Quantcast

Technical Support Field Systems Resume P...
Resumes | Register

Candidate Information
Name Available: Register for Free
Title Technical Support Field Systems
Target Location US-CO-Palmer Lake
Email Available with paid plan
Phone Available with paid plan
20,000+ Fresh Resumes Monthly
    View Phone Numbers
    Receive Resume E-mail Alerts
    Post Jobs Free
    Link your Free Jobs Page
    ... and much more

Register on Jobvertise Free

Search 2 million Resumes
Keywords:
City or Zip:
Related Resumes

Technical Support Customer Service Westminster, CO

Customer Service Technical Support Broomfield, CO

Technical Support Sales Broomfield, CO

Technical Support Customer Service Denver, CO

Software Developer Technical Support Colorado Springs, CO

Technical Writer It Support Denver, CO

Technical Support Deskside Aurora, CO

Click here or scroll down to respond to this candidate
Candidate's Name
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEHIGHLIGHTS AND ACCOMPLISHMENTSLead engineer in integration and testing of all Comcast video products and services.Provided high-level technical support for field systems, reducing downtime and customer impact.Developed partnership with key vendors to perform parallel testing, defect resolution, reducing time to deployment.Recognized as SME in video systems integration and testing both internally and externally.Technical manager for groups developing new architectures, solutions, and complex integration projects.Outstanding performance as both a technical lead and manager throughout my career as business needs dictated.Built three major lab testing facilities, two for Comcast, one for US WEST ATRECENT EXPERIENCECOMCAST Downingtown, PennsylvaniaPrincipal Engineer II 2007-2021Last project focused on testing and deploying DAA (Distributed Access Architecture) for NGAN with validation of vendor RPDs and RMDs to include integration with vCMTS to include validation of interworking with all customer CPE in the Comcast footprint (Video, VOD, and EAS)Coordinated with field systems and tech support engineering teams on developing and validating SMOPs, reducing length of maintenance, and identified technical issues for resolution.Planned test architecture, authored and led integration efforts, supported deployment and authored all test reports.Led automation effort with both on-shore and off-shore teams to develop and implement automation that allowed parallel testing, extended actual testing periods to reduce test cycle times.Developed automated monitoring capabilities to perform health checks on network devices and video quality.Partnered with security team to test all core video devices for security vulnerabilities on a continual basis.Implemented plan to address and resolve security vulnerabilities for core Video devices.Coordinated with both internal organizations and outside vendors to implement new features and resolve defects.Validated all Arris DAC controller releases prior to deployment to field systems.Wrote test compacts, SSOWs, test plans, and strategies for key complex projects.Developed training curriculum for Comcast University for engineers on both cable system and video fundamentals.Accomplishments:Transitioned company from analog video services to all digital services  from MPEG-2 to MPEG-4 with HD and 4KTechnical test lead for deployment of 40 million digital devices (Digital Terminal Adapters) to customer homes.Technical lead for transition from traditional cable delivery to streaming services.Transitioned VOD services from QAM RF based delivery to IP delivery.Developed working implementation of SDV as part of planned Time Warner Cable merger.Tested and deployed Remote Phy (multiple vendors) within the Comcast footprint.U.S. Patent Number 7,614,073. Co-Inventor. Digital Headend and full-service network for distribution video and audio programming.EducationoAIR FORCE INSTITUTE OF TECHNOLOGY, Wright-Patterson Air Force Base, Ohio, M.S., Computer ScienceoUNITED STATE MILITARY ACADEMY, West Point, New York, B.S., Mathematics and Engineering

Respond to this candidate
Your Message
Please type the code shown in the image:

Note: Responding to this resume will create an account on our partner site postjobfree.com
Register for Free on Jobvertise