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Title Supply Chain Customer Service
Target Location US-TX-Plano
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Candidate's Name  PHONE NUMBER AVAILABLE cell  EMAIL AVAILABLE  LinkedIn ProfileSenior-Level Account ExecutveeSupply Chain LeaderResults Driven - Strategic - Efcient - Detail Oriented I specialize in customer service and operatons management, with over 20 years of diverse experience in the technology industry, partcularly in contract manufacturing sales. Through various senior roles, I have demonstrated strong leadership and communicaton skills and a consistent track record of increasing revenue, reducing costs, and enhancing operatonal efciency. My expertse spans account development, procurement, materials management, and logistcs planning. My proficiency in multple ERP systems and my bilingual capabilites in English and Spanish further enhance my ability to deliver outstanding results in a global context.Comprehensive Business Management AchievementsAccount Development and Customer Service: Skilled at interfacing daily with customers on technical, service, new products, and pricing aspects. Increased customer base and sales revenue significantly, with 81 new accounts added at the Natonal Circuit Assembly.Operatons Management: Proven ability to manage operatons efectvely, focusing on contnuous improvement. Implemented a contnuous fow work cell at Paragon Electronic Systems, increasing productvity by 100%.Procurement and Materials Management: Demonstrated ability to reduce raw material costs and manage procurement efciently, reducing raw material cost by 20% of a $20M projecect at Dynamic Details Inc.Sales and Revenue Growth: Consistent track record of increasing revenue, such as the $6 million revenue increase within two years at the Natonal Circuit Assembly.Team Leadership: Strong team leader with experience in managing large teams. At Monier Inc., managed personnel for 5 plants, including 100 employees and 5 supervisors.Contract Negotaton: Proven ability to negotate supplier contracts, including Service Level Agreements. Negotated over$5 million in capital equipment purchases for manufacturing at Votronics Inc.ERP Systems: Proficient in multple ERP Systems, including IQMS, DBA, SAP, Expandable, ManMan, and Macola v7.5. Developed a pricing model utlizing Excel that integrates with the ERP system at Votronics Inc.Supply Chain Management: Successfully developed and maintained key relatonships with global and domestc suppliers at Intrusion Inc. Improved general market availability of finished goods by over 50%.Process Improvement: Expert at implementng and monitoring logistcs plans. Reduced lead tme to 4 weeks at Intrusion Inc.Executve Career ProgressionNatonal Circuit Assemlly - Electronic Contract Manufacturer 2021  2023 Senior Sales Account ManagerWas responsible for account development. Dutes included daily customer interactons regarding technical aspects, service, new products, and pricing.Worked with customers design and engineering teams to develop products and establish product cost and delivery tmes.Worked with component suppliers to cover supply needs for the lifetme of the projecect.Prepared contract award contracts/contract modifcations.Evaluated customers MRP requirements and made adjecustments to salesemanufacturing schedule.Evaluated product costs on a quarterly basis for potental savings.Significantly increased the customer base, sales revenue, and gross profits, adding 81 new accounts.Achieved a revenue increase of $6 million over two years. Votronics Inc. - Electronic Contract Manufacturer 2003  2021 Sales ManagerI was responsible for account development, and my dutes include daily interactons with customers on technical issues, service, new products, and pricing.Successfully increased the customer base, sales revenue, and gross profits.Negotated over $5 million in capital equipment purchases for manufacturing.Developed an Excel pricing model that integrates with the ERP system. Responsible for jecob costng and preparing customer proposals.Established several global customers and suppliers for various commodites, including freight carriers.Implemented and monitored a logistcs plan for ofshore suppliers and customers. Intrusion Inc.  Manufacturer of Network Security Systems 2001  2003 Manager, Supply ChainReduced raw material costs by 15%, with annual purchases totaling $15 million. Served as projecect manager for several new products.Improved the general market availability of finished goods by over 50%. Decreased lead tme to 4 weeks.Developed outsourcing plans for the design and manufacturing of all products.Managed Materials Planning, Procurement, Configuraton, and Logistcs, utlizing MRP (Material Requirements Planning).Negotated supplier contracts, including Service Level Agreements.Successfully developed and maintained key relatonships with global and domestc suppliers. Dynamic Details Inc.  Manufacturer of PCBAs, Backplanes, Enclosures, and Assemblies 1997  2000 Manager, Materials and PurchasingResponsible for account development, including daily customer interactons on technical issues, service, new products, and pricing. Increased customer revenue by $1.2 million annually, specifically in telecommunicatons equipment.Achieved a 20% reducton in raw material costs for a $20 million projecect involving PCBs, cables, and sheet metal.Oversaw the startup of one value-added division and the restructuring of two acquired value-added divisions. Developed and implemented a tme-critcal process for turnkey products and implemented ISO 9002.Interfaced with, evaluated, and developed both new and existng supplier bases.Managed the materials MRP, procurement, and quotng departments, including interviewing, hiring, scheduling, training, evaluatng, and motvatng employees.Paragon Electronic Systems  Manufacturer of PCBAs, Backplanes, and Enclosures 1996  1997 Division ManagerResponsible for account development, which involved daily customer interactons regarding technical issues, service, new products, and pricing. As a result, I increased customer revenue by $2.4 million annually.Achieved an 11% reducton in raw material costs from $10 million in annual purchases.Designed and deployed a contnuous-fow work cell, which increased productvity by 100%. Producton escalated to 100 systems per shif. Also implemented an MRP system update.Developed and implemented a New Product Introducton process, increasing on-tme delivery of new products by 50%. Achieved a 99.4% overall on-tme delivery rate.Developed a quotaton model for customer quotatons, resultng in a 60% win rate for press-fit backplanes and systems integraton. Annual revenue increased to $30 million.Reorganized and restructured operatons, including developing and documentng new processes for the engineering, materials, and purchasing groups. Also responsible for interviewing, hiring, scheduling, training, evaluatng, and motvatng employees.Military ServiceUnited States Navy, E-5, Honoralle DischargeEducatonNaval School of Health SciencesTechnical ProfcienciesSoftware:MS Windows - Excel - Word - PowerPoint - HP Growth PowerERP Systems:IQMS - DBA - SAP - Expandalle - ManMan - Macola v7.5

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