VoIP telephones and Wide Area Networks throughout the company. Dedicated, self-directed team player with strong written, communication, and relationship-building skills. Capable of identifying potential problems and providing recommendations for resolution. Experience in Troubleshooting network shares mapping issues and VPN network login issues. Basic Routers (Cisco), switch connectivity and wireless Access Points, setup, and management. Experience in Networks issues support (Servers, Routers, TCP/IP, and LAN Technology). Experience in upgrading ESX also support and troubleshooting Virtual Infrastructure environment. Worked with bug tracking systems like Zendesk, Bugzilla, and Jira. In-depth knowledge of Zendesk software and the ability to troubleshoot issues related to it. Experience in Use supported ticketing, service systems Remedy, JIRA, and ServiceNow to track work and analyze reports to identify problem areas and training opportunities. Managed and supported Virtual desktops running on ESX clusters. Provisioned desktops with VMware Device Manager. Experience in diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.Technical Skills:SoftwareMS Office Word, Excel, PowerPoint, Access, Visio, Outlook, Visual Basic, MacAfee virus software, AVG virus scannerHardwareCisco routers, hubs, switches, Windows Administration, LAN/WAN configuration, troubleshooting, iPhoneProtocolTCP/IP, NetBEUI, IPX/SPX, FTP, SMTP, SNMPTicketing Tools
JIRA, ServiceNow, ZendeskProductivity Tools
Microsoft Office 365, Teams, Outlook, MS WordNetworkingLAN/WAN, VPN, CLI, Cisco, Routing Protocols, VLAN, Configurations, IP Subnetting, PRTG, DHCP, Firewall RulesServerNS, DHC, DC, AD, IIS, Apache Server, FTP SERVERTracking tools
VSTS, Zendesk, Bugzilla, Jira, ServiceNowDatabaseMS-SQL Server, MS-AccessSecurity Tools
Snort IDS/IPS, Wireshark, Firewalls, AntivirusOperating Systems
Windows, Linux, MacProfessional Experience:Client: Geico, Chevy Chase, MD Apr 2022 - PRESENTRole: IT Support TechnicianResponsibilities:
Support of all house computer systems, desktops and peripherals. PC deployment, Installations, add, moves, changes, imaging, hardware, software support and upgrades. Worked with bug tracking systems like Zendesk, Bugzilla, and Jira. Collaborated with the information technology team by researching, testing and recommending emerging technologies. Proficient in SCCM troubleshooting techniques, diagnosing and resolving issues related to software deployment, client communication, and SCCM infrastructure components to minimize downtime and ensure smooth operations. Experienced in SCCM infrastructure maintenance, including server patching, performance monitoring, and database maintenance, ensuring the reliability and performance of the SCCM environment. Experience using the tools such as Remedy, DOORS, Zendesk, JIRA, tool for Incident Management. Used Service-Now to track and monitor helpdesk tickets. Support of Cisco VoIP phone, video, audio systems. Active directory, server support, networking, cabling, training, Helpdesk ticking system, on call support. Support and Troubleshoot Microsoft Office 2003 and 2007, 2010 Application Suites Network troubleshooting, classroom technology, software/hardware support, biometric clocks etc. - On campus and remote support hardware and software support.
Provided technical support to students, faculty, staff, and classroom for hardware, software, computers, and instructional use of technology. Experienced in using Zendesk for ticket management and resolution. Installed and troubleshoot classroom technologies including interactive smartboards, projectors, printers, digital displays, Apple TVs, AV support and other technologies. Microsoft 365 Office Suite of applications, Word, Excel, Outlook, PowerPoint. Active Directory and Azure network and email account administration. Helpdesk ticketing system, networked printers, and network file shares.Environment: Active Directory, Zendesk, VMware, Routers, switches, network cables, LAN/WAN, ServiceNow, DNS, VLANs, Bugzilla, DHCP, DNS, VLANs, VTP, STP, MS Outlook, Cisco, Windows.Client: Abbott Laboratories, Abbott Park, IL Jan 2022 Apr 2022Role: IT Support TechnicianResponsibilities:
Support of over students and employees in a Mac & Windows environment on 30acre campus.
Network troubleshooting, classroom technology, software/hardware support, biometric clocks etc. - On campus and remote support hardware and software support.
Configuration and troubleshooting of complex LAN/WAN infrastructure, including routing protocols EIGRP, OSPF, SNMP, DNS & BGP. Familiar with SCCM reporting capabilities, generating custom reports on software inventory, compliance status, and system health for management review and decision-making. Capable of managing SCCM collections and queries to target specific groups of devices for software deployments, updates, or troubleshooting tasks, ensuring efficient and targeted support. Installed and troubleshoot classroom technologies including interactive smart boards, projectors, printers, digital displays, Apple TVs, AV support and other technologies. Microsoft 365 Office Suite of applications, Word, Excel, Outlook, PowerPoint. Active Directory and Azure network and email account administration. Mac OS Support, Configuration and Troubleshooting of Sierra, El Capitan & Yosemite. Worked with bug tracking systems like Zendesk, Bugzilla, and Jira. Collaborated with the information technology team by researching, testing and recommending emerging technologies. Experience using the tools such as Remedy, DOORS, Zendesk, JIRA, tool for Incident Management. Used Service-Now to track and monitor helpdesk tickets. PC deployment, installations, adds moves, changes, imaging, hardware/software support and upgrades. Support of Cisco VoIP phone, video, audio systems. Active directory, server support, networking, cabling, training. - Helpdesk ticking system, on call support. Support and Troubleshoot Microsoft Office 2003 and 2007, 2010 Application Suites.Environment: Microsoft Office 365, Zendesk, One Drive, LAN/WAN, ServiceNow, routers, switches, network cables, DNS, JIRA, Windows,
Client: HCA Healthcare, Nashville, TN Feb 2021 Dec 2021Role: IT Support TechnicianResponsibilities: Experience building network diagrams to better visualize network topology. Experience configuring DHCP and VLAN on small business Cisco routers/switches via CLI. Monitored network connectivity and performance to ensure highest availability. Provided end user support for network related issues, as well as troubleshooting and resolving other technical issues. Proficient in utilizing SCCM for deploying, managing, and maintaining software applications, updates, and patches across a large-scale enterprise environment, ensuring system compliance and security. Skilled in creating and deploying software packages and updates via SCCM, including troubleshooting deployment issues and ensuring successful software installations on end-user devices. Experienced in SCCM task sequencing for automating software deployment and system imaging processes, streamlining desktop provisioning and reducing deployment time. Assisted with the creation and maintenance of documents dealing with network configurations. Experience dealing with the maintenance of network devices including patches and firmware updates. Configured and maintained Cisco routers, switches, and firewalls and replaced failed devices as needed. Familiarity with AWS technologies and how they may be used across the company. Experience configuring/updating DHCP Scope Reservations via Windows RDP. Monitor performance of computers and servers, and troubleshooting the devices that need repair/updates. Hands on experience with iOS and Android device provisioning and troubleshooting. Proficient in managing users and objects in both Active Directory and AD Manager +. Installed and configured wireless hubs, routers, switches, and various transmission media, server hardware and software. Diagnosed troubleshooter and resolved a range of software, hardware and connectivity issues.Environment: LAN/WAN, routers, switches, Active Directory, AD Manager, DHCP, DNS, VLANs, VTP, STP, MS Outlook, Cisco, Windows.Education: Computer Engineering from NTTF Bangalore, India. |
